Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations DOI
Anouck Braggaar, Florian Kunneman, Emiel van Miltenburg

et al.

Lecture notes in computer science, Journal Year: 2025, Volume and Issue: unknown, P. 3 - 22

Published: Jan. 1, 2025

Language: Английский

Analyzing Patterns of Conversational Breakdown in Human-Chatbot Customer Service Conversations DOI
Anouck Braggaar, Florian Kunneman, Emiel van Miltenburg

et al.

Lecture notes in computer science, Journal Year: 2025, Volume and Issue: unknown, P. 3 - 22

Published: Jan. 1, 2025

Language: Английский

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