Exploring factors affecting patient satisfaction in online healthcare: A machine learning approach grounded in empathy theory DOI Creative Commons
J Chen, Guoping Wu, Tong Zhang

et al.

Digital Health, Journal Year: 2024, Volume and Issue: 10

Published: Jan. 1, 2024

Empathy between doctors and patients is crucial in enhancing patient satisfaction with medical consultations. This study, grounded empathy theory, employs natural language processing machine learning algorithms to explore the factors influencing online healthcare services, particularly impact of doctor-patient empathy.

Language: Английский

Exploring factors affecting patient satisfaction in online healthcare: A machine learning approach grounded in empathy theory DOI Creative Commons
J Chen, Guoping Wu, Tong Zhang

et al.

Digital Health, Journal Year: 2024, Volume and Issue: 10

Published: Jan. 1, 2024

Empathy between doctors and patients is crucial in enhancing patient satisfaction with medical consultations. This study, grounded empathy theory, employs natural language processing machine learning algorithms to explore the factors influencing online healthcare services, particularly impact of doctor-patient empathy.

Language: Английский

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