The impact of affective and cognitive app experiences on loyalty towards retailers DOI
Sebastián Molinillo, Antonio Navarro García, Rafael Anaya‐Sánchez

et al.

Journal of Retailing and Consumer Services, Journal Year: 2019, Volume and Issue: 54, P. 101948 - 101948

Published: Sept. 17, 2019

Language: Английский

Hey Alexa … examine the variables influencing the use of artificial intelligent in-home voice assistants DOI
Graeme McLean, Kofi Osei-Frimpong

Computers in Human Behavior, Journal Year: 2019, Volume and Issue: 99, P. 28 - 37

Published: May 3, 2019

Language: Английский

Citations

559

Shopping in the digital world: Examining customer engagement through augmented reality mobile applications DOI
Graeme McLean, Alan Wilson

Computers in Human Behavior, Journal Year: 2019, Volume and Issue: 101, P. 210 - 224

Published: July 24, 2019

Language: Английский

Citations

482

Customer experiences in the age of artificial intelligence DOI Open Access
Nisreen Ameen, Ali Tarhini,

Alexander Reppel

et al.

Computers in Human Behavior, Journal Year: 2020, Volume and Issue: 114, P. 106548 - 106548

Published: Sept. 2, 2020

Language: Английский

Citations

475

Defining the determinants of online impulse buying through a shopping process of integrating perceived risk, expectation-confirmation model, and flow theory issues DOI

Ing‐Long Wu,

Mai-Lun Chiu,

Kuei-Wan Chen

et al.

International Journal of Information Management, Journal Year: 2020, Volume and Issue: 52, P. 102099 - 102099

Published: Feb. 25, 2020

Language: Английский

Citations

299

Constituents and consequences of smart customer experience in retailing DOI
Sanjit Kumar Roy,

M.S. Balaji,

Saalem Sadeque

et al.

Technological Forecasting and Social Change, Journal Year: 2016, Volume and Issue: 124, P. 257 - 270

Published: Oct. 1, 2016

Language: Английский

Citations

291

Towards the identification of customer experience touch point elements DOI

Alisha Stein,

B. Ramaseshan

Journal of Retailing and Consumer Services, Journal Year: 2016, Volume and Issue: 30, P. 8 - 19

Published: Jan. 1, 2016

Language: Английский

Citations

263

Developing a Mobile Applications Customer Experience Model (MACE)- Implications for Retailers DOI
Graeme McLean, Khalid Al‐Nabhani, Alan Wilson

et al.

Journal of Business Research, Journal Year: 2018, Volume and Issue: 85, P. 325 - 336

Published: Feb. 3, 2018

Language: Английский

Citations

253

An empirical analysis of factors predicting the behavioral intention to adopt Internet shopping technology among non-shoppers in a developing country context: Does gender matter? DOI
Khaled M. S. Faqih

Journal of Retailing and Consumer Services, Journal Year: 2016, Volume and Issue: 30, P. 140 - 164

Published: Jan. 28, 2016

Language: Английский

Citations

221

What Predicts Patients’ Adoption Intention Toward mHealth Services in China: Empirical Study DOI Creative Commons
Zhaohua Deng, Ziying Hong, Cong Ren

et al.

JMIR mhealth and uhealth, Journal Year: 2018, Volume and Issue: 6(8), P. e172 - e172

Published: June 21, 2018

With the increasing concerns about health of individuals in China and development information technology, mHealth enables patients to access interact with doctors anytime anywhere. Examining patients' willingness use is considered critical because its success depends on adoption patients.The objective our study was explore determinants service among Chinese using an extended technology acceptance model (TAM) trust perceived risks.We conducted a questionnaire-based survey 3 large hospitals analyzed data structural equation modeling.The results corroborated that proposed fits well. Trust, usefulness, ease positively correlated adoption. Privacy performance risks negatively intention toward services. In addition, age chronic diseases can help predict their level mHealth, respectively.We concluded TAM generally works context adoption, although significance has declined. addition technical factors, are for explaining patients.

Language: Английский

Citations

201

Examining consumer attitudes towards retailers' m-commerce mobile applications – An initial adoption vs. continuous use perspective DOI
Graeme McLean, Kofi Osei-Frimpong, Khalid Al‐Nabhani

et al.

Journal of Business Research, Journal Year: 2019, Volume and Issue: 106, P. 139 - 157

Published: Oct. 16, 2019

Language: Английский

Citations

200