"If the Machine Is As Good As Me, Then What Use Am I?" – How the Use of ChatGPT Changes Young Professionals' Perception of Productivity and Accomplishment DOI Creative Commons
Charlotte Kobiella, Y. López, Franz Waltenberger

et al.

Published: May 11, 2024

Large language models (LLMs) like ChatGPT have been widely adopted in work contexts. We explore the impact of on young professionals' perception productivity and sense accomplishment. collected LLMs' main use cases knowledge through a preliminary study, which served as basis for two-week diary study with 21 professionals reflecting their use. Findings indicate that enhanced some participants' perceptions accomplishment by enabling greater creative output satisfaction from efficient tool utilization. Others experienced decreased perceived accomplishment, driven diminished ownership, lack challenge, mediocre results. found suitability task delegation to varies strongly depending nature. It's especially suitable comprehending broad subject domains, generating solutions, uncovering new information. less research tasks due hallucinations, necessitate extensive validation.

Language: Английский

Are both generative AI and ChatGPT game changers for 21st-Century operations and supply chain excellence? DOI
Samuel Fosso Wamba, Maciel M. Queiroz, Charbel José Chiappetta Jabbour

et al.

International Journal of Production Economics, Journal Year: 2023, Volume and Issue: 265, P. 109015 - 109015

Published: Aug. 23, 2023

Language: Английский

Citations

128

Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries DOI Creative Commons

Laavanya Ramaul,

Paavo Ritala,

Mika Ruokonen

et al.

Business Horizons, Journal Year: 2024, Volume and Issue: 67(5), P. 615 - 627

Published: May 24, 2024

The new generative AI paradigm offers unprecedented opportunities for users to tap into. capabilities are increasingly helpful in creative and knowledge-intensive domains that have long been considered a territory of human expertise. breed chatbots is based on large language models, they overcome many constraints plague the everyday use previous technologies. This article employs theory affordances understand how ChatGPT facilitates (i.e., affords) disaffords) usefulness chatbots. We further divide two distinct yet interrelated dimensions affordances: creational conversational. Using 29 interviews with professionals using various sectors, we identify three (content creation enhancement, knowledge acquisition creativity augmentation, task automation) conversational (contextual sensitivity, interactive accessibility, human–AI workflow synergy) affordances. Creational refer system's ability produce novel outputs as well automate routine work, whereas encompass variety interaction possibilities an system. Interestingly, both also involve disaffordances limit types systems. Furthermore, introduce integrated framework shows reinforce each other via meta-affordances accumulation, adaptability. illustrate our findings practical examples offer guidelines these emerging company settings.

Language: Английский

Citations

20

Innovating by prompting: How to facilitate innovation in the age of generative AI DOI Creative Commons
Leif Sundberg, Jonny Holmström

Business Horizons, Journal Year: 2024, Volume and Issue: 67(5), P. 561 - 570

Published: April 24, 2024

This article focuses on how recent advances in artificial intelligence (AI), particularly chatbots based large language models (LLMs), such as ChatGPT, can be used for innovation purposes. The begins with a brief overview of the development and characteristics generative AI (GenAI). Elaborating implications GenAI, we provide examples to demonstrate four mechanisms LLMs: translation, summarization, classification, amplification. These inform framework that highlights LLMs enable creation innovative solutions organizations through capacities two dimensions: context awareness content awareness. strength lies combination both these dimensions, which enables them comprehend amplify content. Four managerial suggestions are presented, ranging from starting out small-scale projects data exploration, scaling integration efforts educating prompt engineers. By presenting framework, recommendations, use cases various contexts, contributes emerging literature GenAI innovation.

Language: Английский

Citations

19

ChatGPT: a game changer for knowledge management in organizations DOI
Muhammad Saleem Sumbal, Quratulain Amber

Kybernetes, Journal Year: 2024, Volume and Issue: unknown

Published: Feb. 20, 2024

Purpose Generative AI and more specifically ChatGPT has brought a revolution in the lives of people by providing them with required knowledge that it learnt from an exponentially large base. In this viewpoint, we are initiating debate offer first step towards based management systems organizations. Design/methodology/approach This study is viewpoint develops conceptual foundation using existing literature on how can enhance KM capability Nonaka’s SECI model. It further supports concept collecting data public sector univesity Hong Kong to strenghten our argument mediated system. Findings We posit all four processes, Socialization, Externalization, Combination Internalization significantly improve when integrated ChatGPT. users are, general, satisfied use being capable facilitating generation flow Research limitations/implications The provides be within organizations Further, understanding managers executives for effective through improving processes Originality/value one earliest studies linkage lays system

Language: Английский

Citations

15

Exploring the competence of ChatGPT for customer and patient service management DOI Creative Commons
Abid Haleem, Mohd Javaid, Ravi Pratap Singh

et al.

