
Journal of Medical Internet Research, Journal Year: 2025, Volume and Issue: 27, P. e64028 - e64028
Published: April 2, 2025
Symptom checker apps (SCAs) are layperson-facing tools that advise on whether and where to seek care, or possible diagnoses. Previous research has primarily focused evaluating the accuracy, safety, usability of their recommendations. However, studies examining SCAs' impact clinical including patient-physician interaction satisfaction with remain scarce. This study aims evaluate effects an SCA in acute care settings. Additionally, we examined its influence patients' anxiety trust treating physician. parallel-group, randomized controlled trial was conducted at 2 emergency departments academic medical center practice Berlin, Germany. Low-acuity patients seeking these sites were randomly assigned either self-assess health complaints using a widely available commercial (Ada Health) before first encounter physician receive usual care. The primary endpoint interaction, measured by Patient Satisfaction Questionnaire (PSQ). secondary outcomes levels, physicians' interaction. We used linear mixed models assess statistical significance outcomes. Exploratory descriptive analyses perceptions SCA's utility frequency questioning physician's authority. Between April 11, 2022, January 25, 2023, approached 665 patients. A total 363 included intention-to-treat analysis outcome (intervention: n=173, control: n=190). PSQ scores intervention group similar those control (mean 78.5, SD 20.0 vs mean 80.8, 19.6; estimated difference -2.4, 95% CI -6.3 1.1, P=.24). Secondary outcomes, patient anxiety, showed no significant differences (all P>.05). Patients more likely report had beneficial (66/164, 40.2%) rather than detrimental (3/164, 1.8%) most reporting effect (95/164, 57.9%). Similar patterns observed regarding perceived In both groups, physicians rarely reported authority been questioned 2/188, 1.1%; 4/184, 2.2%). While often found helpful unhelpful, majority indicated it neither nor unhelpful for encounter. evidence improved setting. By contrast, predominantly described as beneficial. Our did not identify negative use commonly literature, such increased diminished professionals. German Clinical Trial Register DRKS00028598; https://drks.de/search/en/trial/DRKS00028598/entails. RR2-10.1186/s13063-022-06688-w.
Language: Английский