Advances in public policy and administration (APPA) book series, Journal Year: 2025, Volume and Issue: unknown, P. 95 - 120
Published: Jan. 24, 2025
Artificial intelligence (AI) is rapidly transforming the public sector, offering immense potential to enhance efficiency, transparency, and citizen engagement. However, effectively harnessing this requires a workforce equipped with necessary digital competencies. This research chapter explores symbiotic relationship between AI competencies, highlighting their impact on sector transformation. has significantly efficiency productivity by automating repetitive tasks, thereby freeing human resources for more strategic endeavors. Data-driven decision-making, another crucial advantage, allows analyze extensive datasets generate actionable insights, improving policy decisions resource allocation. Additionally, AI-powered chatbots virtual assistants can provide continuous support, streamlining service delivery personalizing interactions build trust satisfaction.
Language: Английский