From Clicks to Trust: Electronic Word of Mouth and Perceived Website Quality Versus E-Shopping Attitudes DOI Open Access
Muhammad Kamran, Zohaib Riaz Pitafi, Tahir Mumtaz Awan

et al.

International Journal of Contemporary Management, Journal Year: 2024, Volume and Issue: 60(1), P. 252 - 266

Published: March 1, 2024

Abstract Purpose This study explores the influence of electronic word mouth (eWOM) and perceived website quality on consumer attitudes toward online shopping, highlighting mediating role trust. The research assesses how these digital factors collectively shape behavior trust in global e-commerce platforms . Design/methodology/approach A quantitative approach is employed through a structured, self-administered survey targeting 308 shoppers from diverse international backgrounds. Structural Equation Modeling (SEM) used to test proposed model validate relationships between key variables Findings results reveal that both eWOM significantly affect shopping. serves as crucial mediator this relationship, with directly influencing trust, which turn shapes shopping Practical implications These findings highlight importance building strategies, particularly enhancing fostering positive improve engagement loyalty Social expands understanding affects societal for businesses consumers economy Originality/value provides comprehensive perspective interplay eWOM, quality, attitudes. It offers valuable insights retailers marketers seeking build experiences competitive marketplace

Language: Английский

The retail collaborative recommendations for personalized product recommendations DOI
Shu-Hsien Liao, Retno Widowati, S. Fiona Chan

et al.

International Journal of Retail & Distribution Management, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 16, 2025

Purpose The delivery service business model is the final link in logistics for both online-and-offline (O2O) businesses. O2O models combine e-commerce and physical commerce, using online marketing techniques to drive consumption channels. Regarding collaborative recommendation, a recommendation mechanism involves two or more parties, such as logistics, retail firms operators, working together obtain necessary consumer information knowledge, profiles preferences, basis personalized product recommendations. Thus, purchasing integration recommendations development are valuable research issues on distribution management. Design/methodology/approach This study implements two-stage data mining analytics clustering association rules analysis, investigate Taiwan consumers' ( n = 2,169) preferences service. process clarifies behaviours find knowledge profiles/patterns/rules Findings first found several our subjects. Discussion implications operators also presented. findings show that resource Originality/value originality value, seeks understand lives context. From perspective, can join discover platform through interactive purchasing. These then summarize make accurately, thus increasing

Language: Английский

Citations

0
Beyond human drivers: understanding female tourists’ acceptance of autonomous vehicles in tourism DOI
Xiaohong Wu,

Zhuojing Yang,

Rob Law

et al.

Journal of Travel & Tourism Marketing, Journal Year: 2025, Volume and Issue: 42(3), P. 307 - 320

Published: March 3, 2025

Language: Английский

Citations

0
A Literature Review on the Emerging Trends of AI Applications in E-Retailing: Insights from the Journal of Retailing and Consumer Services DOI
Özge HABİBOĞLU

Abant Sosyal Bilimler Dergisi, Journal Year: 2025, Volume and Issue: 25(1), P. 365 - 389

Published: March 24, 2025

The use of artificial intelligence (AI) in the retail sector is steadily increasing. This study aims to reveal usage AI retailing over years. For thisKoh purpose, 137 studies published Journal Retailing and Consumer Services were analyzed according SPAR-4-SLR protocol. reviewed across four domains: publication year, consumer approach, technology applied, theoretical framework. Findings indicate that most 2024, primarily focusing on purchasing behavior, extensive chatbots, frequent application Technology Acceptance Model (TAM) grounding. research distinguishes itself by examining retailer-consumer behavior relationship, mainly contributing current knowledge this area. Keywords: AI, ıntelligence, retailing, behaviour

Language: Английский

Citations

0
Adverse impacts of metaverse-induced cognitive biases on the immersive shopping experience: A conceptual model developed from a qualitative approach DOI

S. Ghosh,

Rajat Kumar Behera, Pradip Kumar Bala

et al.

Technology in Society, Journal Year: 2025, Volume and Issue: unknown, P. 102916 - 102916

Published: April 1, 2025

Language: Английский

Citations

0
What drives online impulse buying among Zoomers on TikTok in an emerging market? A new model based on flow theory DOI Creative Commons
Daniel-Rareș Obadă,

Oana Țugulea

Frontiers in Communication, Journal Year: 2024, Volume and Issue: 9

Published: Sept. 11, 2024

Our article aims to investigate the factors, precisely motives for TikTok use, perceived ad intrusiveness, attitude toward advertising, credibility, value, and online flow experience, driving buying impulsiveness among Generation Z users on TikTok. We developed analyzed a theoretical model using SmartPLS. used quantitative-based approach collect data by surveying convenience sample of 2406 questionnaires. The results indicate that use negatively affect intrusiveness while positively affecting experience credibility. Attitude towards advertising impacts influences credibility value. Furthermore, has positive impact which, in turn, impulse buying. As such, adapted content leads creating an optimal platform perception ads regarding

Language: Английский

Citations

0
Reputation vs. price: Sequential recommendations based on cue diagnosticity theory DOI
W. Guo,

Jin Tian,

Minqiang Li

et al.

Journal of Retailing and Consumer Services, Journal Year: 2024, Volume and Issue: 83, P. 104157 - 104157

Published: Nov. 24, 2024

Language: Английский

Citations

0
From Clicks to Trust: Electronic Word of Mouth and Perceived Website Quality Versus E-Shopping Attitudes DOI Open Access
Muhammad Kamran, Zohaib Riaz Pitafi, Tahir Mumtaz Awan

et al.

International Journal of Contemporary Management, Journal Year: 2024, Volume and Issue: 60(1), P. 252 - 266

Published: March 1, 2024

Abstract Purpose This study explores the influence of electronic word mouth (eWOM) and perceived website quality on consumer attitudes toward online shopping, highlighting mediating role trust. The research assesses how these digital factors collectively shape behavior trust in global e-commerce platforms . Design/methodology/approach A quantitative approach is employed through a structured, self-administered survey targeting 308 shoppers from diverse international backgrounds. Structural Equation Modeling (SEM) used to test proposed model validate relationships between key variables Findings results reveal that both eWOM significantly affect shopping. serves as crucial mediator this relationship, with directly influencing trust, which turn shapes shopping Practical implications These findings highlight importance building strategies, particularly enhancing fostering positive improve engagement loyalty Social expands understanding affects societal for businesses consumers economy Originality/value provides comprehensive perspective interplay eWOM, quality, attitudes. It offers valuable insights retailers marketers seeking build experiences competitive marketplace

Language: Английский

Citations

0