
Journal of Macromarketing, Journal Year: 2025, Volume and Issue: unknown
Published: March 17, 2025
This study investigates the factors influencing older consumers’ word of mouth and intention to use meal planner applications, given that 57% Malaysians aged 60 above are active Internet users. The current utilized an extended technology acceptance model stimulus organism response framework examine cognitive-affective dichotomy usage influence. respondents were initially selected through purposive sampling further screened using filter questions ensure alignment with objectives, resulting in data collected from 392 elderly individuals across various demographic regions Malaysia. analysis was conducted Statistical Package for Social Sciences (SPSS) SmartPLS. results indicated cognitive (subjective norm, facilitating conditions, app characteristics) positively impacted affective components (perceived usefulness perceived ease use), which, turn, enhanced attitudes toward these applications. Furthermore, openness change gender observed moderate relationship between conative responses (word behavioral intention). provides new insights into aging population on food-related mobile applications governments, food service-based organizations, restaurants, designers. Thus, focus can be improving characteristics conditions enhance while also considering how may influence behaviors.
Language: Английский