Public Administration Review,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Jan. 27, 2025
ABSTRACT
A
key
claim
of
the
administrative
burden
framework
is
that
vulnerable
citizens
are
more
affected
by
than
others.
We
test
this
assumption
using
life
events
survey
in
Germany,
an
official
data
record
covering
10,000
encounters
involving
5000
citizens.
find
support
only
for
psychological
costs
perceived
discrimination,
whereas
neither
compliance
nor
learning
positively
associated
with
vulnerability.
On
contrary,
some
groups
perceive
significantly
lower
and
costs.
Post
hoc
analyses
suggest
these
might
feel
less
exposed
to
bureaucracy
because
they
use
fewer
sources
information.
Further,
results
also
indicate
citizens'
tolerance
toward
decreases
every
additional
encounter
previous
research
has
missed
important
distinction
between
absolute
relative
burden.
