British Food Journal,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Nov. 15, 2024
Purpose
Service
robots
with
advanced
artificial
intelligence
(AI)
can
collect
data
on
customer
preferences,
understand
complex
requests,
improve
services,
and
tailor
marketing
strategies.
This
study
examined
how
perceived
relatedness,
warmth,
customer–AI-assisted
exchanges
(CAIX)
of
service
affect
competencies
brand
love
through
service-robot
intimacy.
Design/methodology/approach
A
model
was
developed
based
the
AI
device
using
acceptance
an
emotional
perspective.
Data
were
collected
from
customers
who
had
dined
in
robot
restaurants;
415
questionnaires
completed,
partial
least
squares
analysis
adapted
to
proposed
model.
Findings
The
results
demonstrate
that
warmth
CAIX
intimacy
restaurants.
Customers
feel
friendly
satisfied
a
restaurant’s
will
recommend
it
their
friends.
Research
limitations/implications
draws
theory
existing
literature
identify
principal
factors
restaurant
capabilities.
Future
research
include
capabilities
adoption
process
as
direction
relationship
management
while
also
exploring
influence
computing
supply
chains.
Likewise,
agility
stages
innovation
be
discussed
future
different
theories,
which
bridge
unique
insights.
Practical
implications
findings
this
emphasize
between
propose
specific
practice
areas
for
Originality/value
expands
main
issue
current
traditional
operations
novel
field
humanoid
It
enriches
our
understanding
consumers’
fondness
affects
behavioural
intentions.
Journal of service management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 5, 2025
Purpose
Customer
perceptions
toward
hybrid
human–robot
teams
remain
largely
unexplored.
We
focus
on
the
impact
of
frontline
robots’
(FLRs)
automated
social
presence
(ASP)
customers’
perceived
teamwork
quality,
and
ultimately
employees’
(FLEs)
competence
warmth.
explore
role
interrogation
as
a
relevant
contingency.
complement
customer
view
with
insights
into
FLEs’
viewpoint.
Design/methodology/approach
manipulate
FLR’s
ASP
cues
(speech
identity)
in
team
four
business-to-consumer
(B2C)
video-based
experiments
collect
data
from
online
participants.
combine
these
one
business-to-business
(B2B)
field
survey
which
collected
FLEs
working
teams.
Findings
When
increases,
customers
more
positively
evaluate
affecting
who
correct
(interrogate)
robotic
mistakes
strengthen
positive
effect
FLRs’
quality.
FLRs
FLEs,
ASP’s
quality
is
also
strengthened,
while
are
not
“punished”
for
erring.
In
contrast,
themselves
do
perceive
corrections
detrimental
to
term
this
evaluation
paradox.
Practical
implications
recommend
that
firms
deploy
equipped
high-ASP
(name
speech
suffice).
should
be
trained,
programmed,
appropriately
use
interrogation.
Managers
pay
attention
paradox,
given
conflicting
interrogative
behaviors.
Originality/value
advance
literature
by
drawing
ASP,
cognition
collective
mindfulness
theories
behaviors
ameliorate
perceptions.
Our
results
support
using
enhance
capabilities.
Journal Of Vacation Marketing,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 20, 2025
Despite
the
popularity
of
service
robot
integration
in
restaurants,
it
is
still
unclear
whether
robots
and
human
employees
would
influence
customer
experience,
particularly
customers’
restaurant
brand
relationship-building
differently.
Taking
a
role
theory
perspective
building
on
stereotypes
literature,
this
study
aims
to
address
research
gap.
Further,
tests
moderating
roles
warmth
competence
toward
proposed
relationships.
Using
two
studies,
we
examined
main
effects
relationship
with
scenario
customers
at
casual
dining
restaurants
1
tested
robot-themed
theme
park
2.
This
contributes
novel
theoretical
insights
branding
provides
managers
implications
for
adopting
robots.
SAGE Open,
Journal Year:
2025,
Volume and Issue:
15(1)
Published: Jan. 1, 2025
Recent
developments
have
seen
a
significant
increase
in
the
deployment
of
service
robots,
which
are
increasingly
replacing
traditional
manual
labor
various
sectors.
In
China,
this
has
been
exacerbated
by
rapid
development
artificial
intelligence.
Especially
hotel
industry,
integration
human-robot
collaboration
is
becoming
more
prevalent
to
enhance
productivity
and
elevate
quality.
It
evokes
negative
perceptions
among
employees.
This
study
aimed
explore
how
two
types
work
mode
(human-robot
vs.
human-human)
influence
employees’
well-being.
Study
1
was
conducted
with
106
juniors
vocational
college
who
were
doing
internships
chain
China.
2
342
frontline
employees
from
six
hotels
Chengdu,
The
results
one-way
ANOVA
revealed
that
associated
lower
well-being
than
human-human
experienced
studies.
used
AMOS
25.0
SPSS
Process
version
22.0
analyze
workplace
friendship
loneliness
mediate
relationship
between
addition,
demonstrated
high
quality
employee-customer
interaction
weakens
loneliness.
paper
not
only
enriches
literature
on
impact
robot
utilization
perspective
but
also
helps
managers
better
understand
improves
their
during
employee-robot
collaboration.
SAGE Open,
Journal Year:
2025,
Volume and Issue:
15(1)
Published: Jan. 1, 2025
The
rebound
of
the
global
tourism
industry
highlights
importance
hotel
employees’
work
engagement,
given
their
pivotal
roles
in
service
performance.
While
previous
research
has
demonstrated
positive
impact
health-oriented
leadership
(HOL)
on
employee
few
studies
have
examined
underlying
mechanism
and
boundary
conditions.
An
empirical
analysis
was
conducted
four-
five
star
hotels
China,
520
frontline
employees
were
randomly
selected
from
different
hotels.
Data
collected
via
online
questionnaire,
proposed
model
tested
using
partial
least
squares
structural
equation
modeling
(PLS-SEM)
with
SmartPLS
4.
findings
underscore
that
HOL
a
engagement.
Recovery
experiences
emerges
as
mediating
relationship
between
Furthermore,
trust
moderates
recovery
experiences.
High
strengthens
relationship,
while
even
slightly
negative
when
level
is
low.
This
study
contributes
to
mechanisms
perspective.
International Journal of Contemporary Hospitality Management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: March 6, 2025
Purpose
Intellectual
experiences
focus
on
users’
information
processing
and
critical
thinking
toward
stimuli.
The
deployment
of
humanoid
service
robots
as
novel
stimuli
in
tourism
hospitality
has
influenced
perceptions
may
affect
their
intellectual
engagement.
This
paper
aims
to
connect
four
contemporary
theoretical
concepts:
the
robot
acceptance
model,
technological
fear,
uncanny
valley
theory
stereotype
content
investigate
robots.
Design/methodology/approach
Scale
development
procedures
were
conducted:
literature
review,
checking
face
validity,
factorizing
items
dimensions,
achieving
construct
criterion
validity
testing
predictive
validity.
Findings
Through
review
free-response
tasks,
43
measurement
generated.
Next,
1,006
samples
from
two
cross-cultural
groups
refined
scale.
Finally,
a
reliable
valid
scale
with
dimensions
measuring
was
determined.
Practical
implications
Humanoid
should
be
designed
enhance
functionality
innovativeness
while
minimizing
stiffness,
inflexibility,
unsafety
danger
improve
Originality/value
study
provides
examination
by
connecting
theories
perceptions.
enriches
human–robot
experience
through
an
integrated
perspective
presents
rigorous
scale’s
psychometric
properties.
A
for
fills
gaps
serves
effective
predictor
literature.
