Ethical AI in Financial Inclusion: The Role of Algorithmic Fairness on User Satisfaction and Recommendation DOI Open Access

Qin Yang,

Young‐Chan Lee

Published: July 22, 2024

This study explores the impact of artificial intelligence (AI) on financial inclusion satisfaction and recommendation, focusing ethical dimensions perceived algorithmic fairness. From perspectives organizational justice theory heuristic-systematic model, we examine how constructs algorithm transparency, accountability, legitimacy influence users' perceptions fairness, subsequently, their with recommendation AI-driven inclusion. Through a survey-based quantitative analysis, our results indicate that fairness acts as mediating factor between attributes AI systems user well recommendation. Findings reveal higher levels enhance customers' which in turn significantly increases both services facilitated by likelihood to recommend them. research not only contributes literature ethics highlighting critical role transparent, accountable, legitimate practices fostering among users, but also fills significant gap understanding implications contexts.

Language: Английский

Cognitive Computing and Business Intelligence Applications in Accounting, Finance and Management DOI Creative Commons

S.I. Ao,

Marc Hurwitz, Vasile Palade

et al.

Big Data and Cognitive Computing, Journal Year: 2025, Volume and Issue: 9(3), P. 54 - 54

Published: Feb. 26, 2025

Cognitive computing encompasses tools and methods that simulate mimic the process of human thinking, without supervision. Deep neural network architectures, natural language processing, big data tools, self-learning based on pattern recognition have been widely deployed to solve highly complex problems. Business intelligence enhances collaboration among different organizational departments with data-driven conversations provides an organization meaningful interpretation for making strategic decisions time. Since introduction ChatGPT in November 2022, tremendous impacts using Large Language Models rippling through cognitive computing, business intelligence, their applications accounting, finance, management. Unlike other recent reviews related areas, this review focuses precisely perspective, frontier Some current limitations future directions are also discussed.

Language: Английский

Citations

0
Ethical AI in Financial Inclusion: The Role of Algorithmic Fairness on User Satisfaction and Recommendation DOI Open Access

Qin Yang,

Young‐Chan Lee

Published: July 22, 2024

This study explores the impact of artificial intelligence (AI) on financial inclusion satisfaction and recommendation, focusing ethical dimensions perceived algorithmic fairness. From perspectives organizational justice theory heuristic-systematic model, we examine how constructs algorithm transparency, accountability, legitimacy influence users' perceptions fairness, subsequently, their with recommendation AI-driven inclusion. Through a survey-based quantitative analysis, our results indicate that fairness acts as mediating factor between attributes AI systems user well recommendation. Findings reveal higher levels enhance customers' which in turn significantly increases both services facilitated by likelihood to recommend them. research not only contributes literature ethics highlighting critical role transparent, accountable, legitimate practices fostering among users, but also fills significant gap understanding implications contexts.

Language: Английский

Citations

2