The Future Is in Sustainable Urban Tourism: Technological Innovations, Emerging Mobility Systems and Their Role in Shaping Smart Cities DOI Creative Commons
Aleksandra Vujko, Miroslav Knežević,

Martina Arsić

et al.

Urban Science, Journal Year: 2025, Volume and Issue: 9(5), P. 169 - 169

Published: May 15, 2025

This research focuses on the impact of smart city technologies urban tourism, specifically analyzing Amsterdam, Barcelona, and Vienna, while also considering implications for tourism development in Belgrade other Serbian cities. The aim study was to examine how contribute enhancing efficiency, digital engagement, sustainability tourism. A representative sample 1239 tourists surveyed, with a balanced gender representation predominance younger respondents, indicating that initiatives should cater tech-savvy travelers. employed questionnaire 31 statements ranked five-point Likert scale, factor analysis Structural Equation Modeling (SEM) identified three key dimensions: travel, enhancement. These factors highlight optimize mobility, enhance travel experiences, improve tourist engagement. confirms initial hypothesis integrating enhances efficiency sustainability. Additionally, adopts positivist epistemological approach, emphasizing empirical statistical validation derive generalizable findings. results provide valuable insights policymakers stakeholders aiming develop sustainable strategies

Language: Английский

Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia DOI Creative Commons
Muhammad Ashfaq, Irfan Ulhaq, Hiep Pham

et al.

Journal of Hospitality Marketing & Management, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 24

Published: Feb. 18, 2025

Language: Английский

Citations

0

Facing the next chapter of smartness: Designing smarter hospitality customer experience with artificial intelligence of things (AIoT) DOI
Hsuan Hsu

International Journal of Hospitality Management, Journal Year: 2025, Volume and Issue: 128, P. 104163 - 104163

Published: March 19, 2025

Language: Английский

Citations

0

Be Smart, but Not Humanless? Prioritizing the Improvement of Service Attributes in Smart Hotels Based on an Online Reviews-Driven Method DOI Open Access

Zhenduo Chen,

Stephanie Hui-Wen Chuah, Kandappan Balasubramanian

et al.

Sustainability, Journal Year: 2025, Volume and Issue: 17(9), P. 4036 - 4036

Published: April 30, 2025

Although integrating smart technologies into service encounters can provide hoteliers with a competitive advantage, managing customer satisfaction in hotels remains challenging due to limited knowledge of how prioritize improvements across and traditional service. Therefore, the study aims evaluate both non-smart technology attributes hotels, identify high improvement priorities, uncover factors contributing dissatisfaction. This proposes prioritization method for by analyzing online reviews from 42 hotels. The findings reveal that customers’ technological needs are well met but need promptly address three key issues: long check-in wait times, staff attitude competence, breakfast quality. To maximize satisfaction, managers should adopt hybrid model strikes right balance between human interaction.

Language: Английский

Citations

0

Understanding consumer personal traits in smart hotel choice: A diffusion of innovation approach DOI
Zeyuan Li, WooMi Jo, Pengsongze Xue

et al.

International Journal of Hospitality Management, Journal Year: 2025, Volume and Issue: 130, P. 104273 - 104273

Published: May 16, 2025

Language: Английский

Citations

0

The Future Is in Sustainable Urban Tourism: Technological Innovations, Emerging Mobility Systems and Their Role in Shaping Smart Cities DOI Creative Commons
Aleksandra Vujko, Miroslav Knežević,

Martina Arsić

et al.

Urban Science, Journal Year: 2025, Volume and Issue: 9(5), P. 169 - 169

Published: May 15, 2025

This research focuses on the impact of smart city technologies urban tourism, specifically analyzing Amsterdam, Barcelona, and Vienna, while also considering implications for tourism development in Belgrade other Serbian cities. The aim study was to examine how contribute enhancing efficiency, digital engagement, sustainability tourism. A representative sample 1239 tourists surveyed, with a balanced gender representation predominance younger respondents, indicating that initiatives should cater tech-savvy travelers. employed questionnaire 31 statements ranked five-point Likert scale, factor analysis Structural Equation Modeling (SEM) identified three key dimensions: travel, enhancement. These factors highlight optimize mobility, enhance travel experiences, improve tourist engagement. confirms initial hypothesis integrating enhances efficiency sustainability. Additionally, adopts positivist epistemological approach, emphasizing empirical statistical validation derive generalizable findings. results provide valuable insights policymakers stakeholders aiming develop sustainable strategies

Language: Английский

Citations

0