Impact of transformational and laissez-faire leadership styles on performance, job satisfaction, and turnover intention: A case study of educational organizations in Chile
Problems and Perspectives in Management,
Journal Year:
2025,
Volume and Issue:
23(1), P. 729 - 740
Published: March 31, 2025
Employee
turnover
has
emerged
as
a
growing
and
complex
challenge,
particularly
among
young
workers
with
higher
expectations
greater
propensity
to
change
jobs.
Certainly,
leadership
plays
pivotal
role
in
addressing
these
challenges.
Accordingly,
this
study
aims
examine
the
effects
of
transformational
laissez-faire
styles
on
job
satisfaction,
intention,
employee
performance
within
public
educational
organizations
Chile.
A
quantitative,
cross-sectional
research
design
was
employed,
utilizing
sample
221
teachers
from
Antofagasta,
Data
were
collected
through
an
online
questionnaire
analyzed
using
R
Studio
for
descriptive
statistics
SmartPLS
software
hypotheses
testing.
For
teachers,
composed
primarily
females
(66%)
millennials
(59%),
results
show
that
recognize
more
attributes
(3.9
scale
1
5)
than
(2.1
their
principals.
The
findings
reveal
significant
positive
relationship
between
satisfaction
(β
=
0.774,
p
<
0.001),
playing
key
reducing
teachers’
intention
–0.451,
0.001).
Furthermore,
negative
association
identified
age
intention.
Likewise,
found
satisfaction.
In
contrast,
significantly
positively
associated
0.233,
0.05).
Language: Английский
The effect of customer relationship management on customer satisfaction performance in the hotel industry in Jordan
Innovative Marketing,
Journal Year:
2024,
Volume and Issue:
20(4), P. 134 - 145
Published: Dec. 2, 2024
Despite
extensive
research
and
practice
in
the
topic
of
customer
relationship
management
(CRM),
hotel
industry
still
lacks
clarity
on
effect
CRM
satisfaction
performance.
Thus,
study
aims
to
investigate
through
different
dimensions
(key
focus,
organization,
knowledge
management,
CRM-based
technology)
performance
Jordanian
hotels.
A
quantitative
approach
questionnaire
adopted
from
relevant
literature
was
used
for
data
collection.
The
participants
were
managers
star
total
101
involved
this
study,
key
statistical
analyses
applied
achieve
its
purpose
using
SPSS,
regression
correlation
analysis
after
validating
measures
scale.
results
showed
that
all
have
a
positive
significant
hotels’
focus
has
greatest
out
four
examined,
followed
by
organization
management.
Although
technology
considerably
impacts
satisfaction,
impact
is
very
slight.
Therefore,
suggested
should
pay
attention
their
internal
resources
such
as
top
support
employee
involvement
assess
implementation
customer-orientation
culture
improve
consequently
establish
competitive
advantage.
Language: Английский