Global Knowledge Memory and Communication, Journal Year: 2024, Volume and Issue: unknown
Published: Aug. 16, 2024
Purpose This study aims to investigate how over-the-top (OTT) media services affect consumers’ demands for value, convenience, visual experience and their ability advance communications. also examines the constructs that impact viewers’ satisfaction subsequently lead continuance usage intention of OTT platforms. Using stimulus-organism-response (SOR) model as theoretical basis, present include content quality, accessibility, entertainment, hedonic attitude, Design/methodology/approach The responses were collected from 1,280 platform users in Malaysia through online questionnaires. aimed examine perceptions viewers towards respective used a quantitative approach, relationships among assessed using partial least squares – structural equation modelling. Findings found quality accessibility significant determining perceived value which led Additionally, it was identified had substantial influence on Originality/value uses SOR determine characteristics, intention.
Language: Английский