Research Directions and Methodology for Measuring the Quality of Hotel Services: Bibliometric Analysis DOI Open Access
Elżbieta Wąsowicz-Zaborek, Daria E. Jaremen, Izabela Michalska-Dudek

et al.

International Journal of Contemporary Management, Journal Year: 2024, Volume and Issue: 60(1), P. 227 - 251

Published: March 1, 2024

Abstract Purpose This study aims to map past and current research on hotel service quality, taking into account recent technological developments. It describes the evolution of subjects, identifies key bibliographic indicators, explores methodological approaches used in research. Design/Methodology/Approach uses bibliometric analysis examine articles from Scopus Web Science (a dataset 1361 articles). Data preparation, coding, were done with R Bibliometrix library, methods quality was MaxQDA24. Co-word network allowed for identification thematic clusters themes’ over time. Findings The shows change traditional technology-integrated metrics. While quantitative remain prevalent, growing inclusion artificial intelligence machine learning can be observed. highlights how important online reviews bookings are evaluating quality. Practical Implications paper presents justification hoteliers’ need use advanced tools measurement embrace digitalization hospitality management. Originality/Value extensively examines has changed approach evaluation Mapping scholarly three decades explains transition SERVQUAL model survey dynamic, technology-driven instruments. offers a comprehensive synthesis highlighting digitalization’s transformative impact assessment methodology evolution, emphasizing its significance.

Language: Английский

Analyzing Barriers to Innovation Management Implementation in Sustainable Tourism Using DEMATEL Method DOI Creative Commons
Panos Chountalas,

Natalia Chatzifoti,

Αλεξάνδρα Αλεξανδροπούλου

et al.

World, Journal Year: 2024, Volume and Issue: 5(4), P. 1004 - 1022

Published: Oct. 28, 2024

The integration of sustainable practices in tourism is increasingly critical, given the sector’s substantial environmental and social impacts. Although need for innovation management to promote widely recognized, various barriers hinder its effective implementation. This study employs Decision-Making Trial Evaluation Laboratory (DEMATEL) methodology systematically examine these barriers, identifying their interconnections assessing broader implications. findings indicate that a short-term focus financial constraints are primary effect implementing tourism. Their prominence as endpoints flow impact within model interconnected developed this underscores further address deeper, cause-related propagate effects, such inadequate leadership support, resistance change, poor stakeholder communication collaboration, insufficient knowledge skills, restrictive regulatory policies. Additionally, industry-specific challenges like fragmented industry structure fluctuating market conditions exacerbate difficulties. Therefore, comprehensive, holistic approach essential transitioning sector towards through overcoming inherent strategic barriers. advocates adopting recently published Management System Standard ISO 56001:2024 structured framework capable holistically mitigating By analyzing cause-and-effect relationships among identified ultimately provides valuable insights aid stakeholders—including policymakers, business leaders, community representatives—in devising more effective, inclusive, forward-thinking approaches crucial fostering not only economically beneficial but also environmentally responsible socially equitable.

Language: Английский

Citations

5
Guest editorial: Happiness management – A holy grail to be discovered by companies in the age of artificial intelligence DOI Open Access
Rafael Ravina-Ripoll, Esthela Galván-Vela, Araceli Galiano Coronil

et al.

Journal of Management Development, Journal Year: 2024, Volume and Issue: 43(2), P. 145 - 149

Published: March 26, 2024

Language: Английский

Citations

1
Innovative work behavior of intrapreneurs: a matter of belonging and support? DOI
Gentrit Berisha,

Drin Govori,

Rrezon Lajçi

et al.

European Journal of Innovation Management, Journal Year: 2024, Volume and Issue: unknown

Published: Sept. 26, 2024

Purpose The manager is to innovation what organizations. Driven by this axiom, researchers and practitioners have turned their attention the drivers of innovative work behavior managers. In study, we investigate whether organizational-based job attitudes (workplace belongingness management support) are related managers directly or through underlying mechanism intrapreneurial intention. Design/methodology/approach Data were gathered from 201 working in various industries Kosovo. Using structural equation modeling, tested how support (MS) workplace (WB) (IWB) as a direct relationship mediated intentions (INI). Findings study's findings reveal that between positive significant. insignificant, but intention fully mediates relationship. strongest attested behavior, supporting attitude-intention-behavior nexus. Research limitations/implications Our study limited single-country, cross-sectional which hinders generalization susceptible reverse causation. Originality/value sheds light on chain provides insights for fostering among This first test influence lens place attachment theory perceived organizational theory.

Language: Английский

Citations

1
Research Directions and Methodology for Measuring the Quality of Hotel Services: Bibliometric Analysis DOI Open Access
Elżbieta Wąsowicz-Zaborek, Daria E. Jaremen, Izabela Michalska-Dudek

et al.

International Journal of Contemporary Management, Journal Year: 2024, Volume and Issue: 60(1), P. 227 - 251

Published: March 1, 2024

Abstract Purpose This study aims to map past and current research on hotel service quality, taking into account recent technological developments. It describes the evolution of subjects, identifies key bibliographic indicators, explores methodological approaches used in research. Design/Methodology/Approach uses bibliometric analysis examine articles from Scopus Web Science (a dataset 1361 articles). Data preparation, coding, were done with R Bibliometrix library, methods quality was MaxQDA24. Co-word network allowed for identification thematic clusters themes’ over time. Findings The shows change traditional technology-integrated metrics. While quantitative remain prevalent, growing inclusion artificial intelligence machine learning can be observed. highlights how important online reviews bookings are evaluating quality. Practical Implications paper presents justification hoteliers’ need use advanced tools measurement embrace digitalization hospitality management. Originality/Value extensively examines has changed approach evaluation Mapping scholarly three decades explains transition SERVQUAL model survey dynamic, technology-driven instruments. offers a comprehensive synthesis highlighting digitalization’s transformative impact assessment methodology evolution, emphasizing its significance.

Language: Английский

Citations

0