Relationship between innovation and firm performance and the role of strategic orientations DOI
Manuel Alejandro Ibarra Cisneros, Juan Benito Vela Reyna, Felipe Hernández‐Perlines

et al.

Measuring Business Excellence, Journal Year: 2024, Volume and Issue: unknown

Published: June 17, 2024

Purpose The purpose of the present paper is to analyse impact entrepreneurial orientation (EO) and customer (Co.) on innovation in restaurant industry, as well how also positively influences financial market performance. Likewise, it analysed whether human capital (HC) competitive strategy (CS) have a moderating effect between Design/methodology/approach To reach stated goals, survey was applied 129 entrepreneurs industry Baja California, Mexico using partial least squares structural equation modelling, research hypotheses were verified. Findings Results indicate that EO Co influence innovation, which furthers better firm performance; however, no found for HC nor CS. Practical implications findings allow contributing from practical-entrepreneurial standpoint, raises awareness about importance developing strategies efficiently gaining knowledge encourage culture focused Co, which, their part, will boost design implementation innovations. Social contributes understanding behaviour CS, may an or not, depending role they within system. Originality/value This raising efficient foster entrepreneurship clientele.

Language: Английский

The role of service quality and price fairness in explaining customer satisfaction and loyalty in a shrimp industry B2B relationship DOI
Jorge Cervera Cárdenas, Denise Rodríguez-Zurita, Kleber Barcia

et al.

The TQM Journal, Journal Year: 2025, Volume and Issue: unknown

Published: March 20, 2025

Purpose This study aims to determine how shrimp farms perceive the service of a feed company by assessing impact quality and price fairness on customer satisfaction loyalty in business-to-business industry. Design/methodology/approach The research utilised Servperf questionnaire 193 producers who have commercial relationships with evaluated. Partial least squares structural equation modelling was employed identify direct indirect between variables using SmartPLS 4.0. An importance-performance map analysis also provided practical insights for top management. Findings results show that only dimensions reliability assurance significantly influence satisfaction. Also, has strong relationship loyalty. Moreover, is predictor can directly indirectly via Practical implications current study’s provide valuable information managers These findings assist developing tailored marketing strategies deliver benefits suggest enhancing foster greater their products services. Originality/value focuses specific companies, particularly countries, such as company. Most existing predominantly addresses business-to-consumer sectors. Furthermore, this tests predictive relevance model. balance explanation prediction relevant managerial recommendations.

Language: Английский

Citations

0
Exploring the Nexus Among Financial Advancement, Natural Resources Rent, Green Innovation and Environmental Quality in Pakistan DOI Creative Commons

Muhammad Adnan Afzal,

Waqar Ahmed, Nasir Abbas

et al.

Sustainable Business and Society in Emerging Economies, Journal Year: 2025, Volume and Issue: 7(1)

Published: March 31, 2025

Purpose- This study examines environmental quality in Pakistan, a developing economy that emphasizes the roles of financial advancement and sustainable energy shaping policy decisions. Methodology/Design/Approach: employed dynamic autoregressive distributed lag (ARDL) model to analyze relationships between key economic variables. Findings: found advancement, resource rents, growth significantly increased pollution emissions, while green innovations effectively reduced them. We identified one-way causal among these factors, indicating ecological degradation also affects interplay technologies advancement. Implications: Our findings suggest achieving net zero as per Paris Agreement, is feasible through enhanced investment foreign capital Pakistan's sectors. provides policymakers with evidence-based insights into designing effective sustainability strategies balance development preservation.

Language: Английский

Citations

0
Does Supply Chain Resilience Mediate the Relationship Between CRM Dimensions and Customer Satisfaction? DOI
Mohammad A.K. Alsmairat, Sharafat Hussain, Abdalrazzaq Aloqool

et al.

FIIB Business Review, Journal Year: 2024, Volume and Issue: unknown

Published: Feb. 12, 2024

Supply chain (SC) disruptions are increasingly common in today’s dynamic business environment, and understanding the effectiveness of customer relationship management (CRM) practices achieving satisfaction through supply resilience (SCR) can provide valuable insights for businesses. This study aims to empirically examine impact CRM dimensions SCR on satisfaction. It also examined mediation role between different A total 529 responses were collected from customers small medium-sized enterprises (SMEs) Middle Eastern region. For empirical analysis, this employed structural equation modelling PLS software. The results clearly show a significant direct influence SCR, orientation knowledge satisfaction, while surprisingly technology-based does not Further, outcomes indicate that there is (knowledge management, CRM) findings have important ramifications managers, stakeholders policymakers regarding significance as factors increase businesses particular developing nations general.

Language: Английский

Citations

3
Sustaining Success in B2B Partnerships: Exploring Intention to Continue the Relationship DOI Open Access
Budiarto Tedja, Mochammad Al Musadiеq,

Edy Yulianto

et al.

