Journal of Global Information Management, Journal Year: 2025, Volume and Issue: 33(1), P. 1 - 27

Published: April 3, 2025

This review examines the emerging field of service robot adoption in hospitality. It provides a comprehensive overview their evolution, classification, and conceptualization. The offers theoretically grounded analysis customer intentions, identifying evaluating salient models frameworks. Through research synthesis, it pinpoints key gaps hindering holistic understanding acceptance, particularly hotels. highlights limitations traditional acceptance like TAM, advocating exploration alternatives for unified understanding. underscores need robust methodologies to capture real-world interactions, as well meta-analyses establish consensus. also identifies critical related anthropomorphism, segmentation, resistance, emphasizing importance contextual factors. By addressing these theoretical methodological limitations, valuable insights guide future on enhancing integration

Language: Английский