Intelligent Pharmacy, Journal Year: 2024, Volume and Issue: 2(3), P. 392 - 414

Published: March 23, 2024

The modern language generation model ChatGPT, created by Open Artificial Intelligence (AI), is recognised for its capacity to comprehend context and produce pertinent content. This built on the transformer architecture, which enables it process massive volumes of data text that both cohesive illuminating. Service a crucial component everywhere as provides basis establishing client rapport offering aid support. In healthcare, application ChatGPT patient service support has been one most significant advances in recent years. can help overcome obstacles improve satisfaction facilitating communication with healthcare personnel understanding care. It assist enhancing entire experience personalised information patients making more straightforward them communicate professionals. Its goal be expedite streamline promptly accurately responding customers. Businesses all sizes increasingly use since allows provide 24/7 customer without requiring human contact. paper briefly discusses need better services. Various perspectives improving services through are discussed. article also discussed major key enablers refining assistance. Further, identifies critical areas service. With ability handle several requests simultaneously, respond quickly questions, gain knowledge from every interaction, revolutionising accessibility compatibility various channels make desirable solution businesses looking As technology advances, positioned become an essential tool wishing speedy customised Although may give convincing solutions, chance providing accurate updated poses problem usage jobs up-to-date information. future, will efficient due AI.

Language: Английский

Citations

8

The Next Frontiers of Digital Innovation Research DOI
Youngjin Yoo, Ola Henfridsson, Jannis Kallinikos

et al.

Information Systems Research, Journal Year: 2024, Volume and Issue: 35(4), P. 1507 - 1523

Published: Nov. 4, 2024

Language: Английский

Citations

8

Generative AI and Generative Pre-Trained Transformer Applications DOI
Albérico Travassos Rosário

Advances in media, entertainment and the arts (AMEA) book series, Journal Year: 2024, Volume and Issue: unknown, P. 45 - 71

Published: April 1, 2024

Generative AI, such as generative pre-trained transformer (GPT), has seen rapid advancements in recent years, offering a wide range of applications, but it also presents several challenges and opportunities. GPT can automate content generation for various industries, including journalism, marketing, entertainment, reducing the need manual creation. AI personalize recommendations e-commerce, streaming services, more, enhancing user experiences. GPT, offers immense potential across sectors requires careful management to address bias, ethics, quality control challenges. As technology evolves, finding right balance between creativity will be crucial maximizing its benefits while minimizing risks. Based on above, authors systematically review bibliometric literature how applications challenge opportunities using Scopus database by analysing 49 academic and/or scientific documents.

Language: Английский

Citations

7

Can Large Language Models Assess Personality From Asynchronous Video Interviews? A Comprehensive Evaluation of Validity, Reliability, Fairness, and Rating Patterns DOI
Tianyi Zhang, Antonis Koutsoumpis, Janneke K. Oostrom

et al.

IEEE Transactions on Affective Computing, Journal Year: 2024, Volume and Issue: 15(3), P. 1769 - 1785

Published: March 8, 2024

The advent of Artificial Intelligence (AI) technologies has precipitated the rise asynchronous video interviews (AVIs) as an alternative to conventional job interviews. These one-way are conducted online and can be analyzed using AI algorithms automate speed up selection procedure. In particular, swift advancement Large Language Models (LLMs) significantly decreased cost technical barrier developing systems for automatic personality interview performance evaluation. However, generative task-unspecific nature LLMs might pose potential risks biases when evaluating humans based on their AVI responses. this study, we a comprehensive evaluation validity, reliability, fairness, rating patterns two widely-used LLMs, GPT-3.5 GPT-4, in assessing from AVI. We compared ratings with task-specific model human annotators simulated responses 685 participants. results show that achieve similar or even better zero-shot validity predicting traits. verbal explanations traits generated by interpretable items designed according psychological theories. also suffered uneven across different traits, insufficient test-retest emergence certain biases. Thus, it is necessary exercise caution applying human-related application scenarios, especially significant decisions such employment.

Language: Английский

Citations

6

Organizational Sustainability of Generative AI-Driven Optimization Intelligence DOI
Kalyan Prasad Agrawal

Journal of Computer Information Systems, Journal Year: 2023, Volume and Issue: unknown, P. 1 - 15

Published: Dec. 14, 2023

Generative Artificial Intelligence (AI) tools like ChatGPT offer significant potential in the corporate world and organizational leadership. Organizations are actively integrating AI (GenAI) into their operations to leverage its benefits. However, research is yet explore factors supporting continuity of GenAI-powered Optimization (GenAI-OI) processes contexts. This study seeks address this gap by focusing on challenges standardizing such optimization intelligence systems. It utilizes Normalization Process Theory (NPT) facilitate a theoretical exploration standardization process. From both practical standpoint, it elucidates how NPT can be applied provide structured framework for understanding theorizing involved embedding sustaining GenAI-OI systems, which play pivotal role shaping future agility. endeavors uncover valuable insights organizations seeking not only adopt but sustain technology effectively.

Language: Английский

Citations

15

Exploring the Role of Individual Learning for Human–AI Empowered Sustainability Transitions: An Integrative Review of Literature DOI Creative Commons

Ellen Saltevo,

Antero Kutvonen, Marko Torkkeli

et al.

Technology, work and globalization, Journal Year: 2025, Volume and Issue: unknown, P. 265 - 298

Published: Jan. 1, 2025

Language: Английский

Citations

0