Journal of Hospitality and Tourism Technology,
Journal Year:
2024,
Volume and Issue:
15(5), P. 862 - 877
Published: Aug. 14, 2024
Purpose
This
study
aims
to
investigate
the
affordances
of
service
robots
(SRs)
in
hotels
and
their
effects
on
frontline
employees
(FLEs).
Design/methodology/approach
Purposive
referral
samplings
methods
were
used
conduct
28
semistructured
interviews
with
hotel
FLEs,
transcribed
manuscript
was
analyzed
based
grounded
theory.
Findings
The
identifies
six
dimensions
SR
affordances:
physical,
sensory,
task,
safety,
social
emotional
affordances.
main
FLEs
involve
reducing
work
stress
mental
fatigue
increasing
positive
emotions
psychological
aspects
FLEs.
In
terms
behavioral
aspects,
shifts
task
priorities
enhancements
usage
behaviors
observed.
Accordingly,
a
mechanistic
framework
revealed
through
which
influence
via
direct
indirect
interactions
between
SRs.
Originality/value
paper
expands
robotics
research
from
supply-side
perspective
is
one
few
studies
field
hospitality
research.
this
provide
practical
guidelines
for
designing
implementing
SRs
support
daily
work.
International Journal of Quality and Service Sciences,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Jan. 2, 2025
Purpose
This
paper
aims
to
explore
the
antecedents
of
service
robots’
adoption
at
restaurants
in
India,
specifically
focusing
on
Gen
Z
customers.
study
sheds
light
customer
preferences
getting
served
by
robots
with
moderating
role
human
preference
and
perceived
job
lose
orientation
dine-in
Design/methodology/approach
Primary
data
was
collected
from
customers
using
purposive
sampling
prime
cities
South
(
n
=
363)
North
India
303).
The
perceptions
respondents
towards
were
analysed
SmartPLS
3.3.9.
Findings
findings
suggest
that
performance
expectancy,
effort
social
influence,
facilitating
conditions,
hedonic
motivations
price
value
significantly
determine
acceptance
consumers.
However,
such
direct
associations
are
moderated
Z’s
loss.
Furthermore,
demographic
factors
like
respondents’
location,
i.e.
north
south,
affect
their
preferences.
Originality/value
research
provides
more
insights
into
dining
terms
variables
job-saving
based
which
managers
can
design
people,
processes
physical
evidence
strategies
restaurant
mix.
Behavioral Sciences,
Journal Year:
2025,
Volume and Issue:
15(2), P. 127 - 127
Published: Jan. 24, 2025
Along
with
the
development
and
application
of
artificial
intelligence
technology,
intelligent
services
are
also
emerging
in
travel
industry.
Especially
tourism
hotel
industry,
many
organizations
have
started
to
introduce
AI
assist
their
employees.
The
purpose
this
study
is
explore
effects
employees’
perceived
usefulness
ease
use
on
customer
orientation,
further
analyze
mediating
role
attitudes
toward
moderating
a
proactive
personality.
A
questionnaire
was
administered
employees
Liaoning
Province,
China,
hypothesis
testing
conducted
using
SPSS
24.0
AMOS
22.0.
It
found
that
significantly
positively
influenced
usage
orientation.
mediated
between
usefulness/perceived
Proactive
personality
moderated
attitudes.
This
not
only
theoretically
enriches
research
related
technology
acceptance
modeling,
but
practically
provides
suggestions
for
managers
manage
after
introduction
AI.
Behavioral Sciences,
Journal Year:
2024,
Volume and Issue:
14(10), P. 974 - 974
Published: Oct. 21, 2024
With
the
widespread
application
of
AI
technology,
skills
and
abilities
required
by
employees
in
their
work
are
undergoing
fundamental
changes,
redefining
roles
employees.
This
research
aims
to
explore
effect
job
skill
demands
under
embeddedness
on
well-being
organizations
performance.
Based
conservation
resources
theory,
this
randomly
selected
479
from
8
companies
China
using
a
time-lag
method
as
samples,
conducted
statistical
analysis
with
ordinary
least
squares
(OLS).
found
that,
will
both
increase
employees'
competency
needs,
promoting
performance
decrease
embeddedness,
inhibiting
Meanwhile,
technological
anxiety
moderated
impact
embeddedness.
