Role of servicescape in patients’ clinic care waiting experience: Evidence from developing countries DOI Creative Commons
Abdul Rauf,

Norhilmi Muhammad,

Hamid Mahmood

et al.

PLoS ONE, Journal Year: 2024, Volume and Issue: 19(10), P. e0311542 - e0311542

Published: Oct. 15, 2024

The aim of this research is to investigate the role servicescape on re-patronage and recommended intention through pleasure feeling satisfaction in healthcare settings that put substantial contribution process service delivery. Data were collected cross-sectional convenience sampling via a self-administered survey questionnaire from 431 clinical outpatients who revisit same hospital metropolitan areas Punjab, Pakistan. Structural Equation Modeling (SEM) was carried out for path analysis AMOS (24.0 V), while statistical measures analyzed using SPSS (25.0 V). present study results revealed patients' optimistically triggered partial mediation affirm direct indirect association with servicescape. It also patient-recommended intentions visit clinic statistically positively influenced by intervening constructs satisfaction. Additionally, it found contributed 30% change Moreover, feeling, 50% 31% recommendation patients. current findings contribute significantly literature theatrical perspective reevaluate patterns operations healthcare. helps managers administrators private hospitals make strategies increase patient

Language: Английский

The Influence of Healthcare Service Quality on Patients' Satisfaction in Urban Areas: The Case of Pakistan DOI Creative Commons
Abdul Rauf,

Norhilmi Muhammad,

Hamid Mahmood

et al.

Heliyon, Journal Year: 2024, Volume and Issue: 10(18), P. e37506 - e37506

Published: Sept. 1, 2024

Language: Английский

Citations

1
Role of servicescape in patients’ clinic care waiting experience: Evidence from developing countries DOI Creative Commons
Abdul Rauf,

Norhilmi Muhammad,

Hamid Mahmood

et al.

PLoS ONE, Journal Year: 2024, Volume and Issue: 19(10), P. e0311542 - e0311542

Published: Oct. 15, 2024

The aim of this research is to investigate the role servicescape on re-patronage and recommended intention through pleasure feeling satisfaction in healthcare settings that put substantial contribution process service delivery. Data were collected cross-sectional convenience sampling via a self-administered survey questionnaire from 431 clinical outpatients who revisit same hospital metropolitan areas Punjab, Pakistan. Structural Equation Modeling (SEM) was carried out for path analysis AMOS (24.0 V), while statistical measures analyzed using SPSS (25.0 V). present study results revealed patients' optimistically triggered partial mediation affirm direct indirect association with servicescape. It also patient-recommended intentions visit clinic statistically positively influenced by intervening constructs satisfaction. Additionally, it found contributed 30% change Moreover, feeling, 50% 31% recommendation patients. current findings contribute significantly literature theatrical perspective reevaluate patterns operations healthcare. helps managers administrators private hospitals make strategies increase patient

Language: Английский

Citations

0