DEVELOPMENT OF DIGITAL SALES CHANNELS OF BANKING PRODUCTS AND SERVICES DOI Creative Commons
Dmytro Mangushev,

Volodymyr Shvets,

Yevheniia Artomenko

et al.

Social Economics, Journal Year: 2024, Volume and Issue: 67, P. 112 - 123

Published: June 30, 2024

The article examines the main stages of development digital channels for sale banking products and services. In particular, such as traditional banking, channels, multi-channel service dominance sales are highlighted. At stage predominant channel services physical bank branches. second stage, banks begin to master electronic their share in increases. third actively apply build a balanced model alternative along with Internet mobile is becoming widespread. fourth prevail over ones, only complex sold Neobanks characterized business at channels. trend neobanks expand into new markets, SME lending investment services, well partnerships financial institutions. Alternative approaches structuring considered. characteristics summarized. It found that should continue improve value proposition by focusing on developing online experience, rather than just looking phasing it out favor banking. One most common trends extraordinary functionality application. Mobile not be an additional application minimum functions complement Rather, full-fledged access all products.

Language: Английский

Bankacılık 5.0 ve Türk Bankacılık Sektöründe Değişen Dinamikler DOI
Zeyno Konca

Uluslararası Ekonomi Siyaset İnsan ve Toplum Bilimleri Dergisi, Journal Year: 2025, Volume and Issue: 8(2), P. 142 - 159

Published: April 15, 2025

Bankacılık sektörü, dijitalleşmenin etkisiyle geleneksel finansal aracılık modelinden müşteri odaklı, teknoloji temelli bir yapıya dönüşüm sürecindedir. Dijitalleşmenin memnuniyetini ve operasyonel verimliliği artırma kapsayıcılığı genişletme gibi önemli avantajları bulunmaktadır. Diğer yandan dijitalleşme süreci, siber güvenlik tehditlerini artırarak bankaların veri gizliliği güvenliğine yönelik risklerini derinleştirmektedir. Ayrıca, artan dijital hizmet çeşitliliği rekabet ortamı, sadakatinin korunmasını zorlaştırarak bankaları sürekli yenilik yapmaya kişiselleştirilmiş deneyimler sunmaya zorlamaktadır. 5.0, yalnızca Endüstri 5.0’ın bileşeni değil, aynı zamanda bankacılığı daha çevik, entegre odaklı hale getiren özgün vizyondur. Bu yaklaşım, bankacılık süreçlerinin her aşamasında yöneticilere destek sunan, karmaşık uyarlanabilir sistemler yenilikçi bilim ilkelerine dayanan bütünleşik çözümler sunmaktadır. Gömülü bankacılık, kişiselleştirme insanlaştırma felsefi temeller üzerine inşa edilen insan-robot iş birliği ile desteklenmektedir. Dijital sürecinde, yapay zekâ çözümlerine dayalı bu paradigma, rutin görevleri dönüştürmekte süreçlerini yeniden şekillendirmektedir. Çalışmada literatüre yeni giren kavramsal olarak incelenmekte Türk sektörünün süreci tahlil edilmektedir. dönüşüme uyum sağlama noktasında farkındalıkları teknolojik yatırımları müşterilerin adaptasyonu açısından ivmelenme sürecin devamlılığı bankalarının avantajını koruyabilmesi için, yatırımlarını artırmaları, inovatif modellerini benimsemeleri dönüşümü stratejilerinin ayrılmaz parçası haline getirmeleri, tercih olmaktan çok, zorunluluk ön plana çıkmaktadır.

Citations

0

Strategi pemasaran dan penanganan pembiayaan BSI KUR bermasalah studi kasus di Bank BSI Cabang Yogyakarta Kusumanegara DOI Creative Commons
Nur Ellyanawati Esty Rahayu

Journal of Management and Digital Business, Journal Year: 2025, Volume and Issue: 5(1), P. 53 - 68

Published: Jan. 29, 2025

This research aims to explain the marketing strategy and handling of problematic BSI KUR at Bank Yogyakarta Kusumanegara Branch. The approach researchers use is descriptive-qualitative through primary secondary data sources. period from 2021-2023. sample Branch because it a branch in Region 07 that has best growth can overcome financing. Data collection methods include interviews with Manager Financing Supervisors direct observation several activities related study subject. uses Miles Huberman analysis method, which consists reduction, presentation, conclusion drawing, verification. results carried out by implementing 7P mix, includes Product, Price, Promotion, Place, People, Process, Physical Evidence. Meanwhile, financing ensuring process providing must be procedures, 6C analysis, Debtor maintenance personal approach, Assistance settlement

Language: Английский

Citations

0

Driving competence across sectors: high-involvement work practices and creative self-efficacy in public and private organizations DOI
Md Shamirul Islam, Muslim Amin, Osman M. Karatepe

et al.

