Digital social innovation: An overview and research framework

Information Systems Journal, Journal Year: 2021, Volume and Issue: 31(5), P. 647 - 671

Published: July 12, 2021

Digital social innovation (DSI) involves the use of digital technologies in development and implementation innovative products, services, processes business models that seek to improve well-being agency socially disadvantaged groups or address problems related marginality, inequality exclusion (Qureshi, Pan, & Zheng, 2017; Shalini et al., 2021). Often, DSI is less about technological more innovation—a process finding innovative, effective sustainable solutions pressing societal challenges, such as those listed goals (SDGs). Thus, technology can be anywhere range simple WhatsApp enabled (Parthiban 2021; Parthiban, Qureshi, Bandyopadhyay, 2020) advanced blockchain-enabled supply chain (Hota 2021), but its deployment tackling wicked problems, poverty, inequality, exclusion, marginalisation poor healthcare access (Bhatt Escobedo Hota Mitra, Jha 2016; Leong Qureshi 2018). The initiatives led by entrepreneurs, government agencies, charities, trust, non-government organisations (NGOs), cooperatives corporations under their corporate responsibilities. However, given scope scale SDGs, likely involve cross-sector partnerships multiple stakeholders. Various international agencies envisage role DSIs achieving SDGs three principal ways: providing information for example, commodity prices weather small landholding farmers; services marginalised communities education, health financial services; measuring monitoring progress evidence-based, real-time measurements (UNGA, 2015; United Nation, extant research highlights several instances DSI, even though term itself not used often. For a enterprise India battery-operated portable projector disseminate locally embedded farming best practices (Qureshi In this special issue, Ravishankar (2021) how intermediary, Rang De, leveraged platform provide loans farmers. al. studied Ethitrade, which uses block better rural farmers establishing provenance. is, therefore, current important topic promising area systems (IS) management researchers. holds tremendous promise at conceptual, practical pragmatic levels addressing issues SDGs; however, we have only recently started developing theoretical understanding complex fast-emerging phenomenon. As now, stream mostly focuses on around accessing has paid scant attention (see Table 2). Also, ethical dilemmas inherent engaging with negotiating various ways power manifests these contexts been lacking. This editorial provides framework highlight stimulating directions lenses explore them. enables businesses, NGOs, entrepreneurs leverage generate positive impacts. These entities collaborate using co-create knowledge wide needs disadvantaged, excluded was unimaginable before rise internet-enabled technologies. recent years, innovations challenged all aspects contemporary models, disrupting, transforming replacing them new regularly. transformations manifested ways. Technology-savvy companies built platforms utilities exploiting internet-based infrastructure increase pace innovation. paradigm shift value exemplified sharing economy 2021a), collaborative consumption (Shalini gig work crowdsourcing (Deng Liu 2020). outcomes are mixed, highlighted privacy security concerns (Newell Marabelli, 2015), surveillance (Zuboff, 2019), oppressive unethical algorithms (Kane discrimination exploitation (Attri Bapuji, Van Doorn, 2017). Compared commercial communication (ICTs), transformation space dramatic, especially solve Riaz there potential emerging ICTs issues, remains largely unfulfilled, representing an opportunity create through DSI. values form crux UN's aim peaceful prosperous existence everyone society. described part present list interminable, critical intractable require technology. With finances governments shrinking many countries NGOs struggling raise funds, identified cannot addressed without participation every segment society, including corporations, professionals academics. At same time, because COVID-19 pandemic - highly infectious disease caused coronavirus left deep scars threatened our survival aspects, question worth pondering whether IS, discipline, adequate so far sustainability. We think IS do (cf. Kane Lin Walsham, 2012). catalysed online offices educational institutions, modes monetary transactions mobile phones spreading awareness (De 2020), changes hold major implications sustainability, continues remain under-researched. sincerely believe centrality relation between (in particular technology) society post-pandemic world, scholars unique position contribute both practice pertaining sustainability other grand challenges. particular, shed light multi-disciplinary and, importantly, SDGs. Given solid foundation expertise developed, posit presents challenge equipped necessary expertise, global networks motivation impact. identifying extending theories help us understand play will go long way generating insights field relevant least 4.5 billion people. addition, multi-lateral publicly declared support Many committed audacious net zero emissions targets line 1.5 C future. public declarations competitive pressure; some companies, agglomerations may leapfrog organise partnerships, restructure products project themselves leaders development. Such competition open up whole suite opportunities study phenomenon across levels. flip side, engaged greenwashing, hijacked green movements, created precarious name designed elaborate track users' action (Delmas Burbano, 2011; Kalleberg, 2009; Newell Zuboff, 2019). Understanding overcome represent needed evolution field. learned from combating pandemic, researchers who aspire tackle (Pan Zhang, significant challenges would like engage base-of-the-pyramid11 intentionally base-of-the-pyramid (Kistruck 2013; Parthiban 2021) instead bottom-of-the-pyramid (Prahalad, 2004). Our discomfort due unfortunate origin selling creating fortune multinational (refer seminal critique Karnani, 2007). condescending derogatory worst, it refer populations "bottom". contrast, acknowledges (base) humanity, everything else built. focus capabilities, livelihoods, empowering (Parthiban, Bandyopadhyay 2020, 2018; producers, artisans employees (Madon Sharanappa, 2020; investment achieve estimated US$3 trillion year 15 years (Goldsmith, 2015). Addressing competencies within cooperate environments develop partnerships. To must existing widely deployed technologies, reach solutions. poised extended today's (Faik 2013). witnessed phone diffusion (Meso 2005), could potentially platform-based applications transformation. leapfrogging enable close gap developed much faster rate than previously anticipated (Datta, Davison 2000; Tim, Ractham, Kaewkitipong, 2017), exciting possibilities designing Here, note sake any tangible benefits most marginalised. advancements should coupled human index. see well increasingly enabling driving expensive healthcare, energy, agriculture environmental protection 2006; Pee Rose Stahl Digitisation transformed supported cloud work, responsible outsourcing impact sourcing (Heeks Arun, 2010; Kannothra Malik Nicholson, intermediation 2013), entrepreneurship 2019; 2016) (UNCTAD, third sector, fluid, decentralised dynamic organising collective (Bennett Segerberg, 2012) disaster response (Tim, 2017) funding forms charitable programmes (Zheng Yu, 2016). open-source software (OSS), data ICT ecosystems applied service, education Fang, Smith Elder, Reilly, assume acknowledge negative consequences ICTs, rising income inequalities, excessive electricity leading pollution, exploitative algorithms, discriminatory platforms, media-induced polarisation surveillance. result dystopian if carefully curated. following section, where takes precedence over digital. By integrating development, innovation, propose identify interesting avenues Figure 1). Organisations activities, Kistruck encounter structures (Bhatt, Bhatt Pillai, Pandey, Bhatt, possess bring change, constrained structures, informal institutions local norms (Battilana, Garud 2007; Likewise, involved change need context (Avgerou Li, Without agency, no possible (Emirbayer Mische, 1998). While absolute they let dictate actions entirely, prevent meaningful Therefore, exercise (Garud Their results, part, ability external resources (Krauss, 2021a) reflexivity (Claus Krauss, Riaz, Ruebottom, van Wijk shown 1, embeddedness helps aware formal (Bernardi Masiero Prakash, (Escobedo Karanasios Slavova, 2019) navigate (Iivari questions innovators (DSIrs) embeddedness, questions. intended representative field, exhaustive. themes How DSIrs catalyse mobilise actors change? Collective (Ghobadi Clegg, Leong, Faik, Sæbø Thapa 2012; Young, Young Zheng What plays movements DSI? Social McKenna, Miranda simultaneously capabilities (agency) constraints imposed embeddedness. faced serve make understood based 2, categorised studies into reading reported papers. also perspectives studies. Entrepreneurship literature recognised importance imagination, creativity serendipity (Amabile, 1988; Dew, Ward, 2004) discovering (Alvarez Barney, Barreto, entrepreneurial discovery creation. 3, creation DSIrs. appreciation differences rather entirely relying entrepreneurship, integrate entrepreneurship. Does opportunities? leveraging incorporate artefacts roles DSIrs? Any account hierarchies. Unlike divide research, concerned lack infrastructure, literacy skills (Diaz Andrade Doolin, Web intersectionality Rajão Marcolino, Thompson, results 2008). Provisioning although important, first step. instances, when physical devices provided, selected prioritise finesse. label construct social-first approach. approach distinguishes platform. Societal scale, sustainably speed.22 goods co-creation amplifying interactions. More found here: https://societalplatform.org/. second emanates strive maximise impact; primitive goal, it. adhere principle technoficing. Building concept satisficing33 Satisficing occurs bounded rationality decision-maker, inefficient (Simon, 1957, 1979). happens decision-maker's cognitive limits evaluating options (Williamson, 1985), resulting settling good enough option pursuing option. (March, 1991; Simon, 1979) socialficing44 Socialficing "the purposeful pursuit objectives expense efficiency … satisficing equates maximisation, socialficing taking further what often organisational objectives" 2013, pp. 60–61). define technoficing appropriate purpose. fact, implemented after engagement community compared simply thrust communities. final construct, cultural bricolage (Baker Nelson, 2005; Rao Zilber, 2006), defined recombination ad hoc available resource rigid hierarchies primarily marked constraining norms, required recombine innovatively none exists. (2020) demonstrate DSIr recombined "resources" urban elderly dual productive aging quality education. Cultural combination growing fields frugal grassroots Desa, Rosca Seyfang Smith, 4, structuring categorising social-first, bricolage. impact? livelihoods groups? emerge? characteristics platforms? purpose? balance innovation? enhance does bricolage? Di Domenico 2020); Frugal (Rosca 2017); (Seyfang Zorina Karanasios, 2021); daunting sheer breadth depth facing successful idea quickly scaled (André Pache, apparent urgency (Dembek extension, indicated approaches scaling organisation full pitfalls (Grimes Onyx Scaling always strategy considering costs agency-related (Cannatelli, Grimes cases, resulted drifting away mission (Klein Ometto Finally, classified complexities involved, single effectively alone (Head Alford, looking towards might One example Catalyst2030, collaboration enterprises, DSIs. high-profile examples, M-Pesa money, showcases public–private Emerging domain suggested seeking peculiarities market linkages emergent nature population Schoemaker, intensive learning strategical "drift" adaptive (Foster Heeks, Literature identified, broadly, six DSI: diversification, up, across, deep, ecosystem bridging complementary institutional voids (BCIVs; 5). known organisation, refers channel products. another increasing reaching beneficiaries different locations, requires capacities logistics needs. idea, disseminating grow lead higher SDG period targeted substantially. beyond individual DSIr. It leverages problems. approach, synergise large-scale BCIVs two simultaneously. provided educated retired were decent (SDG#8, economic growth) teachers kids (SDG#4, education). services? decide product degree (DSI)? extent crowdsourcing? trade-offs controlling resolve trade-offs? facilitators barriers Open (Feller Madon Yun Crowdsourcing (Liu Schlagwein Taylor Joshi, Paradox/tension (Kibere, Mahrer Krimmer, McLennan, Poole de Ven, 1989; Lewis, 2011) 2016); long-term communities? If so, how? Capability (Cibangu, Diaz Kleine Nemer, Poveda Roberts, 2008) resilient? Resilience Ospina, Tim Empowerment (Alao Bailur Pandey transform institutions? Institutionalisation Silva Backhouse, 2003) structure Ecosystem (Acs Value (Barraket Loosemore, Ostertag Cross-sector partnership (Di Selsky Parker, 2005) voids? Institutional (Mair Marti, BCIVs? Design (Holeman Barrett,

