Wellbeing and Resilience in Tourism: A Systematic Literature Review During COVID-19

Frontiers in Psychology, Journal Year: 2022, Volume and Issue: 12

Published: Jan. 5, 2022

The United Nations World Tourism Organization (UWTO) has acknowledged 2020 as the worst year in tourism history due to worldwide pandemic COVID-19. Destinations, tourists, local communities, stakeholders, and residents, their daily activities were affected. Thus, wellbeing resilience are two crucial variables help industry people recover. This research aims analyze early positive approaches attitudes respond negative impact of COVID-19 everyday that have at its core resilience, main Positive Psychology field studies. A systematic literature review was conducted, following PRISMA guidelines achieve this aim. done using Online Knowledge Library (B-on) all available databases. led 32 articles screened inclusion exclusion criteria. total 18 scientific met Overall, results show a resilient approach deal with adverse outcomes is concern for stakeholders future organizations hospitality sector, tourists’ wellbeing. However, less been on clear lack regarding residents’ evident. deeper study needed, actual practices interventions ensure actors resources overcome restart industry’s lives feeling well safe.

Language: Английский

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When Service Quality is Enhanced by Human–Artificial Intelligence Interaction: An Examination of Anthropomorphism, Responsiveness from the Perspectives of Employees and Customers

International Journal of Human-Computer Interaction, Journal Year: 2023, Volume and Issue: 40(22), P. 7546 - 7561

Published: Oct. 15, 2023

AbstractThis article reports on two distinct studies conducted in the context of employees and customers, respectively. The aim Study 1 is to investigate influence anthropomorphism responsiveness food delivery people using artificial intelligence (AI) devices their psychological safety AI empathy. This study also evaluated mediating impact empathy with relation service quality. In addition, 2 examines perceptions quality customer engagement satisfaction. Furthermore, 2, we tested moderating usability relationship between 1, collected data from 312 boys/girls who used AI-based applications offer e-food restaurant services. a cross-sectional research design. We expand scope by collecting 363 customers companies surveyed eastern southern parts China. time-delayed approach waves three months apart. overall results support proposed hypotheses. showed direct indirect independent variables (anthropomorphism responsiveness) quality, indicated significant role mediators (psychological empathy) moderators (AI usability) 2. provided valuable insights for practitioners researchers concerned use application deal sector.Keywords: Anthropomorphismresponsivenesspsychological safetyAI empathyAI qualityAI usabilityAI satisfactionAI Disclosure statementAll authors this declare that they have no conflict interest. None financially or non-financially involved organizations being studied article.Data availability statementData can be attained request corresponding author.Additional informationFundingThis work was supported National Social Science Fund China (23BGL307).Notes contributorsZhang HuiZhang Hui working as professor at School Economics Management Hubei Engineering University. He has published papers journals such International Journal Bank Marketing, Frontiers Psychology, Construction & Architectural Management. His current focus AI, Consumer Leadership.Ali Nawaz KhanAli Khan his PhD SEM University Technology post-doctorate Tongji Dr. currently Professor more than 60 top-tier journals.Zhang ChenglongZhang Chenglong an associate China, academic visitor Wolverhampton UK period 7th November 2018 until 6th 2019, year 2013, he received degree Wuhan China.Naseer Abbas KhanNaseer Public Administration Assistant Malik Firoz Noon Business School, Sargodha, Pakistan.

Language: Английский

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Retraction to: Tourism management in financial crisis and industry 4.0 effects: Managers traits for technology adoption in reshaping, and reinventing human management systems

Human Systems Management, Journal Year: 2023, Volume and Issue: 43(3), P. 431 - 431

Published: Aug. 22, 2023

BACKGROUND:The literature paid diminutive attention to quantifying the relationship between tourism, industry 4.0, technology adoption, and managers' personality traits. This study represents recruitment reactions adopting social media recruiting in securitizing an appropria te candidate amongst a pool of applicants how affects financial crisis. OBJECTIVE:We explored understanding influence adoption acceptance networking websites. It caters outcomes for organizations faster technologies designing their working environment under protocols 4.0. Such innovative need develop traits produce smart employees, clients, other users who can help bridge this gap intelligent people products offered by advanced applications IT tourism. METHODS:We processed 406 data analysis. RESULTS:Managers' traits, except agreeableness, significantly impact intention adopt technology. Technology fulfills outcomes, adding theoretical practical body knowledge. CONCLUSION:Dependency on utilization tourism sector is based willingness innovativeness recruiters. The processes; are minimized cost, reduced time, quality recruits.

Language: Английский

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Stakeholder Participation in Planning of a Sustainable and Competitive Tourism Destination: The Genoa Integrated Action Plan

Sustainability, Journal Year: 2023, Volume and Issue: 15(6), P. 5005 - 5005

Published: March 11, 2023

The outbreak of COVID-19 confronted the international community with critical health, social, and economic challenges. Travel tourism were among hardest affected sectors. In 2020 2021 new travel trends emerged, emphasizing local destinations, short distances, consequently, lower-carbon transportation (proximity tourism). Post-pandemic recovery represents an opportunity to bounce back better by rethinking sector’s model for sake sustainability innovation. This paper disseminates research that led structuring guidelines a breakthrough inclusive municipal-level action plan promotion sustainable tourism, as part Tourism Friendly Cities project. An operational methodology is discussed here, whereby key stakeholder participation, conceptualized through sextuple helix model, foundation planning process. A small-scale qualitative assessment tool participatory process are also illustrated. proposed corroborates vast positive effects deriving from participation in terms trust, ownership, quality, innovativeness interventions. applying methodology, although digital framework was evaluated positively number participants could be involved, data collection, confidentiality activities, evaluation shows hybrid modes more desirable.

Language: Английский

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A Way to Attract Digital Nomads to Tourist Destinations in the New Normal Era

Sustainability, Journal Year: 2024, Volume and Issue: 16(6), P. 2336 - 2336

Published: March 12, 2024

In the new normal era, digital nomads are poised to play a pivotal role in driving innovation and revitalizing local economies. Their unique lifestyle skillset can contribute positive social cultural changes, making them valuable assets shaping future of work society. This study explores characteristics based on remote seeks policy ways attract tourist attractions. Focus group interviews (FGIs) were intended establish policies related nomads’ sites era provide implications for strategies revitalize nomads. Each FGI’s panel consists eight people working working-level officials, government public organizations, it was held three times about two months, from January February 2023. FGIs consist four areas: ‘activating tourism’, ‘digital transformation’, ‘development wellness contents’, ‘creating settlement environment’. Moreover, strategic topics 24 tasks derived each category. Seeking regional attraction is meaningful responding paradigm shifts exploring sustainable ecosystems.

Language: Английский

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