Digital service innovation in SMEs: identifying the barriers for business model evolution DOI
Alberto de la Calle, Inmaculada Freije, Miguel Ángel Larrinaga

et al.

Journal of Enterprise Information Management, Journal Year: 2025, Volume and Issue: unknown

Published: April 17, 2025

Purpose Digital Service Innovation (DSI) plays an increasingly important role for manufacturing companies. This paper aims to shed light on the particularities of SMEs when addressing DSI, proposing a model guide its implementation. Design/methodology/approach study employs exploratory qualitative approach, using multiple case studies analyse integration DSI into business models and larger firms. Data were collected through combination secondary sources semi-structured interviews analysed thematically Gioia methodology identify key dimensions themes related Findings The results reveal that enhances SMEs’ value propositions by improving their service offerings operational efficiency. However, challenges remain in areas such as monetisation, organisational alignment navigating market dynamics which include issues brand control customer data management. Originality/value research offers novel framework integrating models, providing comprehensive yet straightforward along with valuable empirical insights tailored specifically SMEs. aids understanding unique faced implementing effectively.

Language: Английский

Artificial intelligence enabling circular business model innovation in digital servitization: Conceptualizing dynamic capabilities, AI capacities, business models and effects DOI Creative Commons
David Sjödin, Vinit Parida, Marko Kohtamäki

et al.

Technological Forecasting and Social Change, Journal Year: 2023, Volume and Issue: 197, P. 122903 - 122903

Published: Oct. 13, 2023

This study explores the potential of AI to enable circular business model innovation (CBMI) for industrial manufacturers and corresponding capacities dynamic capabilities required their commercialization. Employing an analysis six leading B2B firms engaged in digital servitization, we conceptualize perceptive, predictive, prescriptive AI, which enhance resource efficiency by automating augmenting data-driven decision making. We further identify two innovative classes AI-enabled CBMs – augmentation (e.g., optimization solutions) automation autonomous models main value drivers. Finally, our research reveals novel underpinning discovery, realization, make economic sustainable values come life collaborating with customers ecosystem partners. represents important step understanding how can drive circularity servitization. Overall, contributes practice academic literature on models, servitization highlighting empower underlying processes this transformation.

Language: Английский

Citations

109

The role of transformational leadership in navigating digital servitization DOI Creative Commons
Florian Tagscherer, Claus‐Christian Carbon

Sustainable Technology and Entrepreneurship, Journal Year: 2025, Volume and Issue: unknown, P. 100098 - 100098

Published: Jan. 1, 2025

Language: Английский

Citations

2

Literature review on industrial digital platforms: A business model perspective and suggestions for future research DOI Creative Commons
Arun Madanaguli, Vinit Parida, David Sjödin

et al.

Technological Forecasting and Social Change, Journal Year: 2023, Volume and Issue: 194, P. 122606 - 122606

Published: July 27, 2023

Rapid digitalization of industries has led to the proliferation complex industrial digital platforms; however, few platform leaders have successfully established sustainable business models around their offerings. The need for a concrete definition platforms and further complicates our understanding issue. In this prospecting review, we critically analyze existing literature on identify key research themes gaps propose future agenda from model perspective. Drawing insights platforms, digitalization, servitization, business-to-business (B2B) relationships, analysis focuses three in defining boundaries crucial aspects value creation, delivery, capture such platforms: (a) co-creative (b) digitally integrated (c) mutual capture. findings study framework provide roadmap advancing platforms. This aims contribute emerging field guide endeavors domain, unlocking full potential these businesses industries.

Language: Английский

Citations

43

The order of the factors matters: How digital transformation and servitization integrate more efficiently DOI Creative Commons
Ferrán Vendrell-Herrero, Lorena Para‐González, Carlos Mascaraque‐Ramírez

et al.

International Journal of Production Economics, Journal Year: 2024, Volume and Issue: 271, P. 109228 - 109228

Published: March 20, 2024

This article draws on existing debates standardization versus adaptation to propose two possible pathways for digital servitization. On the one hand, pathway posits that transformation enables servitized firms make their service-based business model more standardized, and as a result, scalable. other advocates servitization highly digitalized offerings adaptable heterogeneous customer needs, customizable. We investigate which of these paths integrates effectively, is thus likely prevail in long run. use purpose-built survey 127 Spanish product test relationships using partial least squares structural equation modelling (PLS-SEM), single- multi-mediation models. The results corroborate existence both pathways, but also suggest contributes performance than pathway. consistent with historical transitions adoption (services existed before transformation) services being dependent technologies delivered remotely. These findings benefits customization are lower previous studies seem imply, provide important managerial implications.

