Impact of Gen-AI chatbots on consumer services experiences and behaviors: Focusing on the sensation of awe and usage intentions through a cybernetic lens

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 82, P. 104120 - 104120

Published: Oct. 13, 2024

Language: Английский

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Gobierno digital y la gestión pública: temáticas, influencias y colaboraciones internacionales

Revista Venezolana de Gerencia, Journal Year: 2025, Volume and Issue: 30(109), P. 247 - 268

Published: Jan. 30, 2025

Este estudio investiga la evolución del gobierno digital y gestión pública desde 2019 hasta marzo de 2024, con un enfoque particular en cómo las tecnologías digitales influyen eficiencia eficacia administración pública. Mediante análisis bibliométrico, se revisó una colección documentos indexados Scopus para identificar tendencias áreas investigación poco exploradas. Los resultados destacan rápida adopción avanzadas como respuesta a pandemia COVID-19, lo cual ha sido fundamental enfrentar desafíos administrativos emergencia. Se observó integración inteligencia artificial el aprendizaje automático los procesos administrativos, que muestra transformación curso crisis toma decisiones. En conclusión, este resalta importancia crear políticas impulsen digitalización manera efectiva sostenible. Sugiere es crucial evaluar regularmente estas adaptarlas avances tecnológicos. También señala explorar innovaciones pueden aplicarse diferentes contextos geopolíticos mejorar gobernanza.

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AI-Based Chatbots as Civil Servants

Advances in public policy and administration (APPA) book series, Journal Year: 2025, Volume and Issue: unknown, P. 121 - 152

Published: Jan. 24, 2025

In this chapter, goverments use of artificial intelligence-based (AI-based) chatbots analysis with the perspective utopian or dystopian insights for digital competencies governments. Thus, aim chapter is to identify main characteristics AI-based in government and determine whether issue should be evaluated a approach. The rapid development has started create new civil servant mechanism government. Civil servant, public interest-value, service technological determinism that chatbots, which can seen as determinant elements This dimension will state society community, while potential risks problems related cyber centralisation are dystopian. context, selected countries services compared evaluation.

Language: Английский

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Chatbot Democracy

Perspectives on Public Management and Governance, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 27, 2025

Abstract What will be the role of chatbots in 21st century democratic processes? Considering potential implementations artificial intelligence (AI) “chatbots” or large language models (LLMs) with a natural processing (NLP) interface for use public administration, policy-making, and deliberative processes, this essay explores representative access-boosting roles such chatbots: how they could supplement constituent services, increase access to government programs, facilitate deliberation, perhaps even act as posthuman representatives within process. The reviews burgeoning, multi-disciplinary academic literature dealing both contexts—literature that probes questions utility, representational ethics, equity access. concludes an itinerary further thinking research, emphasizing importance impact formative evaluation.

Language: Английский

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Does e-government integration contribute to the quality and equality of local public services? Empirical evidence from China

Humanities and Social Sciences Communications, Journal Year: 2025, Volume and Issue: 12(1)

Published: Feb. 22, 2025

Language: Английский

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Consumer Perception on the Effectiveness of Chatbots

Lecture notes in networks and systems, Journal Year: 2025, Volume and Issue: unknown, P. 81 - 89

Published: Jan. 1, 2025

Language: Английский

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Designing service blueprint for chatbots: experimental evidence on public preference for design components

Journal of Chinese Governance, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 28

Published: April 4, 2025

Language: Английский

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An Analysis of Federal and Municipal Chatbots in Germany

Lecture notes in computer science, Journal Year: 2025, Volume and Issue: unknown, P. 200 - 216

Published: Jan. 1, 2025

Language: Английский

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Artificial intelligence and its influence on sustainable travel agencies business: The role of chatbots in creating tourist arrangements

Ekonomika, Journal Year: 2025, Volume and Issue: 71(1), P. 1 - 13

Published: Jan. 1, 2025

Among the innovations that have garnered significant attention is use of chatbots, which serve as automated agents designed to facilitate communication and streamline processes for both travel agencies their clientele. This paper will explore how chatbots contribute sustainability agency businesses by enhancing operational efficiency, improving customer experience, embodying modernity innovation. The research included 243 travelers who used ChatGPT trips, factor analysis Structural Equation Modeling (SEM) were analyze data. result was chatbot users gather positive experiences around three key factors: Simplicity travel, Frequency Organization confirmed main hypothesis H deployment not only aligns with contemporary trends but also significantly enhances satisfaction, overall market presence. One limiting factors application low prevalence software has such functions. adoption serves a clear indicator innovation within businesses, positioning them forward-thinking entities in an ever-evolving market.

Language: Английский

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Exploring the Challenges of Generative AI on Public Sector Communication in Europe

Media and Communication, Journal Year: 2025, Volume and Issue: 13

Published: May 12, 2025

This study investigates how emerging digital technologies, particularly generative AI tools, are transforming public sector communication in Europe, highlighting the profound intersection between organizations, AI, and human interactions. In particular, it explores opportunities risks that communicators face as they deal with integrate platforms AI‐driven tools into their strategies practices a contemporary scenario characterized by spread of disinformation growing distrust toward institutions. The article gathers insights from in‐depth interviews leading working for European governments EU Findings reveal is seen transformative tool institutions, emphasizing both benefits risks, well importance adopting ethical new responsibilities citizens, mass media. From interviews, emerged game‐changers message delivery content production, demanding greater professionalism competencies skills to these technologies counteract threats posed campaigns platformization. provides valuable evolving role public‐sector communication, addressing scarcity research this field. As adoption becomes inevitable, policy frameworks like Act develop, must ensure transparency trust align democratic values foster meaningful dialogue digital‐media arenas. Implications theory practice discussed.

Language: Английский

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