The role of tourist satisfaction in mediating destination loyalty: Empirical evidence on natural dye batik in Indonesia DOI Creative Commons
Yohan Wismantoro, MG Westri Kekalih Susilowati, Amalia Nur Chasanah

et al.

Innovative Marketing, Journal Year: 2024, Volume and Issue: 20(4), P. 179 - 191

Published: Dec. 13, 2024

Tourist satisfaction shows the that arises because visitors feel satisfied and happy after visiting a destination. This study aims to examine role of tourist in influencing destination image, emotional experience, value perception towards loyalty natural dye batik Indonesia. The research uses quantitative approach an uncontrolled environment, with individuals as unit analysis. population consisted domestic foreign respondents aged 21 years over who visited village, Bayat, Klaten, Data collection was carried out using online survey method, questionnaires were sent selected Google Forms. data collected comprehensively from 200 for descriptive demographic profile hypotheses tested partial least squares modelling results showed positive influence perceived on (Beta = .423, p < .000; Beta .087, .045, .368, .000). Likewise, value, have effect .306, .198, .009, .325, better image perception, higher satisfaction, increasing also increases. AcknowledgmentWe would like thank management dyed “Kebon Indah”, Bayat Klaten (Mrs. Dalmini staff) permitted facilitated this study, especially obtaining respondents. We our friends at Udinus Faculty Economics Business provided input improve reporting all directly or indirectly contributed research. Hopefully, will be useful developing science business practice.

Language: Английский

Effects of Tourists' Perceived Crowding on Tourist Loyalty Based on Overcrowded Tourist Attraction in Bangladesh: The Mediating Role of Destination Attractiveness DOI Creative Commons
Masum Miah, Md. Mahbubul Haq, Subarna Biswas

et al.

International Journal of Tourism Research, Journal Year: 2025, Volume and Issue: 27(2)

Published: Feb. 28, 2025

ABSTRACT For the study, researchers proposed a multidimensional way to measure tourist‐perceived crowding (TPC) and an integrated approach tourist loyalty from customer perspective based on stimulus organism response model. A structural equation modeling was applied examine relationship among variables using data collected Bangladesh's crowded popular attractions. The study found that neutral has significant negative effects personal positive destination attractiveness, but social no with attractiveness. Moreover, directly affects loyalty, indirectly affect by mediating This suggested new result: TPC both impacts attractiveness in overcrowded destinations. From management perspective, interesting insights for management, which ultimately loyalty.

Language: Английский

Citations

0
Modelling halal tourism as a reflective–reflective second-order construct: linking attributes to tourist outcomes using structural model analysis DOI
Reyaz Ahmad Qureshi, Zubair Ahmad Dada, Waseem Ahmad Bhat

et al.

Journal of Islamic marketing, Journal Year: 2025, Volume and Issue: unknown

Published: March 18, 2025

Purpose This study models halal tourism as a second-order construct, examining the impact of various attributes on tourist satisfaction (SAT) and loyalty (LOY). aims to provide insights into how integrating Islamic principles can enhance travel experiences Muslim tourists. Design/methodology/approach The uses quantitative research strategy using structural model analysis. Data were collected from tourists visiting popular attractions in Kashmir through offline online questionnaires. analysis investigates relationships between attributes, perceived trip value (TV), emotional involvement (EI), destination attractiveness (DA) outcomes. Findings findings reveal that significantly influence SAT LOY, mediated by TV, EI DA. Key such food, prayer facilities non-alcoholic environments play crucial role enhancing Research limitations/implications study’s focus may limit generalizability other regions. use convenience sampling might introduce bias, cross-sectional design limits ability infer causal relationships. Future should explore longitudinal studies diverse geographical contexts. Practical implications provides practical for policymakers, marketers service providers aiming cater growing market travellers. By investing promoting destinations their competitive edge, contributing sustainable growth cultural exchange within global industry. Social Halal promotes sensitivity inclusivity, fostering mutual understanding respect among populations. accommodating needs travellers, create more harmonious culturally enriched experiences, social cohesion exchange. Originality/value offers comprehensive examination outcomes, highlighting importance sensitive inclusive experiences. underscore substantial economic potential mainstream sector

Language: Английский

Citations

0
Perceived Quality of Service in Tourist Transportation in the City of Baños de Agua Santa, Ecuador DOI Open Access
Rommel Santiago Velastegui Hernández,

Diego Melo-Fiallos,

María José Mayorga Ases

et al.

