Social Media and Crisis Communication: A Narrative Literature Review of Public Engagement and Policy Implications
Hagar Yehia Abd Elfattah
No information about this author
Sinergi International Journal of Communication Sciences,
Journal Year:
2024,
Volume and Issue:
2(3), P. 167 - 179
Published: Aug. 31, 2024
Social
media
has
become
a
vital
component
in
crisis
communication,
particularly
during
global
emergencies
such
as
the
COVID-19
pandemic.
This
narrative
review
investigates
how
social
platforms
are
utilized
by
formal
and
informal
actors
to
disseminate
crisis-related
information,
shape
public
perception,
influence
behavioral
responses.
Using
systematic
literature
approach,
scholarly
articles
were
sourced
from
databases
including
Scopus,
PubMed,
Google
Scholar,
Web
of
Science,
focusing
on
studies
2010
2024
that
explore
digital
communication
health,
natural
disasters,
political
crises.
The
finds
governmental
health
institutions
use
broadcast
real-time
updates
counter
misinformation.
Informal
communicators,
influencers
citizen
journalists,
play
significant
role
extending
message
reach,
though
not
without
challenges
related
accuracy.
Factors
like
literacy
trust
emerge
key
determinants
effectiveness.
Strategies
clear
messaging,
visual
aids,
engagement,
culturally
contextualized
content
identified
successful
practices.
highlights
critical
need
for
education-driven
interventions
collaborative
frameworks
enhance
understanding
institutional
legitimacy.
It
concludes
adaptive,
data-driven
strategies
tailored
audience
behavior
systemic
contexts
essential
effective
age.
Language: Английский
Information-Seeking Behaviors in the COVID-19 Crisis in Turkey
Advances in multimedia and interactive technologies book series,
Journal Year:
2023,
Volume and Issue:
unknown, P. 245 - 272
Published: Dec. 18, 2023
In
this
study,
information-seeking
behavior
during
the
initial
quarantine
period
of
COVID-19
pandemic
in
Turkey
is
examined,
and
predictors
are
analyzed
through
synthesis
Information
Repertoire
Protection
Motivation
Theory
approaches.
Based
on
data
collected
from
2283
participants
representing
Turkey,
study
reveals
changing
impact
need
based
information
types,
sources,
protection
motivation
components
according
to
channels
which
sought.
The
results
demonstrate
that,
addition
importance
need,
perceived
severity,
response
efficacy,
susceptibility
motivate
seeking.
Furthermore,
perceptions
competence
social
environment
seeking,
highlighting
role
context
underline
for
policies
strengthen
effectiveness
official
actors
providing
line
with
search
dynamics
disaster
communication
design
messages
that
sensitive
context.
Language: Английский