Understanding Customer Responses to Service Failures during the COVID-19 Pandemic for Sustained Restaurant Businesses: Focusing on Guanxi DOI Open Access
Chenyu Zhang, Junkyu Park, Mark A. Bonn

et al.

Sustainability, Journal Year: 2021, Volume and Issue: 13(6), P. 3581 - 3581

Published: March 23, 2021

Due to the COVID-19 pandemic, restaurants worldwide, including China, have been forced protect public health by following food safety standards and adapting necessary social distancing practices. Accordingly, restaurant diners who are concerned about unsure of whether it is truly safe dine out, put more importance on entire stages service consumption. Restaurants must make their best efforts minimize failures in provision process outcomes. Given that customers from different cultures reported evaluate quality differently, this study was designed investigate what actions Chinese encounter would take under influence Guanxi. Guanxi represents attitudes towards long-term individual business relationships ultimately involves moral obligations mutual favors. Analyzing our structural equation model using 439 responses obtained diners, determined consumers react differently outcome terms negative word-of-mouth, direct complaints, switching intention, revisit intention. More importantly, confirmed significant moderating effects within proposed relationships. Based study’s findings, useful implications provided for academics practitioners regarding sustained businesses.

Language: Английский

How sensory perceptions and sensory brand experience influence customer behavioral intentions in the context of cartoon-themed restaurants DOI
Kuo‐Chien Chang, Yi-Sung Cheng

International Journal of Hospitality Management, Journal Year: 2023, Volume and Issue: 115, P. 103604 - 103604

Published: Sept. 15, 2023

Language: Английский

Citations

16

Nexus of customer adaptation to mannequins with visit intention to full-service restaurants: Role of spatial layout DOI
Kareem M. Selem, Shahidul M. Islam, Leonardo Aureliano-Silva

et al.

International Journal of Hospitality Management, Journal Year: 2023, Volume and Issue: 115, P. 103608 - 103608

Published: Sept. 15, 2023

Language: Английский

Citations

15

COVID-19 transmission in U.S. transit buses: A scenario-based approach with agent-based simulation modeling (ABSM) DOI Creative Commons
Sachraa G. Borjigin, Qian He, Deb Niemeier

et al.

Communications in Transportation Research, Journal Year: 2023, Volume and Issue: 3, P. 100090 - 100090

Published: Jan. 9, 2023

The transit bus environment is considered one of the primary sources transmission COVID-19 (SARS-CoV-2) virus. Modeling disease in public buses remains a challenge, especially with uncertainties passenger boarding, alighting, and onboard movements. Although there are initial findings on effectiveness some mitigation policies (such as face-covering ventilation), evidence scarce how these could affect risk under realistic setting considering different headways, boarding alighting patterns, seating capacity control. This study examines specific policy regimes that agencies implemented during early phases pandemic inUSA, which it brings crucial insights combating current future epidemics. We use an agent-based simulation model (ABSM) based standard design characteristics for urban USA two service frequency settings (10-min 20-min headways). find wearing face-coverings (surgical masks) significantly reduces rates, from no rates 85% higher-frequency 75% lower-frequency to 12.5%. most effective prevention outcome combination KN-95 masks, open window policies, half-capacity control services, nearly 0% infection rate. Our results advance understanding risks contribute design, ensuring safety. this provide important implications operational adjustment safety protocols seek plan emergencies.

Language: Английский

Citations

14

Diagnosis of indoor air contaminants in a daycare center using a long-term monitoring DOI Creative Commons
Chul Kim,

Doowon Choi,

Yun Gyu Lee

et al.

