Digital technologies: tensions in privacy and data

Journal of the Academy of Marketing Science, Journal Year: 2022, Volume and Issue: 50(6), P. 1299 - 1323

Published: March 5, 2022

Driven by data proliferation, digital technologies have transformed the marketing landscape. In parallel, significant privacy concerns shaken consumer-firm relationships, prompting changes in both regulatory interventions and people's own privacy-protective behaviors. With a comprehensive analysis of strategy informed structuration theory literature, authors consider tensions as product firm-consumer interactions, facilitated technologies. This perspective turn implies distinct consumer, regulatory, firm responses related to protection. By consolidating various perspectives, propose three tenets seven propositions, supported interview insights from senior managers consumer informants, that create foundation for understanding technology implications performance contexts marked growing worries legal ramifications. On basis this conceptual framework, they also typology across two main strategic functions technologies: monetization sharing. The result is four types firms, which engage disparate behaviors broader ecosystem pertaining issues. article provides directions research, according synthesis findings academic practical perspectives.

Language: Английский

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Ethical framework for Artificial Intelligence and Digital technologies

International Journal of Information Management, Journal Year: 2021, Volume and Issue: 62, P. 102433 - 102433

Published: Oct. 6, 2021

Language: Английский

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Smart hospitality: from smart cities and smart tourism towards agile business ecosystems in networked destinations

International Journal of Contemporary Hospitality Management, Journal Year: 2022, Volume and Issue: 35(1), P. 369 - 393

Published: Oct. 14, 2022

Purpose Building on recent smart hospitality systematic reviews and extensive literature analyses, this paper aims to explore developments, themes issues within hospitality. It synthesises existing knowledge, extrapolating forward contributes the future development of by serving as a reference enrich academic/industry discussions stimulate research. Design/methodology/approach The research examined 8 review articles tourism extracted 145 in peer-reviewed sources from Web Science focussed These publications supported in-depth analysis body knowledge develop foresight for business ecosystems at destinations. provides basis comprehensive agenda innovations well formulation agile ecosystems. Findings This illustrates that introduces disruptive affect entire ecosystem. Smart takes advantage cities towards establishing networked Having reviewed literature, study developed conceptual framework introduced agenda. includes drivers hospitality, namely, customer-centricity, personalisation, individualisation contextualisation; marketing-driven excellence metaverse; operation agility, asset strategy, talent management supplier interoperation. also identified foundations provide infostructure including ambient intelligence, big data, processes sustainability, providing capability blocks co-create value all stakeholders Originality/value conceptualises innovative power will competitiveness organisations part identifies key explores how they can take emerging developments. proposes foundation synthesis concepts have been elaborated. are effectively enables add different stakeholders. Key further area support adoption.

Language: Английский

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Artificial intelligence in tourism and hospitality: Bibliometric analysis and research agenda

International Journal of Hospitality Management, Journal Year: 2022, Volume and Issue: 107, P. 103317 - 103317

Published: Aug. 24, 2022

Language: Английский

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The dark side of artificial intelligence in service: The “watching-eye” effect and privacy concerns

International Journal of Hospitality Management, Journal Year: 2023, Volume and Issue: 110, P. 103437 - 103437

Published: Feb. 10, 2023

Language: Английский

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AI applications of data sharing in agriculture 4.0: A framework for role-based data access control

International Journal of Information Management, Journal Year: 2021, Volume and Issue: 59, P. 102350 - 102350

Published: April 6, 2021

Language: Английский

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Hybrid analysis for understanding contact tracing apps adoption

Industrial Management & Data Systems, Journal Year: 2021, Volume and Issue: 121(7), P. 1599 - 1616

Published: April 29, 2021

Purpose This study aims to explore the adoption of contact tracing apps through a hybrid analysis collected data using structural equation modelling (SEM) and artificial neural networks (ANN), leading identification critical determinants for in Australia. Design/methodology/approach A research model is developed within background unified theory acceptance use technology (UTAUT) privacy calculus (PCT) investigating apps. then tested validated SEM-ANN survey data. Findings The shows that effort expectancy, perceived value information disclosure social influence are adopting It reveals performance expectancy risks indirectly significant on disclosure. Furthermore, finds out facilitating condition insignificant Practical implications findings can lead formulation targeted strategies policies promoting inform future epidemic control better emergency management. Originality/value first attempt integrating UTAUT PCT exploring combines SEM ANN analysing data, understanding

Language: Английский

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An integrative model of facial recognition check-in technology adoption intention: the perspective of hotel guests in Singapore

International Journal of Contemporary Hospitality Management, Journal Year: 2022, Volume and Issue: 34(11), P. 4052 - 4079

Published: May 31, 2022

Purpose This study aims to explain how hotel guests form attitudes toward facial recognition technology in Singapore by integrating acceptance model (TAM), privacy calculus theory and personal innovativeness. Design/methodology/approach A self-administered online questionnaire was developed with measurements adopted from past research. Guests who stayed four- or five-star hotels were recruited via systematic random sampling. Structural equation modeling conducted examine the proposed integrated models. Findings Results showed that performed calculative cognitive processes, weighing benefits risks of using check-in system. Contradictory research which suggested trust activates both perceived risk benefits, this demonstrated independently directed consumer attention on gained while perception triggered concern. Furthermore, current revealed ease use system could possibly backfire. Practical implications The indicates effort adopt new industry is promising view growing millennials Generation Z population are digital natives. highlights ways elevate institutional divert consumers’ enhance their positive attitude behavior accepting Originality/value TAM innovativeness examining Singapore. also first, best authors’ knowledge, investigate relationships among concern, risk, as well effects biometric

Language: Английский

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Theoretical and practical applications of blockchain in healthcare information management

Information & Management, Journal Year: 2022, Volume and Issue: 59(6), P. 103649 - 103649

Published: April 5, 2022

Language: Английский

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Small- and medium-sized tourism enterprises and smart tourism: Tourism Agenda 2030 perspective article

Tourism Review, Journal Year: 2023, Volume and Issue: 78(2), P. 339 - 343

Published: Jan. 5, 2023

Purpose By highlighting the important role of information and communications technologies (ICTs) in readdressing competitive balance between tourism small- medium-sized enterprises (SMEs) larger firms, this paper serves as a call to action governments, regional organisations other policy-level stakeholders facilitate more rapid diffusion developing smart concept, helping support agenda 2030 multiple UN’s Sustainable Development Goals. Design/methodology/approach Reviewing literature on ICT use tourism, builds case for deploying enhance competitiveness SMEs. Findings Without collaborative approach, SMEs are unlikely emerging effectively compete against peers online platforms. adopting network effects can trump scale, allowing destinations promote inclusivity sustainable economic growth. Originality/value Highlighting pivotal that ICTs general Smart Tourism particular play addressing imbalance players, governments’ hasten their adoption principles means supporting furthering

Language: Английский

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