How Digital Transformation Impacts on the Customer Loyalty in Fitness Services: The Mediating Role of Customer Experience DOI
Bùi Thành Khoa, Ai-Van Huynh

Business Perspectives and Research, Journal Year: 2025, Volume and Issue: unknown

Published: April 30, 2025

The fitness sector is experiencing a swift digital shift, leading businesses to emphasize customer loyalty. This research examined the impact of transformation on loyalty in services and mediating influence experience this relationship. Based Stimulus-Organism-Response framework Trust-Commitment theory, hypotheses were evaluated based data from 312 service users Vietnam. Analysis using structural equation modeling indicated that capabilities perceptions quality, mediated by trust commitment relationship, positively affect outcomes provide clearer understanding how activities, serving as stimuli, shaping experience, which facilitated commitment. results pointed out significance providers embracing customer-focused strategy, emphasizing actions cultivate encourage dedication promote lasting Fitness must enhance long-term relationships increasing

Language: Английский

How big data analytics and artificial intelligence facilitate digital supply chain transformation: the role of integration and agility DOI
Lina Ma, Ruijie Chang

Management Decision, Journal Year: 2024, Volume and Issue: unknown

Published: Aug. 2, 2024

Purpose Under the digital wave and new industrial competition pattern, automobile industry is facing multiple challenges such as redefinition of technologies supply chain changes. The purpose this study to link big data analytics artificial intelligence (BDA-AI) with transformation (DSCT) by taking Chinese firms a sample consider role internal integration (SCII), external (SCEI) agility (SCA) between them. Design/methodology/approach Data were collected from 192 in automotive analyzed using partial least squares structural equation modeling (PLS-SEM). Importance-performance map analysis used extend standard results reporting path coefficient estimates PLS-SEM. Findings indicate that BDA-AI, SCII, SCEI SCA positively influence DSCT. In addition, found play an intermediary BDA-AI Originality/value paper enriches research on mechanism resources affecting DSCT expands organizational information processing theory context transformation. explores how deployed change strategic measures perspective responsiveness. By exploring positive impact response capability strategy its DSCT, which helpful further theoretical development logistics disciplines.

Language: Английский

Citations

7

Inhibitory influence of supply chain digital transformation on bullwhip effect feedback difference DOI
Jing Gao, Gao Yang, Tao Guan

et al.

Business Process Management Journal, Journal Year: 2023, Volume and Issue: 30(1), P. 135 - 157

Published: Oct. 18, 2023

Purpose This paper breaks through the limitations of research on bullwhip effect in traditional supply chain, extends perspective to digital chain and discusses weakening by comparing overall performance two. Design/methodology/approach starts with mechanism digitization effect, builds models respectively, simulates influence transformation using Matlab software analyzes causes led T company process. Findings Firstly, can reduce multi-level reducing information feedback deviation. Second, is conducive improving chain. Third, government incentives promote inhibit effect. Research limitations/implications Although study considers heterogeneous subject -- government's incentive sharing – it does not include end node that consumer. In addition, this only amplification demand, without considering situation market contraction will lead reduction demand. Practical implications distortion degree delay feedback, carries out quantitative analysis model uses analyze difference suppression puts forward corresponding control strategy. Social The shows multi-layer deviation, which performance, support accelerate a certain extent. Originality/value First, break research, expand discuss quantify bias provide an method for driving role considered study, so more close actual enterprise operation.

Language: Английский

Citations

15

A Synthetic Review on Enterprise Digital Transformation: A Bibliometric Analysis DOI Open Access
Junru Chen, Shen Lei

Sustainability, Journal Year: 2024, Volume and Issue: 16(5), P. 1836 - 1836

Published: Feb. 23, 2024

The digital transformation of enterprises has become an inevitable trend. Conducting a bibliometric analysis the literature on and exploring current status will provide valuable references suggestions for enterprises. Both review methods are utilized in this study. Among tools HistCite CiteSpace. This study finds that Parida V Technology Forecasting Social Change most prolific authors journals enterprise transformation, respectively. USA publications, Copenhagen Business School is influential institution. Three stages shown by citation mapping: budding stage (before 2014), system formation (2015–2019), diversified development (2020–present). Based keyword co-occurrence emergent analysis, constructs conceptual framework four aspects: technology adoption, dynamic capabilities, innovation orientation, performance. provides systematic overview research, establishes certain theoretical insights to steer corresponding practical activities.

