Uncovering the Hidden Intangible Factors of Hotel Employees’ Turnover Intention During COVID Phenomenon DOI Creative Commons
Kamelia Chaichi, Dahlia Zawawi, Yuhanis Abdul Aziz

et al.

Management and Labour Studies, Journal Year: 2024, Volume and Issue: 49(4), P. 590 - 614

Published: May 21, 2024

The extant literature on hospitality and human resource management has not yet uncovered the hidden intangible chain of employee turnover intention, particularly in hotel context. A theoretical framework was developed by applying tenets theory planned behaviour, social cognitive multi-dimensional commitment model. More specifically, this study investigated impact staff core personality (core confidence traits self-evaluation) employees’ positive attitudes towards organization, ultimately decreasing intention. Further, scrutinized moderating organizational dimensions extended model links that were missing prior literature. It employed a self-administered survey obtained 300 usable responses. data analysed through partial least squares structural equation modelling (PLS-SEM) software. results revealed all factors (CSE traits, including resilience, hope optimism) self-efficacy significantly affect staff’s attitude. Moreover, established affective continuous connection between attitude intention to leave organization. This article recommends several practices managers can utilize reduce upsurge sustainability industry.

Language: Английский

Blessing or curse: impact of increasing market demand on employee stress and turnover intention DOI
Mijeong Kim, Jinuk Oh

Journal of Managerial Psychology, Journal Year: 2025, Volume and Issue: unknown

Published: April 19, 2025

Purpose Building on the transactional theory of stress and challenge-hindrance stressor framework, we investigated turnover intentions among employees in organizations that experienced increased demand for their products services during COVID-19 pandemic, an external shock strongly influenced market dynamics. Design/methodology/approach We suggested a conditional indirect effect linking demands intentions, moderated by climate autonomy. To test our research model, used sample 4,725 working 318 South Korean firms major 2021 while country battled one its worst-ever disease outbreaks. Findings In organizational climates with high levels member autonomy, perceived increasing as challenging motivating thus felt less stress, resulting reduced intention. Conversely, low employees’ via was found to be not significant. Practical implications This study offers valuable insights growth phase respective industries. Originality/value Research examining how affects employee remains limited; therefore, this broadens scope within dynamic environments proposing crucial factor enabling effectively navigate these

Language: Английский

Citations

0

Managing High Turnover in the Hospitality Industry: Insights on the Psychological Factors and Resource Synergy DOI
Kofi Baah Boamah, Siao Fui Wong,

C. C. Du

et al.

Contributions to management science, Journal Year: 2025, Volume and Issue: unknown, P. 243 - 258

Published: Jan. 1, 2025

Language: Английский

Citations

0

A Parallel Mediation Analysis on the Effects of Pandemic Accentuated Occupational Stress on Hospitality Industry Staff Turnover Intentions in COVID-19 Context DOI Open Access
Lavinia Denisia Cuc, Andrea Fehér, Paul Nichita Cuc

et al.

International Journal of Environmental Research and Public Health, Journal Year: 2022, Volume and Issue: 19(19), P. 12050 - 12050

Published: Sept. 23, 2022

The purpose of this research was to analyze how different effects the COVID pandemic, expressed through pandemic accentuated occupational stress, perceived job insecurity, safety and health perception organizational effectiveness, may impact turnover intentions personnel in hospitality industry. Our team designed an online questionnaire which analyzed with network analysis depict relationship between factors, and, then, a confirmatory factor employed confirm distribution items envisaged five factors. Based on sample 324 randomized Romanian industry staff, results our cross-sectional study revealed that perception, effectiveness insecurity stress indirectly significantly staff (TI). indicated that, while total effect PAOS TI significant, direct still all three mediators remained significant predictors. Overall, partially mediated TI, indicating employees low scores (OSHP), (POE) high (PJI) were more likely have higher levels intentions.

Language: Английский

Citations

17

Anxious hotel employees in China: Engaged or exhausted? Multiple effects of workplace anxiety DOI
Jie Yin, Yingchao Ji, Yensen Ni

et al.

International Journal of Hospitality Management, Journal Year: 2023, Volume and Issue: 114, P. 103577 - 103577

Published: Aug. 11, 2023

Language: Английский

Citations

9

Managing knowledge loss: a systematic literature review and future research directions DOI
Abdelkader Daghfous,

Noha Tarek Amer,

Omar Belkhodja

et al.

