Drivers and outcomes of airline passenger satisfaction: A Meta-analysis

Journal of the Air Transport Research Society, Journal Year: 2024, Volume and Issue: 3, P. 100034 - 100034

Published: Aug. 14, 2024

In the competitive environment of air transport management, airline passenger satisfaction is critical to customer loyalty, operational feedback, financial performance, and regulatory compliance rankings. Research on has evolved matured, shaped by industry dynamics expectations. However, only some studies have systematically assessed key drivers outcomes satisfaction. Consequently, this research provides a meta-analysis relationships between attitudinal behavioural within industry. A 95 empirical revealed that perceived service quality value positively impact satisfaction, with varying effect sizes. Passenger had significant direct indirect various intentions willingness recommend an airline, gender moderating relationship Among dimensions, in-flight greatest was conceptual model containing mechanisms achieve affirmative responses through provided for practitioners formulate long-term success.

Language: Английский

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Revealing the Role of Corporate Social Responsibility, Service Quality, and Perceived Value in Determining Customer Loyalty: A Meta-Analysis Study

Sustainability, Journal Year: 2025, Volume and Issue: 17(10), P. 4304 - 4304

Published: May 9, 2025

This study aims to unveil the role of corporate social responsibility (CSR), service quality, and perceived value in shaping customer loyalty. A meta-analysis was conducted using 123 primary studies published between 2004 2024, with effect sizes extracted analyzed determine strength consistency these relationships across diverse contexts. The results reveal that CSR positively influences both satisfaction Additionally, quality play crucial roles fostering loyalty through satisfaction. higher level enhances satisfaction, ultimately leading greater findings highlight is a key driver loyalty, as satisfied customers are significantly more likely remain loyal. Demographic characteristics such gender, age, education background moderate among CSR, value, Specifically, females tend be sensitive initiatives than males, older consumers show younger ones, those educational levels exhibit comparatively lower These insights enrich existing literature provide practical guidance for marketers policymakers designing targeted strategies strengthen

Language: Английский

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Bridging the gap: Exploring the nexus of service robot personalization, customer identification, and citizenship behaviors

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 82, P. 104105 - 104105

Published: Oct. 4, 2024

Language: Английский

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Building loyalty in the fast fashion market: The key role of customer brand identification

Journal of Global Fashion Marketing, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 24

Published: Oct. 25, 2024

This research proposes a novel conceptual model based on the Social Identity Theory (SIT) to identify customer's path brand loyalty in fast fashion industry. For this purpose, following constructs are considered: customer identification (CBI), satisfaction (CBS), active word of mouth (ABWOM), passive (PBWOM) and behavioural (BBL). To accomplish goal, sample 368 surveys was collected Spain, data were analysed using descriptive statistics Structural Equation Modelling (SEM). The results show that main influences are, order: CBI PBWOM, CBS ABWOM CBS. study represents pioneering effort delving into unexplored leading from BBL dynamic landscape. What is more, also introduces highly perspective by differentiating between components mouth, has thus far been under-researched. Several management guidelines offered improve strategies operators industry through deeper understanding consumer behaviour.

Language: Английский

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National Brand in the System of International Relations

Springer geography, Journal Year: 2024, Volume and Issue: unknown, P. 421 - 432

Published: Jan. 1, 2024

Language: Английский

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