Language: Английский

Citations

5

Analyzing resilience influencing factors in the prefabricated building supply chain based on SEM-SD methodology DOI Creative Commons
Mingchao Lin, Yifei Ren, Chao Feng

et al.

Scientific Reports, Journal Year: 2024, Volume and Issue: 14(1)

Published: July 29, 2024

Abstract The supply chain for prefabricated buildings (PB) currently grapples with pressing challenges. In order to ensure the safe and stable development of building chains (PBSC), this study aims identify key factors internal mechanisms affecting PBSC, propose a resilience enhancement mechanism, so as promote sustainable PB industry. combined literature review survey data in PBSC. A Structural Equation Model (SEM) was used explore relationships between these factors. System dynamics were applied create simulation model, assessing impact level conducting sensitivity analysis. results show that transportation procurement processes are most significant influencing resilience. external environmental wielded more pronounced on overall evaluation than delivery use processes, but sensitive. uses Pressure-State-Response (PSR) model suggest strategies enhancing This contributes efficient construction practices by offering an innovative theoretical framework analyze PBSC proposing strategies.

Language: Английский

Citations

5

How does digitalisation influence supply chain performance? Evidence from a supply chain risk management perspective DOI
Haidi Zhou, Qiang Wang, Qian Yang

et al.

International Journal of Logistics Research and Applications, Journal Year: 2023, Volume and Issue: unknown, P. 1 - 19

Published: Feb. 1, 2023

This study explores the contribution of supply chain digitalisation (SCD) to performance (SCP) via mediating roles SC responsiveness, resilience, and restoration (SC 3Rs) examines moderating effects COVID-19 pandemic from a risk management perspective. We surveyed 215 Chinese companies January April 2021 examined hypothesised relationships in moderated mediation model. find that SCD positively affects 3Rs, which turn play positive relationship between SCP, are stronger when impact is higher. The results post-hoc analyses indicate role resilience than those responsiveness restoration. These findings enrich our understanding how 3Rs vary turbulent context, contributing both academic research practice on for sustainable SC.

Language: Английский

Citations

12

Managing the COVID-19 Pandemic: Enhancing Sustainable Supply Chain Performance through Management Innovation, Information Processing Capability, Business Model Innovation and Knowledge Management Capability in Pakistan DOI Open Access

Abdul Basit,

Laijun Wang,

Samera Nazir

et al.

Sustainability, Journal Year: 2023, Volume and Issue: 15(18), P. 13538 - 13538

Published: Sept. 11, 2023

The advent of the novel coronavirus, also called COVID-19, caused widespread disruptions worldwide. This unprecedented health crisis led to major in supply chain networks; therefore, innovative strategies and capabilities have potential alleviate its impacts. Considering this situation, study examined how COVID-19 impacted management innovation, information processing capability, business model knowledge sustainable performance (SSCP) Pakistan. To test hypotheses, data were collected from companies Pakistan engaged or departments within manufacturing companies, investigations carried out employing structural equation modeling. Based on empirical results, outbreaks negatively SSCP, but not capability. Additionally, SSCP are mediated by By underlining significance resource-based view, dynamic organizational theories, research contributes body chains. conceptual presented may be used (SC) logistics reduce SC operations boost profitability during a pandemic.

Language: Английский

Citations

12

An analysis of the strategies for overcoming digital supply chain implementation barriers DOI Creative Commons
Vimal Kumar Dixit, Rakesh Kumar Malviya, Veepan Kumar

et al.