Sustainability, Journal Year: 2024, Volume and Issue: 16(10), P. 4211 - 4211

Published: May 17, 2024

This study aimed to analyze the influence of service quality, relationship marketing, perceived value, and satisfaction on intention continue relationships in business-to-business context lubricant companies Indonesia. We utilized theoretical perspectives Social Exchange Theory Expectation–Confirmation Theory. The research sample comprised 135 distributors Indonesia selected through saturated sampling. Data collection employed a survey method, data were analyzed using PLS-SEM. results indicate that quality relational marketing significantly affect value while influences satisfaction. However, direct was not significant. Conversely, found have significant positive relationships. These findings underscore importance integrating sustainability principles into strategies foster long-term business B2B within industry

Language: Английский

Citations

3
Employee-customer identification and service quality in the hospitality industry DOI

Charles H. Schwepker,

Christina K. Dimitriou

American Journal of Business, Journal Year: 2024, Volume and Issue: 39(4), P. 211 - 227

Published: July 18, 2024

Purpose This research seeks to better understand the impact of employee-customer identification on critical job outcomes such as customer orientation and commitment service quality. Design/methodology/approach A sample 316 hotel/motel employees was used for study. Structural equation modeling analyze data. Findings Results show a positive relationship between ethical values person-organization fit indicating that when customer-contact employees’ align with those organization, they identify customers more closely. also suggest are likely be customer-oriented committed providing Originality/value We learn how employee organization impacts identification. Furthermore, we comprehend in hospitality industry

Language: Английский

Citations

3
Examining the Mediating Effects of Social Capital and Community-Based Tourism on the Role of Tourism Villages in Sustainable Tourism DOI Creative Commons

Jumiati JUMIATI,

Boni Saputra, Aldri Frinaldi

et al.

Journal of Environmental Management and Tourism, Journal Year: 2024, Volume and Issue: 15(1), P. 176 - 176

Published: Feb. 29, 2024

Sustainable tourism is still a topic of study that predicted in research Indonesia. Various strategies and efforts have been made to create sustainable tourism, starting from issuing various government policies supporting programs involving the private sector community. However, results achieved need be optimal. There are so many factors can affect tourism. Among variables stated contributing influence on it, they will discussed this study. This aims analyze mediating role social capital community-based between villages rural West Sumatra, Quantitative associative type sought reveal hypothesis proposed. A total 422 samples were used The instrument form validated highly reliable questionnaire was used, supported by literature studies documentation. Data analysis Structural Equation Modeling (SEM) statistics Analysis Moment (AMOS) continued with Sobel test. proved village through significant effect but not partial effect. affects while also significantly tourism.

Language: Английский

Citations

2
The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia DOI Creative Commons
Agus Usman, Yudi Azis, Budi Harsanto

et al.

Logistics, Journal Year: 2023, Volume and Issue: 7(4), P. 102 - 102

Published: Dec. 15, 2023

Background: Airport service quality and orientation are important aspects of managing passenger satisfaction airport image. The aim this paper is to analyze the influence on image through as an intervention variable. Methods: survey was conducted 356 passengers at departure area lounge. Samples were taken five major airports in Indonesia, including Soekarno Hatta International Airport. To test exogenous variables endogenous intervening variables, a quantitative testing analysis carried out using structural equation model partial least square (SEM-PLS). Result: research results show that has significant positive effect quality, satisfaction, Moreover, also airport’s Empirically, been proven mediate It operators who focus can increase Conclusions: Focusing passengers’ needs while aspect for manage their emotions, which encourages use paid services waiting room. will directly aeronautical revenue. Future consider purchase intention return airport.

Language: Английский

Citations

4
Enhancing SMEs Resilience: The Role of Sharia Fintech Service and Knowledge Sharing DOI
Husnil Khatimah,

Fairol Halim,

Perengki Susanto

et al.

Lecture notes in networks and systems, Journal Year: 2024, Volume and Issue: unknown, P. 504 - 516

Published: Jan. 1, 2024

Language: Английский

Citations

1
Accounting service quality by small medium practices: A review DOI Creative Commons
Mazurina Mohd Ali, Erlane K Ghani, Kamaruzzaman Muhammad

et al.

Corporate and Business Strategy Review, Journal Year: 2023, Volume and Issue: 4(2, special issue), P. 270 - 279

Published: Jan. 1, 2023

The proliferation of a larger number small and medium-sized enterprises (SMEs) has been one the primary factors that have led to expansion economies substantial nations all over world. Taking into mind fact SMEs are dependent on assistance accounting service practices in order run their companies. It is utmost importance preserve quality service. As result, there limit both expectations for determine services given by firms. Based review-based study, this study sheds light myriad different types services, motivations purchase regarding offered practices, influence services. results basically found perceived able offer diversified variety business strategies despite they unable fulfil criteria SMEs.

Language: Английский

Citations

3
The Study of Customers’ Expectations and Real Experiences Using the Self-Service Kiosk DOI Creative Commons
Abdul Rahman Zahari, Elinda Esa, Nor Hazlin Nor Asshidin

et al.

International Journal of Professional Business Review, Journal Year: 2023, Volume and Issue: 8(8), P. e02295 - e02295

Published: Aug. 8, 2023

Purpose: This study examines the gap between residential customers' expected and real experiences with self-service kiosks from perspective of a major Malaysian electrical service provider. Theoretical framework: The comparative customers’ expectations using kiosk is excessive in various sectors like banking transportation but limited energy sector boosting customer engagement leading to satisfaction. Design/Methodology/Approach: Using stratified sample approach based on sampling frame given by utility provider, survey questions were disseminated online customers who have used kiosks. Findings: findings demonstrate that significantly differ few variables, such as secure/privacy, design, convenience. However, effect sizes small. Moreover, some individual items several factors enjoyment, convenience, customization also showed significant differences. Practical implications: shed light give power providers, particular, identifying actual experiences. With this information, firm can close manage experience increase Originality/Value: expands investigation technology (SST) quality analysing consumers utilising SST offered Malaysia's assists company closing enhancing offerings boost satisfaction experience.

Language: Английский

Citations

3