Unraveling employee life satisfaction: exploring the impact of psychological contract breach, self-efficacy, mental health, and abusive supervision, with work engagement and job satisfaction as mediators
Cogent Psychology,
Journal Year:
2025,
Volume and Issue:
12(1)
Published: Jan. 29, 2025
This
study
aims
to
investigate
the
effects
of
psychological
contract
breach,
self-efficacy,
mental
health,
and
abusive
supervision
on
employee
life
satisfaction.
Additionally,
it
examines
how
work
engagement
job
satisfaction
mediate
these
effects.
Analyzing
data
from
380
corporate
employees
in
Bangladesh,
a
survey
methodology
was
employed
test
claimed
associations
using
structural
equation
modeling
(SEM).
Self-efficacy
health
boost
work,
life,
Unsurprisingly,
breaches
do
not
affect
engagement.
Work
supervision,
By
examining
satisfaction,
this
advances
understanding
level.
The
investigates
factors
developing
country's
sector.
Employees'
engagement,
can
be
improved
by
improving
breaches.
These
elements
should
included
HR
policy
staff
development
programs
create
healthier
more
productive
workplace.
Language: Английский
Understanding customer switching behavior: An empirical examination of mobile financial services
Social Sciences & Humanities Open,
Journal Year:
2025,
Volume and Issue:
11, P. 101270 - 101270
Published: Jan. 1, 2025
Language: Английский
An Interplay Between Digital Banking Services, Perceived Risks, Customers’ Expectations, and Customers’ Satisfaction
Sladjana Barjaktarović Rakočević,
No information about this author
Nela Rakic,
No information about this author
Rade Rakočević
No information about this author
et al.
Risks,
Journal Year:
2025,
Volume and Issue:
13(3), P. 39 - 39
Published: Feb. 24, 2025
Advancements
in
technology
and
emerging
digital
trends
are
driving
the
expectations
of
bank
clients.
With
development
new,
innovative
technologies,
banking
sector
has
started
creating
new
products
services
looking
for
channels
through
which
to
offer
those
a
way
that
meets
customers’
uplifted
expectations.
The
aim
this
paper
is
explore
several
aspects
services,
analyze
user
expectations,
evaluate
risks,
gauge
how
perceived
risks
affect
their
satisfaction
with
these
services.
For
purpose,
an
empirical
survey
was
conducted
using
online
questionnaire,
obtaining
535
valid
responses.
This
research
showed
clients
identified
as
most
important
factor
when
choosing
bank.
Furthermore,
results
study
revealed
characteristics
create
highest
levels
customer
what
types
should
be
mitigated.
Language: Английский
Understanding user behaviors toward food delivery app services: the moderating effects of generation and usage frequency
Journal of Hospitality and Tourism Insights,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 21, 2025
Purpose
This
paper
investigates
the
influence
of
e-service
quality
(process
and
user
experience)
price
fairness
on
customer
satisfaction,
which,
as
a
consequence,
affects
brand
love
toward
Food
Delivery
App
(FDA)
services.
More
importantly,
it
examines
moderating
roles
generation
(Gen
Y
vs
Gen
Z)
usage
frequency
(low
high)
in
affecting
behaviors.
Design/methodology/approach
Data
were
collected
from
354
food
delivery
app
users
Bangladesh
through
structured
questionnaire
analyzed
with
PLS-SEM.
Findings
The
findings
show
that,
apart
reliability,
all
dimensions
service
users’
turn,
enhances
their
love.
Furthermore,
outcome
reveals
that
impact
satisfaction
is
stronger
among
compared
to
Z.
Finally,
outcomes
suggest
use
FDA
services
more
frequently,
relationship
between
weakens.
Practical
implications
study
facilitate
providers
restaurant
operators
focus
ensure
Separate
policies
must
be
taken
for
Z
manage
towards
Originality/value
Grounded
S-O-R
paradigm
Generational
Cohort
theory,
this
expands
knowledge
horizon
by
focusing
behavior
specifically,
investigating
how
changes
across
generations
are
novel
contributions
study.
Language: Английский
Brand experiences and loyalty among young smartphone users: a serial mediation analysis
Management Decision,
Journal Year:
2025,
Volume and Issue:
unknown
Published: Feb. 22, 2025
Purpose
The
current
study
aims
to
investigate
how
young
smartphone
users
in
Bangladesh
relate
their
brand
experiences
loyalty.
In
addition,
we
want
visualize
the
direct
and
mediating
effects
of
satisfaction,
love
advocacy
our
model.
Design/methodology/approach
researchers
examined
hypotheses
by
employing
structural
equation
modeling
(SEM)
AMOS
Decision
Analyst
STATS,
version
2.0,
with
a
sample
size
470
Bangladeshi
users.
authors
constructed
conceptual
model
drawing
upon
both
theoretical
empirical
foundations.
obtained
data
utilizing
an
adopted
self-administered
pre-structured
questionnaire
distributed
via
online
platform.
Findings
results
showed
that
experience
greatly
influences
love,
loyalty,
all
which
have
significant
impact
on
users’
loyalty
across
country.
findings
also
suggested
function
satisfaction
as
critical
mediator
link
between
was
significant.
Originality/value
This
experiment
contributes
body
knowledge
focusing
emotional
attachments
like
proposing
they
can
mediate
mobile
market.
helps
managers
executives
better
understand
primary
drivers
smartphones,
are
essential
for
generating
sustaining
consumers’
happiness
today’s
highly
competitive
consumer
Language: Английский