Building and Environment, Journal Year: 2021, Volume and Issue: 204, P. 108124 - 108124

Published: July 9, 2021

Recently, indoor air quality control is becoming important in Korea due to social concerns about health effects. Contaminants the can deteriorate and negatively affect of infants toddlers daycare centers. Also, with COVID-19 spread, outbreak infectious diseases centers another airborne threat young children. In closed spaces, contaminants such as PM10 be used potential containers transmit matters. Since children have immature immunity, contaminant controls are significant support a healthy environment. Accordingly, government has enhanced regulations recommendations, but on-site evaluation still not sufficient provide systematic knowledge contaminants. Therefore, this study monitored center metropolitan area then diagnosed occurrence correlations The results verified that many hours exceeded maximum criteria center, which were mostly found during daytime. between varying depending on outdoor conditions. findings expected improve environment ensure safety

Language: Английский

Citations

29

Consumers’ perceived effectiveness of COVID-19 mitigation strategies in restaurants: What went well and what could we do better? DOI Open Access
Yang Xu, Smita Singh,

Eric D. Olson

et al.

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 103, P. 103206 - 103206

Published: March 16, 2022

Language: Английский

Citations

17

Changes in dine-in restaurant selection during health crises: insights from COVID-19 DOI
Ya-Ling Chen, Tülay Polat Üzümcü, Yu‐Chin Hsieh

et al.

Journal of Foodservice Business Research, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 23

Published: Jan. 10, 2025

The COVID-19 pandemic significantly reshaped consumers' criteria for selecting restaurants. This study employed a mixed-method approach to examine these changes, emphasizing the increased importance of factors such as indoor air quality, crowding, table spacing, and outdoor seating in post-pandemic era. Despite shifts, core attributes like food cleanliness, safety remained consistently crucial. Demographic differences preferences were evident across gender, age, household income groups. Protective measures, requiring proof vaccination installing plexiglass, least favored by consumers.

Language: Английский

Citations

0

Pollutant emissions from restaurant cooking in commercial complexes: A comprehensive air quality analysis DOI

Zhang Shi,

Xiangang Xu,

Yuanbo Wang

et al.

Journal of Building Engineering, Journal Year: 2025, Volume and Issue: unknown, P. 112442 - 112442

Published: March 1, 2025

Language: Английский

Citations

0

Exploring the Impact of COVID-19 Recovery Strategies in the Hospitality and Tourism Industry DOI Creative Commons

Jovana Matijević,

Seweryn Zielinski, Young‐joo Ahn

et al.

Administrative Sciences, Journal Year: 2025, Volume and Issue: 15(4), P. 142 - 142

Published: April 16, 2025

The COVID-19 pandemic presented an unprecedented challenge for the tourism industry, disrupting operations, reducing customer demand, and forcing businesses to adapt quickly a new reality. This study explored impact of on hospitality industry addresses specific research gap: limited application structured theoretical frameworks—particularly three-R stakeholder collaboration model—in examining recovery strategies. Prior studies have largely focused individual tactics or short-term impacts, rather than structured, stakeholder-driven, multi-phase process. Employing qualitative design, this used grounded theory investigate how service providers key stakeholders navigated challenges pandemic. Data were collected through semi-structured interviews with 20 participants, including business owners, hotel event managers, public sector employees, academics. These insights offer comprehensive, multi-perspective view Grounded was inductively develop model behaviors, data coded open, axial, selective stages using MAXQDA 2020 software. Findings revealed several strategies—such as cost-cutting, digital transformation, cultural adaptation—that enabled maintain operations during recover in its aftermath. Finally, refashioning models diversification services, shift local markets helped changing environment ensure long-term resilience.

Language: Английский

Citations

0

Investigating Indoor Air Quality in UAE Restaurants: A Case Study DOI

P R Biju,

Bashaer Saumer,

Wael Sheta

et al.

Lecture notes in civil engineering, Journal Year: 2025, Volume and Issue: unknown, P. 269 - 282

Published: Jan. 1, 2025

Language: Английский

Citations

0

COVID-19, a double-edged sword for the environment: a review on the impacts of COVID-19 on the environment DOI Creative Commons
Hossein D. Atoufi, David J. Lampert, Mika Sillanpää

et al.

Environmental Science and Pollution Research, Journal Year: 2021, Volume and Issue: 28(44), P. 61969 - 61978

Published: Sept. 23, 2021

Language: Английский

Citations

18