Linking Employee Training And Development To Enhanced Customer Satisfaction In Hotels DOI Creative Commons

Muhamad Sandy

Deleted Journal, Journal Year: 2025, Volume and Issue: 3(1), P. 56 - 70

Published: Jan. 8, 2025

This study aims to examine the relationship between employee training and development programs customer satisfaction levels within hospitality sector, with a particular focus on MaxOne Hotels in Makassar. Employing mixed-methods approach, research integrates surveys, feedback, performance metric analysis assess influence of service quality experiences. The findings reveal that variables account for only 1.4% variance satisfaction, remaining 98.6% influenced by other factors. Nevertheless, well-structured program designs were shown significantly enhance employees' critical thinking, communication, emotional regulation, problem-solving skills. Furthermore, technology-based demonstrates substantial potential improving efficiency facilitating adaptation operational innovations. In conclusion, while direct impact is relatively minor, thoughtfully designed remain essential delivering high-quality experiences sustaining competitiveness industry. offers valuable insights into strategies optimizing effectiveness sector.

Language: Английский

Linking Employee Training And Development To Enhanced Customer Satisfaction In Hotels DOI Creative Commons

Muhamad Sandy

Deleted Journal, Journal Year: 2025, Volume and Issue: 3(1), P. 56 - 70

Published: Jan. 8, 2025

This study aims to examine the relationship between employee training and development programs customer satisfaction levels within hospitality sector, with a particular focus on MaxOne Hotels in Makassar. Employing mixed-methods approach, research integrates surveys, feedback, performance metric analysis assess influence of service quality experiences. The findings reveal that variables account for only 1.4% variance satisfaction, remaining 98.6% influenced by other factors. Nevertheless, well-structured program designs were shown significantly enhance employees' critical thinking, communication, emotional regulation, problem-solving skills. Furthermore, technology-based demonstrates substantial potential improving efficiency facilitating adaptation operational innovations. In conclusion, while direct impact is relatively minor, thoughtfully designed remain essential delivering high-quality experiences sustaining competitiveness industry. offers valuable insights into strategies optimizing effectiveness sector.

Language: Английский

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