International Journal of Quality and Service Sciences, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 6, 2025

Purpose Enhancing employee competence is essential for an organization’s success, but it can be challenging due to the varying work practices across different sectors. This study aims examine how high-involvement (HIWPs) and creative self-efficacy contribute development in public private banks. It provides insights into unique dynamics of each sector. Design/methodology/approach A total 373 bank professionals from Bangladesh were analyzed, comprising 156 individuals banks 217 The hypothesized relationships examined using structural equation modeling. Findings Information sharing a significant driver banks, while empowerment primary determinant within Creative mediates this relationship, enhancing influence HIWPs on development. Furthermore, sectoral variances indicate that employment contracts organizational contexts play crucial role shaping impact Practical implications Adapting sectors’ needs significantly enhance overall performance. By integrating recruitment processes promoting supportive environments, organizations further stimulate intrinsic motivation facilitate competencies. These offer practical guidance HRM applicable Originality/value research enhances existing literature by elucidating specific antecedents banking individual motivators human resource management strategies various contexts.

Language: Английский

Citations

0

Electronic Banking Ease of Use, Usefulness, Value, and Innovation Influencing Customer Satisfaction DOI Open Access
Jintanee Ru-Zhue, Neeranat Kaewprasert Rakangthong, Long Kim

et al.

International Journal of Asian Business and Information Management, Journal Year: 2025, Volume and Issue: 16(1), P. 1 - 18

Published: March 5, 2025

Ease of use and perceived usefulness have been underscored as predictors user behavior. Furthermore, technological innovation is seen a key to promoting service features that develop value for all users. However, past literature has not shown enough evidence outline how these factors influence satisfaction with electronic banking services. Thus, this research aims examine associations between usefulness, ease use, value, satisfaction; it uses the moderator. Some 650 pieces data, which were collected from bank users, analyzed using path analysis method. Results showed predicted users' value. Perceived also influenced satisfaction. Finally, moderated link Overall, developed service's leading improvement

Language: Английский

Citations

0

Self-service technology in airports: analyzing flow experience and user acceptance in Indonesia DOI Creative Commons
Juliater Simarmata, Muhammad Iqbal Firdaus, Reni Dian Octaviani

et al.

Cogent Business & Management, Journal Year: 2025, Volume and Issue: 12(1)

Published: April 16, 2025

Language: Английский

Citations

0

The mediating role of customer perceived ethicality in green banking’s impact on trust and loyalty DOI

Khushbu Gour,

Manoj K. Agarwal

International Journal of Ethics and Systems, Journal Year: 2025, Volume and Issue: unknown

Published: May 13, 2025

Purpose Drawing upon stakeholder and signaling theory, this paper aims to examine the mediating role of customer perceived ethicality in green banking’s impact on trust loyalty. Design/methodology/approach Using a quantitative research design, data were collected from 343 banking customers. The partial least square structural equation modeling was used test proposed model. Findings findings revealed that practices significantly enhance This positive relationship is mediated through ethicality. Practical implications Banking industry can gain build loyalty by emphasizing effectively managing offer valuable insights for managers policymakers seeking strengthen promote long-term Originality/value study novel as it demonstrates between practices, loyalty, which prior studies ignored.

Language: Английский

Citations

0

How country of origin, perceived quality, and trust influence intention to purchase sars covid medications DOI Creative Commons
Long Kim,

Pattarawadee Maijan,

Teerasak Jindabot

et al.

Social Sciences & Humanities Open, Journal Year: 2024, Volume and Issue: 10, P. 101116 - 101116

Published: Jan. 1, 2024

Language: Английский

Citations

3

Developing Customer Service Quality: Influences of Job Stress and Management Process Alignment in Banking Industry DOI Creative Commons
Long Kim,

Pattarawadee Maijan,

Sook Fern Yeo

et al.

Sustainable Futures, Journal Year: 2024, Volume and Issue: unknown, P. 100311 - 100311

Published: Sept. 1, 2024

Language: Английский

Citations

3

Key determinants of product value for business sustainability in glove industry: A moderating impact of technological competency DOI Creative Commons
Long Kim

Sustainable Futures, Journal Year: 2024, Volume and Issue: 8, P. 100263 - 100263

Published: Aug. 8, 2024

With the technological progress of market globalization and post COVID-19 pandemic, protective gloves made from latex have been required to significant upgrades by using antimicrobial technology coat glove layer so that it can effectively prevent users' hands getting infected cross-transmissions microorganisms viruses. As industry aims maintain its business sustainability, understanding perceived value merits closer attention because has direct associations with user trust, loyalty, retention allowing producers estimate produce sufficient supply responding current needs. This research investigate how product attributes (convenience risk) influence quality value. Furthermore, this also examines competency moderates an association between Researchers collected data 720 Thai users via survey questionnaires. a path analysis technique was used analyze data. Findings indicated convenience (β=0.32, p<0.001) risk (β=-0.51, p>0.001) significantly influenced quality. Next, (β=0.49, (β=0.74, p<0.001), except (β=-0.03, p>0.05), Meanwhile, mediated relationship Finally, moderated

Language: Английский

Citations

2

Influences of price fairness, convenience and risk on service value development influencing E-banking satisfaction: Technological competency as a moderator DOI Creative Commons
Somjai Nupueng, Long Kim,

Pattarawadee Maijan

et al.

Social Sciences & Humanities Open, Journal Year: 2024, Volume and Issue: 10, P. 101170 - 101170

Published: Jan. 1, 2024

Language: Английский

Citations

1