Critical determinants of intentions to revisit smart hotels: an examination of smart service interactional experience, emotions, and technophilia
Journal of Hospitality Marketing & Management,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 24
Published: Feb. 18, 2025
Language: Английский
Facing the next chapter of smartness: Designing smarter hospitality customer experience with artificial intelligence of things (AIoT)
International Journal of Hospitality Management,
Journal Year:
2025,
Volume and Issue:
128, P. 104163 - 104163
Published: March 19, 2025
Language: Английский
Be Smart, but Not Humanless? Prioritizing the Improvement of Service Attributes in Smart Hotels Based on an Online Reviews-Driven Method
Sustainability,
Journal Year:
2025,
Volume and Issue:
17(9), P. 4036 - 4036
Published: April 30, 2025
Although
integrating
smart
technologies
into
service
encounters
can
provide
hoteliers
with
a
competitive
advantage,
managing
customer
satisfaction
in
hotels
remains
challenging
due
to
limited
knowledge
of
how
prioritize
improvements
across
and
traditional
service.
Therefore,
the
study
aims
evaluate
both
non-smart
technology
attributes
hotels,
identify
high
improvement
priorities,
uncover
factors
contributing
dissatisfaction.
This
proposes
prioritization
method
for
by
analyzing
online
reviews
from
42
hotels.
The
findings
reveal
that
customers’
technological
needs
are
well
met
but
need
promptly
address
three
key
issues:
long
check-in
wait
times,
staff
attitude
competence,
breakfast
quality.
To
maximize
satisfaction,
managers
should
adopt
hybrid
model
strikes
right
balance
between
human
interaction.
Language: Английский
Understanding consumer personal traits in smart hotel choice: A diffusion of innovation approach
International Journal of Hospitality Management,
Journal Year:
2025,
Volume and Issue:
130, P. 104273 - 104273
Published: May 16, 2025
Language: Английский
The Future Is in Sustainable Urban Tourism: Technological Innovations, Emerging Mobility Systems and Their Role in Shaping Smart Cities
Urban Science,
Journal Year:
2025,
Volume and Issue:
9(5), P. 169 - 169
Published: May 15, 2025
This
research
focuses
on
the
impact
of
smart
city
technologies
urban
tourism,
specifically
analyzing
Amsterdam,
Barcelona,
and
Vienna,
while
also
considering
implications
for
tourism
development
in
Belgrade
other
Serbian
cities.
The
aim
study
was
to
examine
how
contribute
enhancing
efficiency,
digital
engagement,
sustainability
tourism.
A
representative
sample
1239
tourists
surveyed,
with
a
balanced
gender
representation
predominance
younger
respondents,
indicating
that
initiatives
should
cater
tech-savvy
travelers.
employed
questionnaire
31
statements
ranked
five-point
Likert
scale,
factor
analysis
Structural
Equation
Modeling
(SEM)
identified
three
key
dimensions:
travel,
enhancement.
These
factors
highlight
optimize
mobility,
enhance
travel
experiences,
improve
tourist
engagement.
confirms
initial
hypothesis
integrating
enhances
efficiency
sustainability.
Additionally,
adopts
positivist
epistemological
approach,
emphasizing
empirical
statistical
validation
derive
generalizable
findings.
results
provide
valuable
insights
policymakers
stakeholders
aiming
develop
sustainable
strategies
Language: Английский