The evolution of artificial empathy in the hospitality metaverse era

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 126, P. 104063 - 104063

Published: Dec. 12, 2024

Language: Английский

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Help me summarize a book: user continues to use intentions in AI reading assistants from a generative AI quality viewpoint

Library Hi Tech, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 7, 2025

Purpose People have utilized artificial intelligence (AI) reading assistants for study. This tool assists readers in summarizing the content of a book. However, crucial factor book lies quality by generative AI, as this affects readers’ willingness to use AI tools aids. study expands acceptance architecture artificially intelligent device (AIDUA), integrates concept and proposes new model users’ continuous assistants. Design/methodology/approach employed quantitative approach. A total 362 respondents were from Taiwan. used partial least squares structural equation modeling (PLS-SEM) validate, aiming identify factors influencing continued adoption Findings The results show that AI-generated readability significantly influence performance expectations effort expectancy. credibility representationalness different effects, impacting expectancy but not These findings underscore critical role shaping user their Originality/value research is great significance examining AI. It establishes theoretical framework applicable future research, enabling industry players understand better pivotal operation information services. And focus on using assistants, describing specific tasks.

Language: Английский

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Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia

Journal of Hospitality Marketing & Management, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 24

Published: Feb. 18, 2025

Language: Английский

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Dynamics of user engagement: AI mastery goal and the paradox mindset in AI–employee collaboration

International Journal of Information Management, Journal Year: 2025, Volume and Issue: 83, P. 102908 - 102908

Published: April 14, 2025

Language: Английский

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Animating arousal and engagement: empirical insights into AI-enhanced robotic performances and consumer reactions

Journal of Hospitality and Tourism Technology, Journal Year: 2024, Volume and Issue: 15(5), P. 737 - 768

Published: Aug. 23, 2024

Purpose This study aims to apply the predictive processing theory examine influence of artificial intelligence (AI)-driven robotic performers on audience emotions and audience’s resulting electronic word-of-mouth (eWOM) behaviors during tourism service encounters. Design/methodology/approach Using a quantitative research methodology, survey responses from 339 regular customers performing arts in destinations were analyzed. The respondents recruited through Prolific, professional data collection platform. SPSS 23.0 was used for preliminary analysis, which model achieve aim proposed. SmartPLS 3 partial least squares structural equation modeling test model. Findings Interactive novel performances significantly encouraged consumers share their experiences online, thereby enhancing eWOM. However, melodic resonance had no significant impact eWOM intentions. consumers’ emotional fully mediated relationship novelty interactivity intentions but did not mediate musical elements Originality/value enriches understanding how AI-driven engagement sharing behaviors. It extends application domain consumer behavior, offering valuable insights technological innovation.

Language: Английский

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The Impact of Perceived Experience on Customer Privacy Concerns During AI-Human Interaction: The Chain Mediating Effect of Hedonic Value and Trust

International Journal of Human-Computer Interaction, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 14

Published: Jan. 24, 2025

Language: Английский

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Beyond the hype: AI advice and investor dissonance in crypto trading

Current Psychology, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 24, 2025

Language: Английский

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Enhancing intellectual experiences for users: a multidimensional model of humanoid service robots in hospitality and tourism

International Journal of Contemporary Hospitality Management, Journal Year: 2025, Volume and Issue: unknown

Published: March 6, 2025

Purpose Intellectual experiences focus on users’ information processing and critical thinking toward stimuli. The deployment of humanoid service robots as novel stimuli in tourism hospitality has influenced perceptions may affect their intellectual engagement. This paper aims to connect four contemporary theoretical concepts: the robot acceptance model, technological fear, uncanny valley theory stereotype content investigate robots. Design/methodology/approach Scale development procedures were conducted: literature review, checking face validity, factorizing items dimensions, achieving construct criterion validity testing predictive validity. Findings Through review free-response tasks, 43 measurement generated. Next, 1,006 samples from two cross-cultural groups refined scale. Finally, a reliable valid scale with dimensions measuring was determined. Practical implications Humanoid should be designed enhance functionality innovativeness while minimizing stiffness, inflexibility, unsafety danger improve Originality/value study provides examination by connecting theories perceptions. enriches human–robot experience through an integrated perspective presents rigorous scale’s psychometric properties. A for fills gaps serves effective predictor literature.

Language: Английский

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From TAM to AIDUA and Beyond

Journal of Global Information Management, Journal Year: 2025, Volume and Issue: 33(1), P. 1 - 27

Published: April 3, 2025

This review examines the emerging field of service robot adoption in hospitality. It provides a comprehensive overview their evolution, classification, and conceptualization. The offers theoretically grounded analysis customer intentions, identifying evaluating salient models frameworks. Through research synthesis, it pinpoints key gaps hindering holistic understanding acceptance, particularly hotels. highlights limitations traditional acceptance like TAM, advocating exploration alternatives for unified understanding. underscores need robust methodologies to capture real-world interactions, as well meta-analyses establish consensus. also identifies critical related anthropomorphism, segmentation, resistance, emphasizing importance contextual factors. By addressing these theoretical methodological limitations, valuable insights guide future on enhancing integration

Language: Английский

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Human-robot trust dynamics: understanding tourist confidence in service robots in tourism & hospitality

Asia Pacific Journal of Tourism Research, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 16

Published: April 6, 2025

Language: Английский

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