Administrative Burden in Citizen–State Interactions: A Systematic Literature Review

Journal of Public Administration Research and Theory, Journal Year: 2023, Volume and Issue: 34(2), P. 180 - 195

Published: Oct. 3, 2023

Abstract Based on a systematic review of 119 articles and working papers, we provide an overview how administrative burdens in citizen–state interactions have been studied since the inception research agenda 2012. We develop new comprehensive model key concepts framework are related, assess evidence causal relationships proposed by model, discuss where more is needed. Empirical supports conventional claims that consequential, distributive, constructed. However, literature has moved further (1) demonstrating factors such as frontline service delivery government communication influence experiences burdens; (2) highlighting beyond ideology constructions (3) introducing burden tolerance concept; (4) illustrating policymakers’ members publics’ tolerance. review, propose for future research. call studies linking to outcomes democratic behavior take-up, connecting actual state actions. Moreover, argue should use qualitative methods explore nature from perspective citizens, rely experimental establish links between actions burden, compare across contexts. Further, empirical examine tradeoffs legitimacy actors outside interaction may burden.

Language: Английский

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“That's where the hunt for the correction begins”: Experiences of administrative errors as sites of administrative burden

International Journal of Social Welfare, Journal Year: 2024, Volume and Issue: 33(4), P. 806 - 818

Published: Jan. 2, 2024

Abstract To err is human, and as such, administrative errors are an inevitable component of current future welfare state bureaucracy. Hitherto, while studies on burden have shown us that routine interactions with bureaucracy often burdensome, very little known about the nature these when something goes wrong. Most social policy public administration scholarship focus ex‐ante analysis errors, only scant research devoted to ex‐post how claimants experience such once they occur, types costs may incur. This article contributes growing field by examining claimants' experiences errors. Analysis 19 interviews Israeli benefit recipients uncovered two themes. The first related process correcting including identifying communicating them system. second theme addressed consequences errors: one hand, economic emotional loss trust in system, other, acquiring bureaucratic skills. These findings highlight a critical unique site learning burden, well need for human contact allow better deal their consequences.

Language: Английский

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Burden tolerance: Developing a validated measurement instrument across seven countries

Public Administration Review, Journal Year: 2024, Volume and Issue: unknown

Published: May 23, 2024

Abstract The emergence of the administrative burden literature has generated new theoretical, conceptual, and empirical knowledge. However, accumulation comparable knowledge is limited by lack validated measurement core concepts. This article validates a four‐item scale tolerance , that is, people's acceptance state actions impose burdens on citizens residents interacting with government, using data from seven countries 12 surveys. We illustrate usefulness examining its correlates. Burden varies substantially across examined, but generally higher for males, young adults, less well educated, those good health, who trust actors more, ideological conservatives. demonstrate how can be adapted to specific policy areas our generic correlates highly in such diverse domains as income supports, health insurance, passport renewals, small business licensing.

Language: Английский

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Managing with Artificial Intelligence: An Integrative Framework

Academy of Management Annals, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 8, 2025

Managing with artificial intelligence (AI) refers to humans' interaction algorithms performing managerial tasks in organizations. Two literatures exploring this interaction—human-AI collaboration (HAIC) and algorithmic management (AM)—have focused on distinct tasks: while HAIC examines executive decision-making, AM focuses control. This article presents a review of both identify opportunities for integration advancement. We observe that HAIC's AM's micro-level emphases different have resulted diverging conceptualizations context, agency, interaction, outcome. Adopting more encompassing systems lens, we unveil previously concealed linkages between AM, suggesting the two analyzed sides same phenomenon: explores how humans use AI manage, describes are managed by AI. develop an integrative framework elevates viewpoint from organizational individual collective local systemic multilevel outcomes. By employing framework, lay foundations perspective managing

Language: Английский

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The ‘Digital Transformation for Development’ Anti‐Politics Machine: A Case Study on Global Digital Development Governance and Public‐Sector Digital Transformation in Uganda

