The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior DOI
Taeshik Gong

Service Industries Journal, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 29

Published: May 7, 2025

Language: Английский

Similarity-attraction theory perspective on service employees and service robots’ interactions DOI
Huijun Yang, Hanqun Song, Yao‐Chin Wang

et al.

Service Industries Journal, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 24

Published: April 3, 2025

Language: Английский

Citations

0
Exploring customers' reuse intention to robots under different service failures: A mind perception perspective DOI
Dewen Liu,

Jieqiong Zhang,

Jiaguo Qi

et al.

Acta Psychologica, Journal Year: 2025, Volume and Issue: 256, P. 105030 - 105030

Published: April 25, 2025

Language: Английский

Citations

0
The dark side of robot anthropomorphism: cognitive load, stress, and dysfunctional customer behavior DOI
Taeshik Gong

Service Industries Journal, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 29

Published: May 7, 2025

Language: Английский

Citations

0