Analysis of Parcel Delivery Issues at ‘State Parcel Company’: An Examination of Customer Complaints and Interrelationships

Logistics, Journal Year: 2025, Volume and Issue: 9(1), P. 16 - 16

Published: Jan. 20, 2025

Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These greatly affect customer satisfaction, so it is important to understand how they are connected. Methods: Three hundred seventy-five complaints made between 2021 2023 were analyzed. Paniotto’s method was used ensure that study data accurately represented situation. Pearson’s correlation coefficients helped find statistical links different problems. Results: analysis revealed significant linkages among core issues. A strong positive found damaged shipments misdelivered (r = 0.93835) prolonged delays lost goods 0.9188). findings suggest addressing one issue may reduce prevalence others, given their tendency coexist. Conclusions: emphasizes necessity for firm execute comprehensive strategy improve overall quality services. Addressing concerns such as poor critical since closely related damage loss, which affects satisfaction.

Language: Английский

Re-planning e-Commerce Logistics Considering the Synergies Between Last-Mile Delivery Technologies

Springer proceedings in business and economics, Journal Year: 2025, Volume and Issue: unknown, P. 333 - 341

Published: Jan. 1, 2025

Language: Английский