Journal of excellence in management sciences.,
Journal Year:
2024,
Volume and Issue:
3(4), P. 1 - 19
Published: Aug. 28, 2024
In
the
recent
era,
country
of
origin
effect
is
crucial
to
measuring
consumer
behavior
in
tourism
industry.
The
present
study
delves
into
how
customer
incivility
affects
employees'
emotional
exhaustion
and
job
satisfaction
levels.
It
also
investigates
these
elements
influence
sector
desire
go
beyond
their
responsibilities
as
part
organizational
citizenship
behavior.
Analyzing
data
from
hotel
industry
reveals
that
significantly
contributes
exhaustion,
thereby
negatively
affecting
inclination
be
involved
Emotional
reduces
current
confined
Pakistani
employees
(n
=287),
supporting
most
proposed
linkages.
narrated
research
consequences
examine
incivility,
satisfaction,
are
all
related.