Sustainability, Journal Year: 2024, Volume and Issue: 16(17), P. 7245 - 7245

Published: Aug. 23, 2024

This study investigates the perceived quality of tourist transportation services in Baños de Agua Santa, Ecuador, utilizing SERVQUAL model to assess service quality. Through an examination gap between tourists’ expectations and their actual experiences, research aims evaluate A survey 203 tourists who utilized “Chivas” ground forms basis analysis. The findings reveal significant negative gaps across all dimensions quality, indicating a shortfall meeting expectations. Notably, reliability dimension exhibits most pronounced gap, highlighting importance fulfilling commitments cultivate trust. underscores crucial role tourism sector proposes targeted improvements, including enhancing facility modernity, providing staff training, responsiveness reliability. Addressing these has potential enrich experience, bolster positive image services, enhance city’s appeal.

Language: Английский

Citations

0
Factors Affecting Customer Satisfaction: The Case of Ethiopia Hotel, Addis Ababa DOI Creative Commons

Emebet Shibru Assefa

Co-Value Jurnal Ekonomi Koperasi dan kewirausahaan, Journal Year: 2024, Volume and Issue: 15(6)

Published: Nov. 20, 2024

The research topic in this study was to investigate the link between service quality, customer expectations, complaints, satisfaction, and loyalty Ethiopian hotel. method adopted for explanatory, non-experimental quantitative based on convenient sampling technique that targeted 300 hotel customers Ethiopia using both primary secondary data collection tools. findings revealed several key insights: Service quality with expectation found have a positive satisfaction while complaint also has direct effect means complaints can provide chance improve This reveals there is no straight relationship might be so because other factors than such as brand image, perceived value, engagement may play vital role regard. scholars suggest managers practice customer-oriented strategies identification of effective handling, Customer Perceived Value increase, Company Reputation improvement, acknowledgment contribute Loyalty. practical implications include developing strategy experience retention.

Language: Английский

Citations

0
The role of tourist satisfaction in mediating destination loyalty: Empirical evidence on natural dye batik in Indonesia DOI Creative Commons
Yohan Wismantoro, MG Westri Kekalih Susilowati, Amalia Nur Chasanah

et al.

Innovative Marketing, Journal Year: 2024, Volume and Issue: 20(4), P. 179 - 191

Published: Dec. 13, 2024

Tourist satisfaction shows the that arises because visitors feel satisfied and happy after visiting a destination. This study aims to examine role of tourist in influencing destination image, emotional experience, value perception towards loyalty natural dye batik Indonesia. The research uses quantitative approach an uncontrolled environment, with individuals as unit analysis. population consisted domestic foreign respondents aged 21 years over who visited village, Bayat, Klaten, Data collection was carried out using online survey method, questionnaires were sent selected Google Forms. data collected comprehensively from 200 for descriptive demographic profile hypotheses tested partial least squares modelling results showed positive influence perceived on (Beta = .423, p < .000; Beta .087, .045, .368, .000). Likewise, value, have effect .306, .198, .009, .325, better image perception, higher satisfaction, increasing also increases. AcknowledgmentWe would like thank management dyed “Kebon Indah”, Bayat Klaten (Mrs. Dalmini staff) permitted facilitated this study, especially obtaining respondents. We our friends at Udinus Faculty Economics Business provided input improve reporting all directly or indirectly contributed research. Hopefully, will be useful developing science business practice.

Language: Английский

Citations

0