Demystifying the Relationship between Digitalization of Government Services and Public Trust: A Scoping Review DOI Creative Commons
Sose Raeinaldo Virnandes, Jun Shen, Elena Vlahu‐Gjorgievska

et al.

Digital Government Research and Practice, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 3, 2025

Citizen trust is critical for effective public policy implementation. However, according to a recent report from the OECD, only 39% of citizens have medium or high in government. Among others, use digital technology has been considered foster by leveraging transparency government data, information, decision-making process. The purpose this scoping review provide an overview relationship between digitalization services and using Arksey O'Malley methodological framework. Based on technology, organization, environment (TOE) framework, individual, aspect, study identifies categorizes 112 distinct constructs mapped across five key contexts: environment, trust. findings help improve our previously limited understanding identifying set concepts related each six research contexts that may prove fruitful efforts develop theory explaining e-government relationship. Furthermore, practical it provides insights administrators policymakers should be when developing policies regarding

Language: Английский

Demystifying the Relationship between Digitalization of Government Services and Public Trust: A Scoping Review DOI Creative Commons
Sose Raeinaldo Virnandes, Jun Shen, Elena Vlahu‐Gjorgievska

et al.

Digital Government Research and Practice, Journal Year: 2025, Volume and Issue: unknown

Published: Feb. 3, 2025

Citizen trust is critical for effective public policy implementation. However, according to a recent report from the OECD, only 39% of citizens have medium or high in government. Among others, use digital technology has been considered foster by leveraging transparency government data, information, decision-making process. The purpose this scoping review provide an overview relationship between digitalization services and using Arksey O'Malley methodological framework. Based on technology, organization, environment (TOE) framework, individual, aspect, study identifies categorizes 112 distinct constructs mapped across five key contexts: environment, trust. findings help improve our previously limited understanding identifying set concepts related each six research contexts that may prove fruitful efforts develop theory explaining e-government relationship. Furthermore, practical it provides insights administrators policymakers should be when developing policies regarding

Language: Английский

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