Caught in a standstill—The unresolved challenges of integrated service delivery in public organizations DOI
Niklas A. Andersen, Karen Nielsen Breidahl

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: April 29, 2024

Abstract Despite widespread support for integrated service delivery (ISD), the challenges of making ISD a sustainable feature public sector remain unresolved. This article offers new insights to this persistent challenge by developing novel theoretical framework, inspired perspective institutional complexity, and applying it case Danish job centers. We demonstrate how contradictory layered nature governance arrangements simultaneously pose demands integration ‐separation on Consequently, center managers can neither prioritize one nor blend them into hybrid practices. Instead, their attempts further inherently temporary—as they are continuously forced reverse back old organizational boundaries, oscillate between work processes supporting separation, rebuild collaborative relations. The thus caught in “frenetic standstill,” which hinders organizing ISD.

Language: Английский

From ‘user-oriented’ to ‘holistic’: evolving contours of personalization in Norway’s activation policy between 2000 – 2023 DOI Creative Commons
Suzan Mbatudde Skjold

Critical Policy Studies, Journal Year: 2025, Volume and Issue: unknown, P. 1 - 19

Published: Jan. 22, 2025

Language: Английский

Citations

0
Introduction to the Special Issue on Activation and the Digital Welfare State DOI
Michael McGann,

Mark Considine,

Phuc Nguyen

et al.

Australian Journal of Social Issues, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 27, 2025

Language: Английский

Citations

0
Caught in a standstill—The unresolved challenges of integrated service delivery in public organizations DOI
Niklas A. Andersen, Karen Nielsen Breidahl

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: April 29, 2024

Abstract Despite widespread support for integrated service delivery (ISD), the challenges of making ISD a sustainable feature public sector remain unresolved. This article offers new insights to this persistent challenge by developing novel theoretical framework, inspired perspective institutional complexity, and applying it case Danish job centers. We demonstrate how contradictory layered nature governance arrangements simultaneously pose demands integration ‐separation on Consequently, center managers can neither prioritize one nor blend them into hybrid practices. Instead, their attempts further inherently temporary—as they are continuously forced reverse back old organizational boundaries, oscillate between work processes supporting separation, rebuild collaborative relations. The thus caught in “frenetic standstill,” which hinders organizing ISD.

Language: Английский

Citations

2