Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure? DOI
Vignesh Yoganathan, Victoria‐Sophie Osburg, Andrea Fronzetti Colladon

et al.

Journal of Service Research, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 5, 2024

Societal or population-level attitudes are aggregated patterns of different individual attitudes, representing collective general predispositions. As service robots become ubiquitous, understanding towards them at the population (vs. individual) level enables firms to expand robot services a broad niche) market. Targeting would benefit because: (1) they more persistent, thus, stronger predictors behavioral and (2) this approach is less reliant on personal data, whereas individualized vulnerable AI-related privacy risks. for theory, ignoring unobserved differences in produces biased conclusions, our systematic review previous research highlights poor potential heterogeneity toward robots. We present five diverse studies (S1-S5), utilizing multinational "real world" data (Ntotal = 89,541; years: 2012-2024). Results reveal stable structure comprising four distinct attitude profiles (S1-S5): positive ("adore"), negative ("abhor"), indifferent ("ignore"), ambivalent ("unsure"). The psychological need interacting with staff, autonomy relatedness technology use, function as profile antecedents (S2). Importantly, predict post-interaction discomfort anxiety (S3), satisfaction ratings evaluations (S4), perceived sociability uncanniness based robot's humanlikeness (S5).

Language: Английский

Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism DOI

Mingyao Wu,

Serene Tse, Vincent Wing Sun Tung

et al.

International Journal of Contemporary Hospitality Management, Journal Year: 2025, Volume and Issue: unknown

Published: March 6, 2025

Purpose Intellectual experiences focus on users’ information processing and critical thinking toward stimuli. The deployment of humanoid service robots as novel stimuli in tourism hospitality has influenced perceptions may affect their intellectual engagement. This paper aims to connect four contemporary theoretical concepts: the robot acceptance model, technological fear, uncanny valley theory stereotype content investigate robots. Design/methodology/approach Scale development procedures were conducted: literature review, checking face validity, factorizing items dimensions, achieving construct criterion validity testing predictive validity. Findings Through review free-response tasks, 43 measurement generated. Next, 1,006 samples from two cross-cultural groups refined scale. Finally, a reliable valid scale with dimensions measuring was determined. Practical implications Humanoid should be designed enhance functionality innovativeness while minimizing stiffness, inflexibility, unsafety danger improve Originality/value study provides examination by connecting theories perceptions. enriches human–robot experience through an integrated perspective presents rigorous scale’s psychometric properties. A for fills gaps serves effective predictor literature.

Language: Английский

Citations

1
Autonomy support in telehealth: an evolutionary concept analysis DOI Creative Commons
Yi Hou,

Manyao Sun,

Xueying Huang

et al.

Frontiers in Public Health, Journal Year: 2025, Volume and Issue: 13

Published: March 14, 2025

Autonomy support plays a critical role in safeguarding patients' fundamental rights and promoting health behaviors. The context of autonomy is transitioning from traditional face-to-face healthcare settings to telehealth, leading an evolution the connotation support. This study aimed clarify telehealth develop conceptual framework guide innovations clinical practice advancement related theories. Rodgers' evolutionary method was used clarified attributes, antecedents, consequences telehealth. integrative review strategy Whittemore Knafl as methodology for searching relevant literature. Twenty-five articles were included. attributes identified as: (i) technical feedback; (ii) virtual agent; (iii) choice; (iv) rationale; (v) empathy; (vi) collaboration; (vii) strengths. antecedents were: service system; change awareness toward support; patient preference needs autonomy. multidimensional perception; emotional experience; behavior; social relation; technological dependence. developing improving These findings will provide theoretical foundation technology-enabled strategies practice, better adapting emerging patients digital age.

Language: Английский

Citations

1
How the presence of others shapes the user experience of service robots DOI Creative Commons
Stefan Tretter, Pia von Terzi, Sarah Diefenbach

et al.

Frontiers in Robotics and AI, Journal Year: 2025, Volume and Issue: 12

Published: April 16, 2025

In the age of mobile and self-service technologies, human-computer interaction (HCI) often takes place in public settings. Such interactions can be considered a performance front others, when relationship with potential observers may affect user preferences for different styles. From psychological perspective, feel embarrassing or disturbing, but they also provide opportunity favorable self-presentation connection others. The present study investigated how presence (i.e., acquaintance, stranger) emphasizes needs and, turn, affects more less expressive service robot. Results show that users' need relatedness was higher imagining robot close observers, while popularity important unknown observers. Relatedness directly linked to preference interactions, regardless expected outcome. contrast, led stronger expressivity only users anticipated successful which could take credit. Our research provides valuable insights into impact user-observer-relationship on HCI, inspire designers account others expectation outcomes call degrees design.

Language: Английский

Citations

0
Impact of Basic Psychological Needs Fulfillment on Teachers’ Well-Being in Online Communities: Designing for Well-Being DOI Creative Commons
Khadija El Aadmi-Laamech, Patrícia Santos, Davinia Hernández‐Leo

et al.

Computers in Human Behavior Reports, Journal Year: 2025, Volume and Issue: unknown, P. 100706 - 100706

Published: June 1, 2025

Language: Английский

Citations

0
From Perception to Action: A Mechanism Study of Visual Style's Impact on User Behavioral Efficiency DOI
YingLiang Ma,

Yu-Lei Liu,

Kerun Li

et al.

Published: Jan. 1, 2025

Language: Английский

Citations

0
Psychosocial and Psychophysical Aspects of the Interaction with Humanoid Robots: Implications for Education DOI
Maya Dimitrova, Snezhana Kostova, Ivan Chavdarov

et al.

Published: June 14, 2024

Language: Английский

Citations

1
Societal Attitudes Toward Service Robots: Adore, Abhor, Ignore, or Unsure? DOI
Vignesh Yoganathan, Victoria‐Sophie Osburg, Andrea Fronzetti Colladon

et al.

Journal of Service Research, Journal Year: 2024, Volume and Issue: unknown

Published: Nov. 5, 2024

Societal or population-level attitudes are aggregated patterns of different individual attitudes, representing collective general predispositions. As service robots become ubiquitous, understanding towards them at the population (vs. individual) level enables firms to expand robot services a broad niche) market. Targeting would benefit because: (1) they more persistent, thus, stronger predictors behavioral and (2) this approach is less reliant on personal data, whereas individualized vulnerable AI-related privacy risks. for theory, ignoring unobserved differences in produces biased conclusions, our systematic review previous research highlights poor potential heterogeneity toward robots. We present five diverse studies (S1-S5), utilizing multinational "real world" data (Ntotal = 89,541; years: 2012-2024). Results reveal stable structure comprising four distinct attitude profiles (S1-S5): positive ("adore"), negative ("abhor"), indifferent ("ignore"), ambivalent ("unsure"). The psychological need interacting with staff, autonomy relatedness technology use, function as profile antecedents (S2). Importantly, predict post-interaction discomfort anxiety (S3), satisfaction ratings evaluations (S4), perceived sociability uncanniness based robot's humanlikeness (S5).

Language: Английский

Citations

1