Decision Analytics Journal, Journal Year: 2023, Volume and Issue: 10, P. 100389 - 100389

Published: Dec. 26, 2023

This study aims to identify and prioritize the strategies for overcoming digital supply chain (DSC) implementation barriers. Twenty-five DSC barriers seventeen are formulated through an extensive literature review expert discussion. An integrated Modified Stepwise Weight Assessment Ratio Analysis (SWARA) Combined Compromise Solution (CoCoSo) based framework has been used fulfil research objective. A case in automotive industry is undertaken assess applicability of proposed framework. With help experts, a pairwise comparison matrix developed critical strategies. The result shows that "absence urgency SC digitalization", lack proper innovation strategies", "Inadequate leadership lead transformation "are highest-ranked needs be overcome on priority basis, "determined top management commitment digitalization gain competitive edge", "planning coordination implementing technologies SC", "Adequate investment comprehensive digitalized business" top-ranked which considered basis by most Accordingly, should effectively plan mitigate implement phase-wise successful implementation. will also guide practitioner select optimal within available resources. Sensitivity analysis done obtained results, whose model robust as ranking relatively sensitive barrier weights.

Language: Английский

Citations

12

Strategic intelligence as a resilience capability of global supply chains: Proposal of a conceptual framework based on a systematic literature review DOI

Julien Bazile,

Anne‐Marie Côté, Saïd Toumi

et al.

Journal of Global Operations and Strategic Sourcing, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 4, 2025

Purpose This study aims to develop an integrative framework for strategic intelligence (SI) tailored guide companies navigating systemic disruptions within global supply chains, identifying key determinants its effective deployment. Current literature on management systems addresses SI components individually, hindering a precise definition and implementation strategy. systematic review fill these gaps by establishing conceptual model of capability, emphasizing the interdependence dimensions. Design/methodology/approach Following Joanna Briggs Institute (JBI) mixed-method analysis approach Preferred Reporting Items Systematic Reviews Meta-Analyses (PRISMA) statement, this synthesizes empirical studies, papers, mathematical models reviews capability It adopts flexible explore chain resilience during crises. Findings The enhances broadens field dynamic capabilities (DCs) advancing knowledge as inducing chains facing risks. Additionally, it offers perspective rapidly expanding body from past three years, emerging trends gaps. Research limitations/implications research focused capacities: Supply Chain Visibility (SCV), Environmental Dynamism (ED) Timely Seizing Detection-Making (TSDM). While other may enhance SC (SCR), emphasized analytical decision-making dimensions critical improving SCR. Originality/value introduces novel framework, providing foundation investigations. By offering integrated theoretical perspective, proposes actionable propositions insights into SI’s role in crisis chains.

Language: Английский

Citations

0

Digital Synergy and Strategic Vision: Unlocking Sustainability-Oriented Innovation in Saudi SMEs DOI Creative Commons
Karam Zaki, Abrar Alhomaid,

Ashraf Ghareb

et al.

Administrative Sciences, Journal Year: 2025, Volume and Issue: 15(2), P. 59 - 59

Published: Feb. 12, 2025

This research examines the proposition that enhancing sustainable innovation can be particularly effective when focus is on strategy, machine learning, and digitalization. The study specifically targets complex interactions among strategic alignment (SA), sustainability-oriented (SOI), digital transformation (DT) within small medium-sized enterprises (SMEs) in Saudi Arabia, service sector. A moderated mediation framework was constructed to analyze influence of SA SOI, mediating role DT, moderating effect orientation (SO). Data were collected through structured surveys from 339 SMEs using a quantitative design cross-sectional methodology. partial least squares structural equation modeling (PLS-SEM) technique employed validate proposed hypotheses. results indicate significantly boosts with DT acting as strong mediator this connection. Furthermore, SO moderates relationships between highlighting its essential shaping dynamics innovation. These findings emphasize necessity aligning initiatives advancements foster achieves balance economic, social, environmental objectives. contributes existing literature by filling gap regarding SOI offers practical insights for facing sustainability challenges. Future should delve deeper into technology configurations, industry-specific contexts, cross-national applications improve applicability these findings.

Language: Английский

Citations

0

Pandemic-related inventory management practices and financial performance: exploring the roles of pandemic-related production uncertainty and big data analytics capability DOI Creative Commons
Yongtao Song, Wantao Yu, Mark Jacobs

et al.

International Journal of Production Research, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 20

Published: Feb. 27, 2025

Language: Английский

Citations

0