Social Media and Crisis Communication: A Narrative Literature Review of Public Engagement and Policy Implications DOI

Hagar Yehia Abd Elfattah

Sinergi International Journal of Communication Sciences, Journal Year: 2024, Volume and Issue: 2(3), P. 167 - 179

Published: Aug. 31, 2024

Social media has become a vital component in crisis communication, particularly during global emergencies such as the COVID-19 pandemic. This narrative review investigates how social platforms are utilized by formal and informal actors to disseminate crisis-related information, shape public perception, influence behavioral responses. Using systematic literature approach, scholarly articles were sourced from databases including Scopus, PubMed, Google Scholar, Web of Science, focusing on studies 2010 2024 that explore digital communication health, natural disasters, political crises. The finds governmental health institutions use broadcast real-time updates counter misinformation. Informal communicators, influencers citizen journalists, play significant role extending message reach, though not without challenges related accuracy. Factors like literacy trust emerge key determinants effectiveness. Strategies clear messaging, visual aids, engagement, culturally contextualized content identified successful practices. highlights critical need for education-driven interventions collaborative frameworks enhance understanding institutional legitimacy. It concludes adaptive, data-driven strategies tailored audience behavior systemic contexts essential effective age.

Language: Английский

Experiences of Public Health Professionals Regarding Crisis Communication During the COVID-19 Pandemic: Systematic Review of Qualitative Studies DOI Creative Commons
Tsuyoshi Okuhara, Marina Terada, Hiroko Okada

et al.

JMIR Infodemiology, Journal Year: 2025, Volume and Issue: 5, P. e66524 - e66524

Published: March 14, 2025

Background The COVID-19 pandemic emerged in the digital age and has been called first “data-driven pandemic” human history. global response demonstrated that many countries had failed to effectively prepare for such an event. Learning through experience a crisis is one way improve management process. As world returned normal after pandemic, questions about have raised several require careful consideration. Objective This review aimed collect organize public health professionals’ experiences communication during pandemic. Methods We searched PubMed, MEDLINE, CINAHL, Web of Science, Academic Search Complete, PsycINFO, PsycARTICLES, Communication Abstracts February 2024 locate English-language articles qualitatively investigated difficulties needs experienced by professionals their activities Results included 17 studies. Our analysis identified 7 themes 20 subthemes. were communication, caused “infodemic,” partnerships within or outside health, community engagement, effective burnout among communicators, need train specialists establish permanent organization specializing communication. Conclusions gaps between existing guidelines real-world environment clarified arose from these gaps. Crisis strategies should be updated with reference revealed this respond subsequent crises. Trial Registration PROSPERO CRD42024528975; https://www.crd.york.ac.uk/prospero/display_record.php?RecordID=528975 International Registered Report Identifier (IRRID) RR2-10.2196/58040

Language: Английский

Citations

0
Experiences of Public Health Professionals Regarding Crisis Communication During the COVID-19 Pandemic: Systematic Review of Qualitative Studies (Preprint) DOI
Tsuyoshi Okuhara, Marina Terada, Hiroko Okada

et al.

Published: Sept. 15, 2024

BACKGROUND The COVID-19 pandemic emerged in the digital age and has been called first “data-driven pandemic” human history. global response demonstrated that many countries had failed to effectively prepare for such an event. Learning through experience a crisis is one way improve management process. As world returned normal after pandemic, questions about have raised several require careful consideration. OBJECTIVE This review aimed collect organize public health professionals’ experiences communication during pandemic. METHODS We searched PubMed, MEDLINE, CINAHL, Web of Science, Academic Search Complete, PsycINFO, PsycARTICLES, Communication Abstracts February 2024 locate English-language articles qualitatively investigated difficulties needs experienced by professionals their activities RESULTS included 17 studies. Our analysis identified 7 themes 20 subthemes. were communication, caused “infodemic,” partnerships within or outside health, community engagement, effective burnout among communicators, need train specialists establish permanent organization specializing communication. CONCLUSIONS gaps between existing guidelines real-world environment clarified arose from these gaps. Crisis strategies should be updated with reference revealed this respond subsequent crises. CLINICALTRIAL PROSPERO CRD42024528975; https://www.crd.york.ac.uk/prospero/display_record.php?RecordID=528975 INTERNATIONAL REGISTERED REPORT RR2-10.2196/58040

Language: Английский

Citations

0
Social Media and Crisis Communication: A Narrative Literature Review of Public Engagement and Policy Implications DOI

Hagar Yehia Abd Elfattah

Sinergi International Journal of Communication Sciences, Journal Year: 2024, Volume and Issue: 2(3), P. 167 - 179

Published: Aug. 31, 2024

Social media has become a vital component in crisis communication, particularly during global emergencies such as the COVID-19 pandemic. This narrative review investigates how social platforms are utilized by formal and informal actors to disseminate crisis-related information, shape public perception, influence behavioral responses. Using systematic literature approach, scholarly articles were sourced from databases including Scopus, PubMed, Google Scholar, Web of Science, focusing on studies 2010 2024 that explore digital communication health, natural disasters, political crises. The finds governmental health institutions use broadcast real-time updates counter misinformation. Informal communicators, influencers citizen journalists, play significant role extending message reach, though not without challenges related accuracy. Factors like literacy trust emerge key determinants effectiveness. Strategies clear messaging, visual aids, engagement, culturally contextualized content identified successful practices. highlights critical need for education-driven interventions collaborative frameworks enhance understanding institutional legitimacy. It concludes adaptive, data-driven strategies tailored audience behavior systemic contexts essential effective age.

Language: Английский

Citations

0