Language: Английский

Citations

13

UNISON framework of data-driven tripartite evolutionary game-based knowledge sharing decision for digital servitization DOI
Kuo‐Yi Lin, Li Hu, Ke Zhang

et al.

Computers & Industrial Engineering, Journal Year: 2024, Volume and Issue: 189, P. 109935 - 109935

Published: Feb. 2, 2024

Language: Английский

Citations

9

An exploration of digital servitization business models in manufacturing SMEs DOI
Antonios Karatzas,

Dimitrios Dousios,

Jawwad Z. Raja

et al.

Journal of Small Business Management, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 44

Published: Jan. 27, 2025

Language: Английский

Citations

1

Can gamification help green supply chain management firms achieve sustainable results in servitized ecosystem? An empirical investigation DOI
Abhishek Behl, Brinda Sampat, Jighyasu Gaur

et al.

Technovation, Journal Year: 2023, Volume and Issue: 129, P. 102915 - 102915

Published: Nov. 15, 2023

Language: Английский

Citations

23

Revolutionizing the road: How sustainable, autonomous, and connected vehicles are changing digital mobility business models DOI Creative Commons

Hugo Pérez-Moure,

Jesús F. Lampón,

Maria-Elena Velando-Rodriguez

et al.

European Research on Management and Business Economics, Journal Year: 2023, Volume and Issue: 29(3), P. 100230 - 100230

Published: Sept. 1, 2023

Major trends in the automotive industry are reconfiguring digital mobility business models. From a comprehensive, combined Dynamic Capabilities and Ecosystems approach, this study characterizes models linked to sustainability, connectivity, Autonomous Vehicles (AVs) adopted by four carmakers (Volkswagen, Stellantis, Toyota, Honda). Results show that differ their focal value propositions, based mainly on carmakers' own strategies. Volkswagen exhibits an integral proposition with personalized services, while Stellantis is focusing electric its solutions, Toyota autonomous connectivity Honda user-centric perspective via connected shared mobility. The main sources of income multiple services specifically provide driver assistance, along remote platform services. Those pursuing sustainable, autonomous, or strategies find primary like driving, door-to-door deliveries, car-sharing. Such deployed not only due technical resources, such as skills data exchange systems, but primarily through organizational capabilities "team-player mentality" customer-focused vision. Finally, differences sustainability have been highlighted, general terms, all manufacturers striving address battery charging-point issue various promote Carmakers governing ecosystem configured service technology providers developing transportation solutions.

Language: Английский

Citations

19

The origins of digital service innovation (DSI): systematic review of ontology and future research agenda DOI
Josip Marić, Mirjana Pejić Bach, Shivam Gupta

et al.

Journal of service management, Journal Year: 2024, Volume and Issue: 35(2), P. 141 - 175

Published: Feb. 17, 2024

Purpose The purpose of this study is to disclose ontology DSI as a novel concept in servitization community, explore the research context and themes (i.e. technological industrial sectors) where emerges, unveil methodological complexities on digital provide guidelines for future avenues regarding DSI. Design/methodology/approach Bearing mind relative novelty literature, authors adopted systematic literature review approach identify 111 peer-reviewed articles published English language available business management disciplines via scholar databases (Scopus). analysis discloses descriptive thematic insights Findings provides valuable from analyses classification per publication year, citations, methodology/type paper, geographical location data collection, well sector contexts are discussed. Moreover, unique value observed through its specific focus characteristics DSI-related literature. Originality/value among first kind extensive dealing with DSI, mapping out prior across wide spectrum outlets illustrating chronological evolution

Language: Английский

Citations

7

The impacts and outcomes of sustainable servitisation: A systematic literature review DOI
Qijun Zhou, Honglan Yu, Kweku Adams

et al.

Journal of Cleaner Production, Journal Year: 2024, Volume and Issue: 447, P. 141334 - 141334

Published: Feb. 27, 2024

Language: Английский

Citations

7