Journal of Enterprise Information Management,
Journal Year:
2025,
Volume and Issue:
unknown
Published: April 17, 2025
Purpose
Digital
Service
Innovation
(DSI)
plays
an
increasingly
important
role
for
manufacturing
companies.
This
paper
aims
to
shed
light
on
the
particularities
of
SMEs
when
addressing
DSI,
proposing
a
model
guide
its
implementation.
Design/methodology/approach
study
employs
exploratory
qualitative
approach,
using
multiple
case
studies
analyse
integration
DSI
into
business
models
and
larger
firms.
Data
were
collected
through
combination
secondary
sources
semi-structured
interviews
analysed
thematically
Gioia
methodology
identify
key
dimensions
themes
related
Findings
The
results
reveal
that
enhances
SMEs’
value
propositions
by
improving
their
service
offerings
operational
efficiency.
However,
challenges
remain
in
areas
such
as
monetisation,
organisational
alignment
navigating
market
dynamics
which
include
issues
brand
control
customer
data
management.
Originality/value
research
offers
novel
framework
integrating
models,
providing
comprehensive
yet
straightforward
along
with
valuable
empirical
insights
tailored
specifically
SMEs.
aids
understanding
unique
faced
implementing
effectively.
Technological Forecasting and Social Change,
Journal Year:
2023,
Volume and Issue:
197, P. 122903 - 122903
Published: Oct. 13, 2023
This
study
explores
the
potential
of
AI
to
enable
circular
business
model
innovation
(CBMI)
for
industrial
manufacturers
and
corresponding
capacities
dynamic
capabilities
required
their
commercialization.
Employing
an
analysis
six
leading
B2B
firms
engaged
in
digital
servitization,
we
conceptualize
perceptive,
predictive,
prescriptive
AI,
which
enhance
resource
efficiency
by
automating
augmenting
data-driven
decision
making.
We
further
identify
two
innovative
classes
AI-enabled
CBMs
–
augmentation
(e.g.,
optimization
solutions)
automation
autonomous
models
main
value
drivers.
Finally,
our
research
reveals
novel
underpinning
discovery,
realization,
make
economic
sustainable
values
come
life
collaborating
with
customers
ecosystem
partners.
represents
important
step
understanding
how
can
drive
circularity
servitization.
Overall,
contributes
practice
academic
literature
on
models,
servitization
highlighting
empower
underlying
processes
this
transformation.
Technological Forecasting and Social Change,
Journal Year:
2023,
Volume and Issue:
194, P. 122606 - 122606
Published: July 27, 2023
Rapid
digitalization
of
industries
has
led
to
the
proliferation
complex
industrial
digital
platforms;
however,
few
platform
leaders
have
successfully
established
sustainable
business
models
around
their
offerings.
The
need
for
a
concrete
definition
platforms
and
further
complicates
our
understanding
issue.
In
this
prospecting
review,
we
critically
analyze
existing
literature
on
identify
key
research
themes
gaps
propose
future
agenda
from
model
perspective.
Drawing
insights
platforms,
digitalization,
servitization,
business-to-business
(B2B)
relationships,
analysis
focuses
three
in
defining
boundaries
crucial
aspects
value
creation,
delivery,
capture
such
platforms:
(a)
co-creative
(b)
digitally
integrated
(c)
mutual
capture.
findings
study
framework
provide
roadmap
advancing
platforms.
This
aims
contribute
emerging
field
guide
endeavors
domain,
unlocking
full
potential
these
businesses
industries.
International Journal of Production Economics,
Journal Year:
2024,
Volume and Issue:
271, P. 109228 - 109228
Published: March 20, 2024
This
article
draws
on
existing
debates
standardization
versus
adaptation
to
propose
two
possible
pathways
for
digital
servitization.
On
the
one
hand,
pathway
posits
that
transformation
enables
servitized
firms
make
their
service-based
business
model
more
standardized,
and
as
a
result,
scalable.
other
advocates
servitization
highly
digitalized
offerings
adaptable
heterogeneous
customer
needs,
customizable.
We
investigate
which
of
these
paths
integrates
effectively,
is
thus
likely
prevail
in
long
run.
use
purpose-built
survey
127
Spanish
product
test
relationships
using
partial
least
squares
structural
equation
modelling
(PLS-SEM),
single-
multi-mediation
models.
The
results
corroborate
existence
both
pathways,
but
also
suggest
contributes
performance
than
pathway.
consistent
with
historical
transitions
adoption
(services
existed
before
transformation)
services
being
dependent
technologies
delivered
remotely.
These
findings
benefits
customization
are
lower
previous
studies
seem
imply,
provide
important
managerial
implications.
European Research on Management and Business Economics,
Journal Year:
2023,
Volume and Issue:
29(3), P. 100230 - 100230
Published: Sept. 1, 2023
Major
trends
in
the
automotive
industry
are
reconfiguring
digital
mobility
business
models.
From
a
comprehensive,
combined
Dynamic
Capabilities
and
Ecosystems
approach,
this
study
characterizes
models
linked
to
sustainability,
connectivity,
Autonomous
Vehicles
(AVs)
adopted
by
four
carmakers
(Volkswagen,
Stellantis,
Toyota,
Honda).
Results
show
that
differ
their
focal
value
propositions,
based
mainly
on
carmakers'
own
strategies.
Volkswagen
exhibits
an
integral
proposition
with
personalized
services,
while
Stellantis
is
focusing
electric
its
solutions,
Toyota
autonomous
connectivity
Honda
user-centric
perspective
via
connected
shared
mobility.
The
main
sources
of
income
multiple
services
specifically
provide
driver
assistance,
along
remote
platform
services.
Those
pursuing
sustainable,
autonomous,
or
strategies
find
primary
like
driving,
door-to-door
deliveries,
car-sharing.
Such
deployed
not
only
due
technical
resources,
such
as
skills
data
exchange
systems,
but
primarily
through
organizational
capabilities
"team-player
mentality"
customer-focused
vision.
Finally,
differences
sustainability
have
been
highlighted,
general
terms,
all
manufacturers
striving
address
battery
charging-point
issue
various
promote
Carmakers
governing
ecosystem
configured
service
technology
providers
developing
transportation
solutions.
Journal of service management,
Journal Year:
2024,
Volume and Issue:
35(2), P. 141 - 175
Published: Feb. 17, 2024
Purpose
The
purpose
of
this
study
is
to
disclose
ontology
DSI
as
a
novel
concept
in
servitization
community,
explore
the
research
context
and
themes
(i.e.
technological
industrial
sectors)
where
emerges,
unveil
methodological
complexities
on
digital
provide
guidelines
for
future
avenues
regarding
DSI.
Design/methodology/approach
Bearing
mind
relative
novelty
literature,
authors
adopted
systematic
literature
review
approach
identify
111
peer-reviewed
articles
published
English
language
available
business
management
disciplines
via
scholar
databases
(Scopus).
analysis
discloses
descriptive
thematic
insights
Findings
provides
valuable
from
analyses
classification
per
publication
year,
citations,
methodology/type
paper,
geographical
location
data
collection,
well
sector
contexts
are
discussed.
Moreover,
unique
value
observed
through
its
specific
focus
characteristics
DSI-related
literature.
Originality/value
among
first
kind
extensive
dealing
with
DSI,
mapping
out
prior
across
wide
spectrum
outlets
illustrating
chronological
evolution
