An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction

Risks, Journal Year: 2025, Volume and Issue: 13(3), P. 39 - 39

Published: Feb. 24, 2025

Advancements in technology and emerging digital trends are driving the expectations of bank clients. With development new, innovative technologies, banking sector has started creating new products services looking for channels through which to offer those a way that meets customers’ uplifted expectations. The aim this paper is explore several aspects services, analyze user expectations, evaluate risks, gauge how perceived risks affect their satisfaction with these services. For purpose, an empirical survey was conducted using online questionnaire, obtaining 535 valid responses. This research showed clients identified as most important factor when choosing bank. Furthermore, results study revealed characteristics create highest levels customer what types should be mitigated.

Language: Английский

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Examining the impact of digital transformation on digital product innovation performance in banking industry through the integration of resource-based view and dynamic capabilities

Published: April 1, 2025

Language: Английский

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