Journal of Enterprise Information Management, Journal Year: 2023, Volume and Issue: 36(4), P. 1008 - 1031

Published: March 27, 2023

Purpose Job market shifts, such as workforce mobility and aging societies, cause the exit of knowledgeable personnel from organizations. The ensuing knowledge loss (K-loss) has broad negative effects. This study analyzes management literature on K-loss published 2000 to 2021 identifies fruitful directions for future research. Design/methodology/approach authors conduct a systematic review 74 peer-reviewed articles between 2021. These were retrieved ProQuest Central, Science Direct, EBSCOhost Emerald databases. analysis utilizes Jesson et al .’s (2011) six principles: field mapping, comprehensive search, quality assessment, data extraction, synthesis write-up. Findings Three sub-topics emerge review: drivers, positive impacts mitigation strategies. Over half addresses strategies provides solutions already in progress, rather than proposing preventive measures. Research limitations/implications limitations related time span covered. Moreover, it focuses refereed journals. Therefore, important contributions conference papers, books professional reports excluded. Originality/value research comprehensively synthesizes proposes avenues address under-investigated areas potentially lead theoretical empirical advancements field. also suggestions improving managerial practices.

Language: Английский

Citations

8

The Impacts of Environmental Dynamism on Chinese Tour Guides’ Sustainable Performance: Factors Related to Vitality, Positive Stress Mindset and Supportive Policy DOI Open Access

Sun Ping,

Xiaoming Zhou,

Cui Shao

et al.

International Journal of Environmental Research and Public Health, Journal Year: 2022, Volume and Issue: 19(15), P. 9289 - 9289

Published: July 29, 2022

Although previous research shows great interest in improving the sustainability of organizations' performance, little is known about individual sustainable especially for special groups such as tour guides. Drawing on Conservation Resources (COR) theory, this study aimed to investigate effect environmental dynamism caused by COVID-19 guides' performance and mediating role vitality intervention mechanism relationship. Adopting a quantitative method, we collected data from 382 professional guides China via three surveys. The Structural Equation Model (SEM) PROCESS were used test hypotheses. results revealed that: (1) was negatively related (2) at work mediated negative effect; (3) positive stress mindset moderated relationship between vitality; (4) supportive policy's moderating not significant. above conclusions contribute literature external environment, emotional state, management application boundary COR theory context pandemic.

Language: Английский

Citations

9

The effect of perceived organizational support and transformational leadership on turnover intention of health workers at Hospital X Mimika Regency Papua DOI Open Access

Megiyanti Matande,

Armanu Thoyib,

Desi Tri Kurniawati

et al.

International Journal of Research in Business and Social Science (2147-4478), Journal Year: 2022, Volume and Issue: 11(6), P. 218 - 228

Published: Sept. 12, 2022

This study examines the effect of perceived organizational support and transformational leadership on turnover intention health workers at Hospital X, Mimika Regency through mediating commitment. research was conducted in ten work units X Regency, Papua. uses saturated sampling. Primary data obtained by distributing questionnaires to 103 workers. Data analysis used partial least square (SEM-PLS) structural equation modeling with Smart-PLS 3.0 application. The results show that had a negative significant intention. this positive commitment also found has not been able mediate From these findings, it should be underlined will high, if organization leaders do pay attention welfare needs workers, such as bonuses or benefits salaries are accordance level education, workload, years service. Equitable training fair career promotion, giving authority delegation decision-making process, providing advice, evaluation, feedback.

Language: Английский

Citations

8

Digging behind the scenes: prioritizing human resources practices related to hospitality employees' attitudes and behaviors after the COVID-19 pandemic DOI
Yousery Elsayed, Sawsan Haider Abdullah Khreis, Abuelhassan Elshazly Abuelhassan

et al.

Journal of Hospitality and Tourism Insights, Journal Year: 2023, Volume and Issue: 7(4), P. 1787 - 1808

Published: July 19, 2023

Purpose This study aims to provide a new vision for investigating the different human resources management (HRM) practices in hotels after COVID-19 pandemic. Design/methodology/approach A quantitative research approach was adopted using confirmatory factor analysis and structural equation modeling reveal updated priorities relations as stated by 504 hospitality employees. Findings The contributed highlighting exciting findings, training development (T&D) had an insignificant effect on turnover intention (IT) or affective organizational commitment (AOC) following pandemic; job security (JS) highest impact AOC compensation TI. Practical implications Individual HRM have strong impacts employee outcomes. paper provides resource directors with realistic practical boost individuals' reduces their quit conditions of uncertainty ambiguity. Originality/value pioneering reveals influence systems regarding attitudes behaviors, especially It novel theoretical contributions.

Language: Английский

Citations

4

Does temporary performance matter for word of mouth in museums? DOI
Jie Yin,

Huantao Chen,

Yensen Ni

et al.

Journal of Hospitality and Tourism Management, Journal Year: 2023, Volume and Issue: 57, P. 29 - 39

Published: Sept. 8, 2023

Language: Английский

Citations

4

Utilization of data and information flows for enhancing a chambermaid scheduling decision making in a smart hospitality supply chain DOI
Rapeepan Pitakaso, Kanchana Sethanan, Kongkidakhon Worasan

et al.

Annals of Operations Research, Journal Year: 2024, Volume and Issue: unknown

Published: March 18, 2024

Language: Английский

Citations

1