Policy & Internet, Journal Year: 2025, Volume and Issue: unknown

Published: Jan. 12, 2025

ABSTRACT Hegemonic digital transformation for development (DX4D) initiatives, global initiatives concerning the public sector, function as a contemporary ‘anti‐politics machine’. This is evidenced by extractive and surveillant dynamics surrounding these initiatives' core projects, such infrastructures. Despite being policy initiative focusing on bureaucratic reform infrastructural development, hegemonic DX4D are usually presented technocratic depoliticised transformations, obscuring value‐extractive dynamics, network paradigms, control mechanisms emerging around them, especially sovereignty. The anti‐politics machine refers to extending reach of state non‐state actors into systems while actors' advancement ideologies use coercive supplant strategic interests powerful over value. ‘DX4D machine' concept examines how operationalised through humanitarian with implications governments, governance, well‐being. machine’ empirically examined qualitative case study several large‐scale foundational projects in Uganda. machine's many Global South countries examined, its conceptual contribution discussed.

Language: Английский

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Administrative Burden Revisited: Advancing Research and Practice

Canadian Public Administration, Journal Year: 2025, Volume and Issue: unknown

Published: March 9, 2025

Language: Английский

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Getting what you expect: How civil servant stereotypes affect citizen satisfaction and perceived performance

Public Administration, Journal Year: 2024, Volume and Issue: unknown

Published: Feb. 29, 2024

Abstract This study tests whether civil servant stereotypes affect how citizens experience public service delivery. Using a pre‐registered survey vignette experiment ( n = 1130), we activate (negative, positive, or control) and assess this affects subsequent perceptions evaluations of services. Results indicate that shape experiences, with the activation negative leading to lower levels satisfaction perceived performance, compared positive stereotype control. These findings emphasize can have problematic consequences, contribute our understanding commonly used Expectancy Disconfirmation Model in citizen research.

Language: Английский

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Burdens on the gateway to the state: Administrative burdens in the registration of people experiencing homelessness in Belgium and the Netherlands

Journal of Policy Analysis and Management, Journal Year: 2024, Volume and Issue: 43(3), P. 780 - 803

Published: April 12, 2024

Abstract Population registries are the gateway to public services, benefits, and rights. However, despite clear formal rules procedures, people eligible for registration may still face administrative burdens in obtaining access. In this article, we study case of municipal who experience homelessness Belgium Netherlands—a group that typically suffers from vulnerability. Using data 61 interviews with social workers civil servants, find constructed at level disincentivize homeless people's access registration. using Institutional Analysis Development Framework, also identify mechanisms governance population registrations decentralization policies create incentives strategic behavior by policy makers street‐level bureaucrats. By analyzing interaction between multiple institutional levels, contribute understanding how structural influence policymakers’ agency construction burdens.

Language: Английский

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A theory of the infrastructure-level bureaucracy: Understanding the consequences of data-exchange for procedural justice, organizational decision-making, and data itself

Government Information Quarterly, Journal Year: 2025, Volume and Issue: 42(2), P. 102021 - 102021

Published: March 19, 2025

Language: Английский

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Learning-Loop Bureaucracies: A Configuration Approach to AI, Law, and Organizations

Published: Jan. 1, 2025

Abstract From ancient times onwards government bureaucracies have used technology. Their operations shaped the technologies but, in turn, also reshaped operations. The massive use of AI will again reshape organizational processes large-scale bureaucracies. Since these usually follow law an analysis driven should take into account how affects law. This chapter builds on a configuration approach that connects technology, basic characteristics organization, and is first applied to understand street-level transformed screen-level then system-level In each stage development constitute stable configuration. still its early stages but it possible explore may trigger. labeled as learning-loop bureaucracy which individual decisions (such welfare benefits or construction permits) result from man-machine interaction continuous cycle. order constitutionalize learning loops we expect new type legislation regulates instead decisions.

Language: Английский

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