Journal of theoretical and applied electronic commerce research,
Journal Year:
2024,
Volume and Issue:
19(3), P. 1984 - 1999
Published: Aug. 1, 2024
E-businesses
often
face
challenges
related
to
customer
service
and
communication,
leading
increased
dissatisfaction
among
customers
potential
damage
the
brand.
To
address
these
challenges,
data-driven
AI-based
approaches
have
emerged,
including
predictive
analytics
for
optimizing
interactions
chatbots
powered
by
AI
NLP
technologies.
This
study
focuses
on
developing
a
hybrid
rule-based
extractive-based
chatbot
e-business,
which
can
handle
both
routine
complex
inquiries,
ensuring
quick
accurate
responses
improve
communication
problems.
The
QA
method
used
in
demonstrated
high
precision
accuracy
providing
answers
user
queries.
approach
achieved
impressive
98%
97%
rates
1684
received
positive
feedback,
with
91%
of
users
rating
it
as
“good”
or
“excellent”
an
average
satisfaction
score
4.38.
General
was
notably
high,
Likert
4.29,
54%
participants
gave
highest
5.
Communication
time
significantly
improved,
reduced
response
times
41
s,
compared
previous
20-min
inquiries.
Advances in public policy and administration (APPA) book series,
Journal Year:
2025,
Volume and Issue:
unknown, P. 121 - 152
Published: Jan. 24, 2025
In
this
chapter,
goverments
use
of
artificial
intelligence-based
(AI-based)
chatbots
analysis
with
the
perspective
utopian
or
dystopian
insights
for
digital
competencies
governments.
Thus,
aim
chapter
is
to
identify
main
characteristics
AI-based
in
government
and
determine
whether
issue
should
be
evaluated
a
approach.
The
rapid
development
has
started
create
new
civil
servant
mechanism
government.
Civil
servant,
public
interest-value,
service
technological
determinism
that
chatbots,
which
can
seen
as
determinant
elements
This
dimension
will
state
society
community,
while
potential
risks
problems
related
cyber
centralisation
are
dystopian.
context,
selected
countries
services
compared
evaluation.
Perspectives on Public Management and Governance,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Jan. 27, 2025
Abstract
What
will
be
the
role
of
chatbots
in
21st
century
democratic
processes?
Considering
potential
implementations
artificial
intelligence
(AI)
“chatbots”
or
large
language
models
(LLMs)
with
a
natural
processing
(NLP)
interface
for
use
public
administration,
policy-making,
and
deliberative
processes,
this
essay
explores
representative
access-boosting
roles
such
chatbots:
how
they
could
supplement
constituent
services,
increase
access
to
government
programs,
facilitate
deliberation,
perhaps
even
act
as
posthuman
representatives
within
process.
The
reviews
burgeoning,
multi-disciplinary
academic
literature
dealing
both
contexts—literature
that
probes
questions
utility,
representational
ethics,
equity
access.
concludes
an
itinerary
further
thinking
research,
emphasizing
importance
impact
formative
evaluation.
Revista Venezolana de Gerencia,
Journal Year:
2025,
Volume and Issue:
30(109), P. 247 - 268
Published: Jan. 30, 2025
Este
estudio
investiga
la
evolución
del
gobierno
digital
y
gestión
pública
desde
2019
hasta
marzo
de
2024,
con
un
enfoque
particular
en
cómo
las
tecnologías
digitales
influyen
eficiencia
eficacia
administración
pública.
Mediante
análisis
bibliométrico,
se
revisó
una
colección
documentos
indexados
Scopus
para
identificar
tendencias
áreas
investigación
poco
exploradas.
Los
resultados
destacan
rápida
adopción
avanzadas
como
respuesta
a
pandemia
COVID-19,
lo
cual
ha
sido
fundamental
enfrentar
desafíos
administrativos
emergencia.
Se
observó
integración
inteligencia
artificial
el
aprendizaje
automático
los
procesos
administrativos,
que
muestra
transformación
curso
crisis
toma
decisiones.
En
conclusión,
este
resalta
importancia
crear
políticas
impulsen
digitalización
manera
efectiva
sostenible.
Sugiere
es
crucial
evaluar
regularmente
estas
adaptarlas
avances
tecnológicos.
También
señala
explorar
innovaciones
pueden
aplicarse
diferentes
contextos
geopolíticos
mejorar
gobernanza.
Ekonomika,
Journal Year:
2025,
Volume and Issue:
71(1), P. 1 - 13
Published: Jan. 1, 2025
Among
the
innovations
that
have
garnered
significant
attention
is
use
of
chatbots,
which
serve
as
automated
agents
designed
to
facilitate
communication
and
streamline
processes
for
both
travel
agencies
their
clientele.
This
paper
will
explore
how
chatbots
contribute
sustainability
agency
businesses
by
enhancing
operational
efficiency,
improving
customer
experience,
embodying
modernity
innovation.
The
research
included
243
travelers
who
used
ChatGPT
trips,
factor
analysis
Structural
Equation
Modeling
(SEM)
were
analyze
data.
result
was
chatbot
users
gather
positive
experiences
around
three
key
factors:
Simplicity
travel,
Frequency
Organization
confirmed
main
hypothesis
H
deployment
not
only
aligns
with
contemporary
trends
but
also
significantly
enhances
satisfaction,
overall
market
presence.
One
limiting
factors
application
low
prevalence
software
has
such
functions.
adoption
serves
a
clear
indicator
innovation
within
businesses,
positioning
them
forward-thinking
entities
in
an
ever-evolving
market.
