Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending DOI Creative Commons
Thabang Excellent Mofokeng

Heliyon, Journal Year: 2023, Volume and Issue: 9(5), P. e16182 - e16182

Published: May 1, 2023

This paper determines the antecedents of trust (i.e., perceived ease use [PEoU], privacy concerns [PC], security [PS], product variety [PV], and on-time delivery [OD]) customer loyalty (CL) in online retailing. A questionnaire was developed using scales validated prior e-commerce studies to measure these factors conceptual model. Data were collected an survey from a non-probability judgement sample shoppers between ages 18 65 years old, who provided informed consent for participation survey. analysed via structural equation modeling (SEM) on AMOS version 28. The ethical approval certificate issued by College Business Economics Research Ethics Committee (CBEREC). results indicate that (CT) shopping relies OD, PS, PV, PEoU, but not PC. CT, followed OD significantly impacts CL. show mediates relationship Online experience e-shopping spending moderate impact PV trust. CL is moderated experience. validates scientific approach coexisting effects key forces e-retailer practitioners can gain build this valuable knowledge absent literature, as measured disjointedly studies. study offers originality validating retailing South Africa.

Language: Английский

Consumer purchase intention toward POI-retailers in cross-border E-commerce: An integration of technology acceptance model and commitment-trust theory DOI Creative Commons
Ugné Wistedt

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 81, P. 104015 - 104015

Published: Aug. 2, 2024

Consumer purchase intention in cross-border e-commerce (CBEC) has received significant attention international marketing. However, little research investigated consumer toward smaller resource-constrained retailers who develop country-specific websites, also labeled as partial online internationalization (POI) CBEC. The Technology Acceptance Model (TAM) and the Commitment-Trust Theory (CTT) are most influential theories explaining intention, yet few studies have integrated them. Therefore, purpose of this study is to integrate TAM CTT shed light on POI-retailers Based 364 respondents visiting a real-life POI-retailer's website answering questionnaire, findings reveal that perceived usefulness, ease use, trust do not significantly impact intention. Instead, usefulness use need be mediated by both commitment, while needs commitment affect This suggests path differs from previous based CTT.

Language: Английский

Citations

10

Retail management policy through firefly algorithm under uncertainty using Dempster-Shafer theory for production firm DOI

Sahar Sohani,

Tuli Barman, Biswajit Sarkar

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 79, P. 103760 - 103760

Published: March 23, 2024

Language: Английский

Citations

9

The implementation of IFRS electronic financial reporting – XBRL and usefulness of financial information: evidence from Jordanian finance industry DOI
Esraa Esam Alharasis

International Journal of Law and Management, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 2, 2025

Purpose This study aims to compare the usefulness of financial information in Jordanian finance industry before and after applying eXtensible Business Reporting Language (XBRL) as a new regulatory requirement under International Financial Standards (IFRS). is measured using Nijmegen Centre for Economics (NiCE) disclosure index. index examines IFRS-defined “qualitative characteristics useful information”. These are relevance, faithful portrayal, understandability, comparison timeliness. Design/methodology/approach To evaluate formulated hypotheses, ordinary least squares regression analysis was used on dataset consisting 954 observations from industry, specifically banking, insurance real estate sectors, spanning period 2005 2022. The content method has been quantify extent each characteristic disclosure. Findings investigation validates that utilisation XBRL generally enhances terms its “relevance, representation, comparability, timeliness”, although no association found regarding duration understandability. ensure effective adoption Jordan, it essential provide suitable infrastructure suppliers offer training users. Practical implications research advances field may be valuable areas with minimal framework usage. can assist businesses understanding how affects quality age technological adoption. findings help regulators policymakers monitor enterprises’ propose IFRS-XBRL-compliant legislation. could improve measurement while protecting investors integrity. Thus, this shows potential enterprises must understand electronic report data. affect business policy, so executives, lawmakers stockholders should them. As technology advances, practitioners scholars recognise XBRL’s organisational values effects. apply Middle Eastern (ME) countries similar institutional, cultural accounting frameworks. Originality/value combines agency, signalling stakeholders’ theories, motivational theories adoption, institutional acceptance analyse information. best author’s knowledge, other scholarly examined country-level usefulness. illuminates benefits complements firm-level assessments. crucial ME Jordan’s economic growth. data existing first time XBRL.

Language: Английский

Citations

1

Understanding information disclosures and privacy sensitivity on short-form video platforms: An empirical investigation DOI
Jin Li, Yulan Zhang, Jian Mou

et al.

Journal of Retailing and Consumer Services, Journal Year: 2023, Volume and Issue: 72, P. 103292 - 103292

Published: Feb. 14, 2023

Language: Английский

Citations

22

Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending DOI Creative Commons
Thabang Excellent Mofokeng

Heliyon, Journal Year: 2023, Volume and Issue: 9(5), P. e16182 - e16182

Published: May 1, 2023

This paper determines the antecedents of trust (i.e., perceived ease use [PEoU], privacy concerns [PC], security [PS], product variety [PV], and on-time delivery [OD]) customer loyalty (CL) in online retailing. A questionnaire was developed using scales validated prior e-commerce studies to measure these factors conceptual model. Data were collected an survey from a non-probability judgement sample shoppers between ages 18 65 years old, who provided informed consent for participation survey. analysed via structural equation modeling (SEM) on AMOS version 28. The ethical approval certificate issued by College Business Economics Research Ethics Committee (CBEREC). results indicate that (CT) shopping relies OD, PS, PV, PEoU, but not PC. CT, followed OD significantly impacts CL. show mediates relationship Online experience e-shopping spending moderate impact PV trust. CL is moderated experience. validates scientific approach coexisting effects key forces e-retailer practitioners can gain build this valuable knowledge absent literature, as measured disjointedly studies. study offers originality validating retailing South Africa.

Language: Английский

Citations

22