Effect of a Volunteer‐Staffed Outreach Call Initiative on Video Usage and Attendance for Telehealth Visits in an Urban Primary Care Safety‐Net Setting DOI
Kevin Chen,

K. Bailey,

Simon Nemytov

et al.

Journal of Evaluation in Clinical Practice, Journal Year: 2025, Volume and Issue: 31(1)

Published: Feb. 1, 2025

ABSTRACT Rationale Telehealth navigation programmes have shown potential to improve video visit usage and attendance. However, their effectiveness in safety‐net healthcare settings remains uncertain. Aims Objectives This project assessed the impact of a volunteer‐staffed telehealth programme on attendance at an urban primary care clinic. Methods Volunteers conducted outreach calls patients with upcoming appointments help them prepare for visits. Outcomes, including (video vs. audio‐only visits) no‐show rates, were compared between who received those did not. Results Analysis revealed no significant differences (14.1% 14.0% non‐outreach) or rates (22.5% 22.0% non‐outreach). The study included 881 2728 Conclusion Patients unresponsive had lower portal activation higher non‐attendance, suggesting presence distinct engagement subgroups within population. While may provide practical method reach patients, telephone alone was insufficient rates. Further research is needed explore alternative complementary strategies enhance settings.

Language: Английский

Effect of a Volunteer‐Staffed Outreach Call Initiative on Video Usage and Attendance for Telehealth Visits in an Urban Primary Care Safety‐Net Setting DOI
Kevin Chen,

K. Bailey,

Simon Nemytov

et al.

Journal of Evaluation in Clinical Practice, Journal Year: 2025, Volume and Issue: 31(1)

Published: Feb. 1, 2025

ABSTRACT Rationale Telehealth navigation programmes have shown potential to improve video visit usage and attendance. However, their effectiveness in safety‐net healthcare settings remains uncertain. Aims Objectives This project assessed the impact of a volunteer‐staffed telehealth programme on attendance at an urban primary care clinic. Methods Volunteers conducted outreach calls patients with upcoming appointments help them prepare for visits. Outcomes, including (video vs. audio‐only visits) no‐show rates, were compared between who received those did not. Results Analysis revealed no significant differences (14.1% 14.0% non‐outreach) or rates (22.5% 22.0% non‐outreach). The study included 881 2728 Conclusion Patients unresponsive had lower portal activation higher non‐attendance, suggesting presence distinct engagement subgroups within population. While may provide practical method reach patients, telephone alone was insufficient rates. Further research is needed explore alternative complementary strategies enhance settings.

Language: Английский

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