30 Years of contribution and future directions in tourism, hospitality, and events research: A Quo Vadis perspective from the Journal of Hospitality and Tourism Management

Journal of Hospitality and Tourism Management, Journal Year: 2025, Volume and Issue: 62, P. 258 - 265

Published: Feb. 12, 2025

Language: Английский

---

Can service robots recover themselves? The effect of service recovery agents and robot service failure types on customer response

International Journal of Hospitality Management, Journal Year: 2024, Volume and Issue: 124, P. 103951 - 103951

Published: Oct. 17, 2024

Language: Английский

---

Closing the Gap: Advancing service management in the hospitality and tourism industry amidst the AI revolution

Journal of Hospitality and Tourism Management, Journal Year: 2025, Volume and Issue: 62, P. 237 - 245

Published: Feb. 4, 2025

Language: Английский

---

Embracing the New Era: Artificial Intelligence and Its Multifaceted Impact on the Hospitality Industry

Journal of Open Innovation Technology Market and Complexity, Journal Year: 2024, Volume and Issue: unknown, P. 100390 - 100390

Published: Oct. 1, 2024

Language: Английский

---

Animating arousal and engagement: empirical insights into AI-enhanced robotic performances and consumer reactions

Journal of Hospitality and Tourism Technology, Journal Year: 2024, Volume and Issue: 15(5), P. 737 - 768

Published: Aug. 23, 2024

Purpose This study aims to apply the predictive processing theory examine influence of artificial intelligence (AI)-driven robotic performers on audience emotions and audience’s resulting electronic word-of-mouth (eWOM) behaviors during tourism service encounters. Design/methodology/approach Using a quantitative research methodology, survey responses from 339 regular customers performing arts in destinations were analyzed. The respondents recruited through Prolific, professional data collection platform. SPSS 23.0 was used for preliminary analysis, which model achieve aim proposed. SmartPLS 3 partial least squares structural equation modeling test model. Findings Interactive novel performances significantly encouraged consumers share their experiences online, thereby enhancing eWOM. However, melodic resonance had no significant impact eWOM intentions. consumers’ emotional fully mediated relationship novelty interactivity intentions but did not mediate musical elements Originality/value enriches understanding how AI-driven engagement sharing behaviors. It extends application domain consumer behavior, offering valuable insights technological innovation.

Language: Английский

---

Social avoidance needs boost AI's nonsocial attribute valuation in secret consumption

Technology in Society, Journal Year: 2025, Volume and Issue: unknown, P. 102817 - 102817

Published: Jan. 1, 2025

Language: Английский

---

Friends or foes? Understanding the effects of service robots on consumers’ patronage intentions in ethnic restaurants

Journal of Hospitality and Tourism Management, Journal Year: 2025, Volume and Issue: 62, P. 246 - 257

Published: Feb. 10, 2025

Language: Английский

---

I am the “owner” of the hotel: The impact of human-robot interactivity on guests' pro-environmental behavior in hotels

Journal of Hospitality and Tourism Management, Journal Year: 2025, Volume and Issue: 62, P. 284 - 293

Published: Feb. 15, 2025

Language: Английский

---

Gendered robots and persuasion: The interplay of the robot's gender, the consumer's gender, and their power on menu recommendations

Journal of Hospitality and Tourism Management, Journal Year: 2025, Volume and Issue: 62, P. 294 - 303

Published: Feb. 18, 2025

Language: Английский

---

Explore the anthropomorphism of service bots in tourism: A MASEM analysis based on stereotype content model

Current Issues in Tourism, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 21

Published: April 8, 2025

Language: Английский

---