Knowledge-Based Systems, Journal Year: 2025, Volume and Issue: unknown, P. 113072 - 113072
Published: Jan. 1, 2025
Language: Английский
Frontiers in Psychology, Journal Year: 2022, Volume and Issue: 13
Published: Aug. 4, 2022
Trust is an essential factor in online and offline transactions. However, the role of customer trust has received limited attention home-sharing economy. Drawing on revised stimulus organism response model transfer theory, this paper examines how hosts platforms affects relationships, manifested engagement loyalty. As artificial intelligence (AI) extensively utilized within to facilitate business operations enhance experience, study also influence AI other related outcomes. The research was undertaken China, with respondents who had used platforms. Results from structural equation modeling show that a significant positive relationship Customer mediates between loyalty, while may have negative moderating effect host contributes marketing, sharing economy research. work implications for practitioners offering suggestions develop marketing strategies growth sustainability.
Language: Английский
Citations
38
International Journal of Contemporary Hospitality Management, Journal Year: 2022, Volume and Issue: 34(5), P. 2026 - 2047
Published: March 16, 2022
Purpose The study aims to investigate how hotel booking attributes (i.e. perceived privacy, certification and assurance) engender consumers’ untrust consequent behavioral intentions altruistic behavior trusting intentions). It also unveils the role of performance as a moderator between untrust. Design/methodology/approach Data were collected through an online platform by engaging 454 Chinese respondents. SPSS 25.0 AMOS 24.0 (structural equation modeling) used for data analysis interpretation. Findings Results demonstrate that positively substantiate which, in turn, develops negative intentions. Moreover, attribute experience significantly moderates relationships Notably, insignificantly influences association assurance Research limitations/implications This context examined domestic travelers nonbranded industry. Notwithstanding its limitations, findings help hospitality tourism firms, en bloc, manage their review websites explicitly disclosing policies regarding customers’ privacy assurance, winning trust third-party employing scientists develop algorithms sieve fake information proactively. Originality/value original conceptual framework using model this research. Our add research on consumer behavior, processing, service management suggest practical implications firms.
Language: Английский
Citations
33
International Journal of Consumer Studies, Journal Year: 2023, Volume and Issue: 47(5), P. 1714 - 1732
Published: April 12, 2023
Abstract This study investigated the relationships between complaint handling, customer experience, and engagement, as well moderating effect of trust prior to a service failure. The results were obtained from 320 Indonesian consumers courier, express, parcel services. Favourable employee behaviour was found be most effective handling effort that influenced followed by organizational procedures then compensation, indicating positive experience led engagement. Additionally, this revealed higher levels failure reduced effects efforts on experience. finding suggests customers with in firm are less sensitive firm's recovery efforts. article contributes literature engagement contexts, especially developing countries. It examines influential dimensions for predicting following failures. Furthermore, is one first explore role literature.
Language: Английский
Citations
22
Journal of Hospitality Marketing & Management, Journal Year: 2023, Volume and Issue: 32(2), P. 242 - 263
Published: Jan. 6, 2023
Value co-creation (VCC) appears as one of the key trends in marketing and management to reactivate connection with customers. The main objective this study is analyze chain direct effects: VCC -> Brand Equity (BE) Customer Satisfaction (SAT). Furthermore, research attempts assess whether, effects, there may be an interaction between both antecedent variables (VCC BE) that enhances understanding satisfaction, contrast overall model for two segments: customers who booked hotel through a traditional offline travel agency versus online. tested using PLS technique. Data was collected from 575 four-star hotels Majorca (Spain). Results reinforce importance branding strategies while showing channel distribution partially moderates relationships. Theoretical contribution managerial implications are discussed.
Language: Английский
Citations
20
Journal of Environmental Management, Journal Year: 2023, Volume and Issue: 334, P. 117480 - 117480
Published: Feb. 10, 2023
Language: Английский
Citations
19
Journal of Travel & Tourism Marketing, Journal Year: 2023, Volume and Issue: 40(5), P. 434 - 451
Published: June 13, 2023
ABSTRACTUsing partial least squares-structural equation modeling and Hayes PROCESS Macros, this study posits that product design triggers loyalty museum visit intention. The findings suggest (1) Aesthetics positively affect enjoyment in product-human interaction satisfaction; (2) Symbolism affects satisfaction brand love; (3) Enjoyment mediates the effect of aesthetics on repurchase intention eWOM; (4) Satisfaction path from to intention; (5) Brand love links among symbolism, loyalty, intention.KEYWORDS: Museum productproduct designaestheticssymbolismenjoymentsatisfactionbrand loveproduct loyaltyvisit intentiontourism marketing Disclosure statementNo potential conflict interest was reported by author(s).
Language: Английский
Citations
17
Current Issues in Tourism, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 17
Published: Sept. 13, 2024
Language: Английский
Citations
5
Sustainability, Journal Year: 2022, Volume and Issue: 14(16), P. 10395 - 10395
Published: Aug. 21, 2022
Travel reservation is an important way to improve tourist experiences and digitally manage attractions in the COVID-19 context. However, few studies have focused on online intentions of its influencing factors. Based theory technology acceptance model (TAM), two variables (perceived risk government policy) are introduced expand theoretical model. This study investigates influence subjective norms, policy, perceived usefulness, ease use, attractions. An survey was conducted China, 255 questionnaires were collected. The data analysed using SPSS 26.0 AMOS 28.0 construct a structural equation modelling analyse path. findings show that (1) norms no significant impact behaviours under voluntary situations; (2) usefulness positively affects tourists’ intention; (3) has negative intention, policy main factor affecting intentions. These enhance understanding extend TAM theory. From practice perspective, attraction operators should continue strengthen construction system, experiences, reduce tourists, other stakeholders such as cooperation, promote create good atmosphere.
Language: Английский
Citations
22
Tourism Management Perspectives, Journal Year: 2024, Volume and Issue: 51, P. 101249 - 101249
Published: March 1, 2024
Language: Английский
Citations
4
Journal of Quality Assurance in Hospitality & Tourism, Journal Year: 2024, Volume and Issue: unknown, P. 1 - 24
Published: July 14, 2024
Language: Английский
Citations
4