Corporate good deed and service failure: does being good lead to forgiveness?
Journal of Hospitality Marketing & Management,
Journal Year:
2024,
Volume and Issue:
33(8), P. 1040 - 1070
Published: June 21, 2024
While
Corporate
Social
Responsibility
(CSR)
has
a
positive
influence
on
transactional
outcomes
following
service
failure
in
the
hospitality
industry,
little
is
known
about
its
consumer
forgiveness,
particularly
relating
to
individual
differences
subjective
interpretations
and
perceptions.
We
investigate
how
different
(abstract
concrete
mind-sets,
i.e.
construal
level)
perceptions
(i.e.
warmth
competence)
shape
effects
of
CSR
forgiveness.
Through
three
studies
involving
scenarios,
we
find
that
effectively
induces
with
stronger
effect
observed
among
those
an
abstract
mind-set
high-level
construal)
due
their
judgment.
These
findings
underscore
importance
influencing
forgiveness
mitigating
negative
failure,
especially
situations
where
recovery
compensation
not
feasible.
Language: Английский
Wake up green power: experimental research on how hotel biophilic design nudges green customer citizenship behaviour
Xiaoyu Wang,
No information about this author
Xin Li,
No information about this author
Zhiyan Wang
No information about this author
et al.
Current Issues in Tourism,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 19
Published: Jan. 27, 2025
Language: Английский
Examining the impact of factors on sustainable tourism practices: an empirical study in the Indian context
Cogent Social Sciences,
Journal Year:
2025,
Volume and Issue:
11(1)
Published: Feb. 5, 2025
Language: Английский
How hotel eco-labels can be powerful nudges: An evaluability perspective
Xinyue Ni,
No information about this author
Hui Li,
No information about this author
Dan Wang
No information about this author
et al.
Tourism Management,
Journal Year:
2025,
Volume and Issue:
110, P. 105191 - 105191
Published: March 28, 2025
Language: Английский
Cultivating consumer extra-role behaviors via green psychological benefits: the roles of gratitude and perceived consumer effectiveness
Dung Minh Nguyen,
No information about this author
Albert Jing-Fuh Yang
No information about this author
Journal of Hospitality Marketing & Management,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 26
Published: May 24, 2025
Language: Английский
Harvesting sustainability: how social capital fosters cohesive relationships between green social media influencers and consumers to drive electronic word‐of‐mouth behaviours
Psychology and Marketing,
Journal Year:
2024,
Volume and Issue:
42(2), P. 444 - 469
Published: Oct. 3, 2024
Abstract
This
research
explores
how
green
social
media
influencers
affect
consumers’
electronic
word‐of‐mouth
behaviour
regarding
products
by
developing
cohesive
relationships.
Grounded
in
capital
theory
and
relational
cohesion
theory,
this
study
aims
to
understand
can
build
relationships
with
their
followers
the
subsequent
effects
of
these
using
a
mixed‐method
design.
The
quantitative
(Study
1)
uses
sample
471
users
who
follow
interact
at
least
one
influencer
employs
partial
squares
structural
equation
modelling
analyse
data.
results
show
that
influencers’
cognitive
significantly
trigger
interaction
frequency,
which,
turn,
evokes
positive
mood
reduces
uncertainty.
process
fosters
drives
about
products.
also
examines
gender
moderates
impact
on
frequency
its
behaviours.
qualitative
2)
corroborates
provides
complementary
findings,
enhancing
understanding
use
develop
consumers
drive
significant
insights
into
improve
effectiveness
promoting
through
capital.
Language: Английский
Investigating the Critical Factors That Shape Customers’ pro-environmental behavior in luxury hotels
Journal of Hospitality Marketing & Management,
Journal Year:
2024,
Volume and Issue:
unknown, P. 1 - 29
Published: Dec. 4, 2024
In
the
last
few
years,
there
has
been
a
shift
in
consumer
behavior
toward
companies
adopting
sustainability
practices,
but
luxury
hoteliers
have
not
proactive
such
practices.
This
research
investigates
critical
factors
that
impact
consumers'
pro-environmental
consumption
hotels.
Study
1,
data
was
collected
using
projective
techniques
(n
=
46),
and
2,
an
online
questionnaire-based
survey
272)
conducted
with
users
of
Broadly,
results
1
indicate
consumers
associate
sustainable
hotels
environment-friendly
prefer
them
over
others
to
experience
guilt-free
consumption.
The
2
show
values
their
behavior,
both
directly
indirectly
through
self-identity,
psychological
ownership,
environmental
certification,
marketer-generated
content.
study
contributes
literature
by
identifying
key
impacting
ownership
cue
utilization
theories
hospitality
field.
Language: Английский
Achieving Sustainability via Marketing Communication in the Era of Social and Technological Changes
IntechOpen eBooks,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Sept. 10, 2024
The
plurality
that
characterises
postmodern
society
calls
for
a
much
more
coherent
reflection
on
socio-economic
trends
and
challenges
than
was
the
case
in
past.
It
has
become
necessary
all
fields
to
take
account
of
individual
facts
against
background
broad
socio-scientific
overlaps.
This
also
applies
achievement
objectives
sustainable
development
society.
Thus,
aim
chapter
becomes
conceptualisation
postulates
social
responsibility
context
current
use
media
marketing
communication
framed
by
specificities
contemporary
digital
Methodologically,
paper
is
based
implementation
basic
methods
formal
logic
method
scientific
excerption.
been
found
out
potential
incorporation
new
scope
communicating
favour
achieving
goals
high
not
only
B2C
but
B2B
markets.
Also,
phenomenon
green
influencers
importance
authentic
pro-socially
responsible
content
socially
companies
have
identified.
Language: Английский
Economic Aspects of Sustainable Development: Eco-Branding in Manufacturing Enterprises from Kazakhstan
Sustainability,
Journal Year:
2024,
Volume and Issue:
17(1), P. 36 - 36
Published: Dec. 25, 2024
Economic
science
provides
a
rich
methodological
toolkit
for
sustainable
development
combined
with
the
principles
of
circular
economy
and
green
marketing.
The
practical
adaptation
set
assessment
tools
helped
realisation
goal
this
study
in
form
systematisation
interaction
factors
between
economic
growth
environmental
branding
industrial
companies
Republic
Kazakhstan.
Descriptive
models
were
used
to
assess
technological
state
enterprises
analyse
effectiveness
capital
investments
implementation
technology
projects
social
investments.
In
course
research
population’s
requests
manufacturers
products,
it
was
found
out
that
requirements
characteristics
finished
products
have
increased,
price
ecological
is
concern.
Producers
end
consumers
can
be
brought
closer
together
through
eco-branding,
creation
special
platforms
integration
participants.
To
unlock
reserves
growth,
proposed
investment
flows
participation
should
intensified
order
increase
eco-cultural
transformation
eco-consumers
new
generation.
Language: Английский