Unraveling the dynamics of digital financial services adoption and digital divide: A systematic literature review and future research agenda
Journal of Global Information Technology Management,
Journal Year:
2025,
Volume and Issue:
unknown, P. 1 - 34
Published: April 1, 2025
Language: Английский
Understanding critical service factors in neobanks: crafting strategies through text mining
Journal of Modelling in Management,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Oct. 7, 2024
Purpose
This
study
aims
to
analyse
and
understand
customer
sentiments
perceptions
from
neobanking
mobile
applications
by
using
advanced
machine
learning
text
mining
techniques.
Design/methodology/approach
explores
a
substantial
large
data
set
of
330,399
user
reviews
available
in
the
form
unstructured
textual
applications.
is
aimed
extract
meaningful
patterns,
topics,
themes
data.
Findings
The
results
show
that
success
depends
on
experience,
security
features,
personalised
services
technological
innovation.
Research
limitations/implications
limited
resources
public
domain,
hence
may
not
present
entire
range
experiences.
Further
studies
should
incorporate
wider
sources
investigate
impact
regional
disparities
preferences.
Practical
implications
provides
actionable
ideas
for
service
providers,
enabling
them
improve
quality
application
experience
integrating
input
latest
trends.
These
can
offer
important
inputs
process
interaction
design,
implementation
new
features
support
services.
Originality/value
uses
approaches
applications,
which
further
contribute
growing
literature
digital
banking
FinTech.
offers
unique
view
consumer
behaviour
preferences
realm
banking,
will
add
concerning
Language: Английский
The adoption of fast payment systems (FPS) in Latin America: the role of financial literacy and cash-related beliefs
International Journal of Bank Marketing,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Nov. 5, 2024
Purpose
In
this
paper,
we
ask:
how
do
individual
factors
affect
individuals’
intentions
of
adopting
fast
payment
systems
(FPS)?
We
examine
the
role
financial
literacy
and
beliefs
about
cash
as
individual-related
variables
that
complement
technology
acceptance
model
(TAM)
in
explaining
intention
to
adopt
innovations.
Design/methodology/approach
surveyed
consumers
11
Latin
American
countries
measure
relevant
variables.
By
applying
structural
equation
modeling,
extended
TAM.
demonstrated
contribute
developing
a
fine-grained
understanding
what
stimulates
adoption
innovations
like
FPS.
Findings
Our
results
support
claim
individuals
with
higher
levels
exhibit
FPS
through
mediation
cash,
perceived
usefulness,
ease
use
attitude.
Practical
implications
To
improve
FPS’s
probability,
designers
must
add
highly
usable
platforms.
However,
it
could
be
more
important
increase
usefulness
system
competes
directly
traditional
methods
such
cash.
If
strong
positive
their
attitudes
will
decrease.
addition,
policymakers
may
modify
by
identifying
intervening
determinants
(e.g.
literacy).
Originality/value
Besides
technology-related
factors,
demonstrate
alternative
technologies
cash)
influence
Language: Английский
Consumer insights on cultural appropriation in fashion: a Douyin analysis
Asia Pacific Journal of Marketing and Logistics,
Journal Year:
2024,
Volume and Issue:
unknown
Published: Dec. 31, 2024
Purpose
This
study
investigates
consumer
perspectives
on
cultural
appropriation
in
the
fashion
industry
by
analysing
user-generated
content
Douyin.
Design/methodology/approach
Using
text-mining
techniques,
including
topic
modeling
and
sentiment
analysis,
6,584
comments
related
to
Dior
midi-length
skirt
controversy
were
analyzed
identify
key
themes
sentiments.
Findings
The
reveals
that
elicits
polarized
responses.
Positive
themes,
such
as
appreciation,
innovation
global
exposure,
highlight
approval
of
respectful
creative
integration
elements.
Negative
theft,
historical
inaccuracy
commercial
exploitation,
underscore
concerns
about
commodification
misuse
symbols.
Practical
implications
Fashion
brands
should
prioritize
sensitivity
collaborating
with
communities,
ensuring
accuracy
promoting
ethical
engagement
Proactively
addressing
these
issues
through
real-time
feedback
can
help
mitigate
backlash,
foster
trust
enhance
brand
equity.
Originality/value
advances
discourse
leveraging
provide
actionable
insights
for
practices
industry.
Language: Английский