Language: Английский

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Circular economy of medical waste: novel intelligent medical waste management framework based on extension linear Diophantine fuzzy FDOSM and neural network approach

Environmental Science and Pollution Research, Journal Year: 2023, Volume and Issue: 30(21), P. 60473 - 60499

Published: April 10, 2023

Language: Английский

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Determinants of consumers’ continuance intention to use dynamic ride-sharing services

Transportation Research Part D Transport and Environment, Journal Year: 2022, Volume and Issue: 104, P. 103201 - 103201

Published: Feb. 9, 2022

Language: Английский

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Nurturing Resilient Communities: An Overview

India studies in business and economics, Journal Year: 2023, Volume and Issue: unknown, P. 1 - 25

Published: Jan. 1, 2023

Language: Английский

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Resourcing and Value Creation: A Case of Sharing Economy Model at the Base of the Pyramid

Published: Jan. 1, 2021

Language: Английский

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Social Intermediation Using Sharing Economy in India: A Case Study of Farmizen

Published: Jan. 1, 2021

Language: Английский

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Socially Oriented Sharing Economy Platform in Regional Australia: A Polanyian Analysis

Published: Jan. 1, 2021

Language: Английский

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Sharing Economy Model for the Base of the Pyramid: An Ecosystem Approach

Published: Jan. 1, 2021

Language: Английский

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Sharing Economy at the Base of the Pyramid-Research Framework and Future Directions

Published: Jan. 1, 2021

Language: Английский

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Addressing the grand challenges of poverty with data‐driven creative service offerings

Journal of Product Innovation Management, Journal Year: 2023, Volume and Issue: 41(2), P. 236 - 266

Published: May 23, 2023

Abstract Big data‐driven innovation gains momentum in the developing world by tackling grand challenges and making a pronounced lasting impact. However, research has still not answered key question regarding dimensions of big poverty data analytics (BPDA) capabilities for creative service offerings nor their effects on economic social outcomes. This study fills this gap conducting two‐phase Delphi two rounds surveys focusing globally leading microcredit institute country. The conceptualizes management (analytics climate, cross‐functional integration), platform (technology data), talent (pattern spotting market ambidexterity) as BPDA capability. It further investigates (meaningfulness novelty) mediator between BPDA—new performance (economic outcome from firm's end) well BPDA—quality life (social consumer's end). Our advances, first, microfoundational view dynamic capability (DC) theory emerging paradigm specifically identifying complementary co‐specialization attributes six microfoundations (i.e., integration, data, technology, pattern spotting, ambidexterity). In addition to DC, our extends literature establishing connection instrument (BPDA capability) (quality life) tackle world. Finally, creativity introducing highlighting its role novel meaningful solutions problems. Overall, is pioneer conceptualizing empirically validating model that uncovers potentially complex nuances capability‐creative outcomes challenge poverty. Its findings are scholarly significant executive worthy constitute major advancement extant studies how services developed using impact profitability consumer well‐being.

Language: Английский

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